Customer Reviews

HP Pavilion DV7-1450US 17-Inch Entertainment Laptop

5 star:		(3)
4 star:		(3)
3 star:		(1)
2 star:		(0)
1 star:		(6)

 

 

Just recieved the DV7 - 1450us and read all the reviews about similar products with this new bronze color and the problem some are having seeing the keys. This seemed to be on models with bronze keys/ white letters. This model shows bronze keys with black letters and thats what I wanted. Guess what color letters I have ????? Not Black. Bad Start already. I dont see a major problem, but the black would be much clearer against the shiny bronze keys.

We purchased the HP dv9000 series model which was manufactured with a defective left hinge. HP acknowledged the problem on their site, but did not inform registered customers of the issue. You had to go deep into their site to find the limited time offer for repairing the issue for free. Ours broke after the service offer had expired. When we called customer service and tech support, they extended the service program for our case. Unfortunately, Julie (manager of repairs) refused to honor the original agreement. Apparently, the defective hinge compromised the laptop while in transit. She claims that the both hinges are broken, the clasp is also destroyed as well as the LCD panel is cracked. When we sent it, there was only problem with the hinge. She was irrate and did not want to hear what we had to say. What should have been a free service, now costs us $300+. According to Julie, it is not profitable for HP to contact registered product owners regarding flaws or defects in their systems or products. When I repeated this back to her, she was silent. Then she said "I meant 'possible' not profitable." If she did mean "possible" ... they don't know who owns what. Not true, my dear Julie, HP spams me everyday to sell me products for my HP Pavilion Entertainment PC... She had nothing to say about that.

Based on this experience, I cannot recommend HP Pavilions to anyone. The product is manufactured with inherent flaws. When you register your computer, your information is used for marketing purposes -- not for what you think it will be used for -- to inform you of recalls, service extension programs, etc.

The technical support staff and customer service people are very knowledgeable, but the repair group will not honor service packages or agreements. Unfortunately, there is a definite turf war between repairs, technical support, customer service and warranty departments within HP. Keep in mind if you have a problem, they will demand your credit card for non-refundable repairs or they will send your laptop back damaged. You are at disadvantage and they know it.

I cannot recommend Hewlett Packard for this reason. Apple, Toshiba, Sony and IBM have much better service records and will honor their obligation to customers and stand by their products.

I just purchased the HP Pavilion DV7-1450US 17-Inch. We got it at Staples (though I usually get my computers from Amazon) for $599!!!

Admittedly, I was skeptical about a laptop so cheap being any good since most of the ones we have are in the $1,500 to $2,500 range. Surprisingly, this laptop grows on you from the moment you open it up. It's a beautiful looking piece of work and as nice as our HP HDX, Sony Vaio and other HP laptops we have.

The screen is bright and readable. Disk drive is large. Processor is very zippy with Vista 64bit.

I immediately gutted it and installed a production version of Windows 7 on it and the whole process toook about 1/2 hour. End result? This machine runs like a bat out of hell right now!!!

Not too heavy, great screen, exceptional keyboard that is very easy to read and better than the other four laptops we have all costing double or more, great network card which connected easily to both our home and office wireless networks at N speeds...

I am still wondering how HP did this? A great value for the price and I'm not quick to give glowing reviews (read some of my other ones)...

By the way, a full keyboard with numeric pad is so convenient. Very happy!

Beware of HP's warranty. Customer service takes you to India and it is like dealing with a toothless tiger. They will dance all around the problem and waste your time. The warranty is as good as useless.

Laptop was received with a broken ethernet port. HP would not service my laptop due to "customer related damage" which it was obviously not. There is a reason they are dead last in all customer service polls. God forbid if you need actually service. Between dealing with people in India, which most barely speak English, and zero warranty support, take your money elsewhere. HP is the worst service experience I have ever had.

I am very pleased with my new HP. The large screen makes the difference. I trust Hp, having more of their products. S if you want to buy a very nice, good price, laptop, this should be it.

Bought it at BestBuy for $529.00 And it is sweet! Very fast, plenty of hard drive space, great sound...
I am very pleased! I eat laptops like candy and this one is going to take some chewing to wear it down!

Screen is nice and bright.
Keys look and feel great. If you worried about the color of the keys I have one question for you: does it really matter when your fingers are pressing the keys?

The sound quality is excellent!

Great buy for the money!

This machine had issues. I say 'had' cause it's dead now. The nice looking keyboard of white letters on a reflective surface was unreadable in low light...it ran so hot all the time you could have fried an egg on it despite adding a cooling pad. Extremely noisy and JUST before the one year-warranty expired it was overheating and shutting down every few minutes. I sent it in to HP(great customer care program)and the hard drive was replaced and returned - few months later the same issue again - immediate overheating and shutdown. Unfortunately I think it's the machine itself and not worth buying new hard drives for every few months...beware this machine.

I owned this computer for just over a year, and have had nothing but problems with it. It would randomly shut off, apparently from overheating at least once a day. I followed the HP recommendations by keeping the fan clear, and eventually started using a notebook cooling pad. It randomly shut off one day for good, and since it was just outside the warranty, HP would only fix it for $398 + tax. I am very upset with HP as I had complained about this problem inside the warranty period until it totally failed.

I bought this to process 1850 video clips and slides from our African mission last June and to make DVD's for public presentation. It does a fantastic job and it is fun to use and looks cool.