1 of 1 people found the following review helpful:
5.0 out of 5 stars
Great Laptop, March 23, 2010
Love the Laptop, It's perfect for what I bought. I could have spent twice as
much for more graphics and power but not sure I needed it. I wish it had more
dedicated graphics but I knew about the graphics when I bought it - I would have
loved 512. The price was so good that I couldn't pass on this Laptop when it was
on sale and had a rebate (at staples). I wanted to upgrade - will sell my old laptop. I don't
do much in games but do play some with graphics - it works great. lovely LED,
nice keyboard, nice features. I haven't had anything make it crash yet. It has a
lot I haven't explored so I can't say much more. It does have a Windows Base
Score of 4.4 out of 5.9. This is my second HP Laptop and I find HP support can
be good and bad it depends on who you get when you call (I haven't had any major
problems just questions).
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5.0 out of 5 stars
Excellent choice for a laptop, July 28, 2010
I bought this laptop and I've had it already for a day and until now I haven;t had any problem with it....Everything is as fine and new as it looks. I've got no excuses for this laptop because is the perfect one. Thanks!
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3.0 out of 5 stars
Extremely weak product support! Not recommended, May 27, 2010
I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The computers GET issues from time to time, a well performing computer does not necessarily mean that it is a good product.
The support department is going to offer you to replace the whole panel and reformat the PC if one of your key-caps(in my case up arrow) gets loose or broken. You will have to leave your PC to service department for at least a month if you have warranty, and if your warranty is over may God help you since your will have to pay several hundred dollars. There is absolutely 0 initiative, and prepare to talk to human robots. I went up to their CEO! and could not get a resolution. Managers are arrogant and chooses to fight with the customer instead of offering solutions.
I am an IT expert and strongly suggest advanced and novice users to stay away from HP as far as possible...
05/27/2010
After sending several emails and hours spent on the phone calls, I could get the support department to resolve the issue. However, they sent a whole keyboard panel. So, it seems, once the warranty period is over, I would have to pay for the panel. It is a powerful computer , yet the support is still weak.
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