HP Pavilion DV7Z 17-Inch Laptop (AMD Turion X2 ZM-86 Dual Core 2.4GHz, 4 GB RAM, 320 GB Hard Drive, DVDRW, Webcam, Vista Premium)

by HP

Product Details

• Product Dimensions: 15.6 x 11 x 1 inches ; 7 pounds
• Shipping Weight: 15 pounds
• ASIN: B000W4V3G4
• California residents: Click here for Proposition 65 warning.
• Item model number: DV7Z
• Average Customer Review: 2.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #184,249 in Electronics (See Top 100 in Electronics)
• Date first available at Amazon.com: September 18, 2007

Product Description

PROCESSOR
AMD Turion X2 ZM-86 at 2.4GHz

MEMORY
4GB DDR2 SDRAM

HARD DRIVE
320GB 5400 RPM SATA Hard Drive

DISPLAY
17.0" WXGA BrightView Wide Viewing (1440x900)

MULTIMEDIA DRIVE
Super Multi 8X DVDRW w/Double Layer Support

VIDEO GRAPHICS
ATI Radeon HD 3450 w/Webcam

DIGITAL MEDIA
5-in-1 media card reader

COMMUNICATION
802.11b/g WLAN

KEYBOARD
Full-Size

POINTING DEVICE
TouchPad with dedicated vertical & horizontal scroll pad

DIMENSIONS
15.59" (W) x 11.22" (D) x 1.31" (min H)/1.66" (max H)

WEIGHT
7.64lbs

PC CARD SLOTS
ExpressCard/54 Slot

EXTERNAL PORTS
Expansion port 3 connector
HDMI 1.3 connector
Four USB (Fourth shared with eSata port)
Headphones out
Microphone in
RJ-45 (LAN)
VGA port

SOUND
Integrated Altec Lansing stereo speakers (triple bass subwoofer)

POWER
Standard Lithium-Ion battery

OPERATING SYSTEM
Microsoft Windows Vista Home Premium

SOFTWARE
HP PhotoSmart Essentials
Adobe Acrobat Reader
Microsoft Works
Microsoft Windows Media Player
HP Games Powered by Wild Tangent
HP QuickPlay

Customer Reviews

Most Helpful Customer Reviews

1 of 4 people found the following review helpful:

4.0 out of 5 stars hp pavilion dv 9700 17" notebook pc, April 21, 2008

By 

G. Austin (Jacksonville, FL) - See all my reviews
(REAL NAME)   

This review is from: HP Pavilion DV7Z 17-Inch Laptop (AMD Turion X2 ZM-86 Dual Core 2.4GHz, 4 GB RAM, 320 GB Hard Drive, DVDRW, Webcam, Vista Premium) (Personal Computers)

This computer has just about everything you could want. There are still glitches that have to be addressed. Vista is slow! I tried a download, vista program will not keep it downloaded. Other than it is heavy, and addressing vista problems, the computer is awesome.

8 of 16 people found the following review helpful:

1.0 out of 5 stars Very Bad HP experience, December 19, 2007

By 

R. Bergman - See all my reviews
(REAL NAME)   

This review is from: HP Pavilion DV7Z 17-Inch Laptop (AMD Turion X2 ZM-86 Dual Core 2.4GHz, 4 GB RAM, 320 GB Hard Drive, DVDRW, Webcam, Vista Premium) (Personal Computers)

Purchased the HP Pavilion online from the HP website.

- Genuine Windows Vista Home Premium (32-bit)
- AMD Turion(TM) 64 X2 Dual-Core TL-60(2.0GHz/1MB)
- 17.0" WXGA+ Ultra BrightView Widescreen (1440x900)
- 256MB NVIDIA(R) GeForce(R) Go 7600
- HP Imprint Finish + Microphone + Webcam
- 2GB DDR2 System Memory (2 Dimm)
- 120GB 5400RPM SATA Hard Drive
- LightScribe Super Multi 8X DVD+/-RW w/Double Layer
- 802.11a/b/g WLAN and Bluetooth
- HP Expresscard TV Tuner for Windows Vista Notebook
- High Capacity 8 Cell Lithium Ion Battery
- Microsoft(R) Office Basic 2007
- System Recovery DVD w/Windows Vista Home Premium
- Mobile Stereo Earbud Headphones (1 pair)

Total cost > 2K.

When the order arrived, it did not include a license key for MS Office. I contacted the HP Sales support. They punted me to Technical Support. I spoke to Michael at customer support. He told me that he was the "owner" of the problem and that he would call me after the weekend. after spending 1.5 hours on the call and on hold with him.

He never called back. 4 weeks later a called HP support to find out what was happening. err.. Nothing was happening. After working my way through their escalation system, I spoke to a case manager named Steve Har. He told me that if I did not have the product key that there was nothing that they could do. I explained that I did not get one. That did not seem to impress him. Bottom line: if it was not shipped, you are out of luck.

I now need to contact Chase to try and dispute the charge.

I have never had a worse experience with technical support. They were deceptive, incompetent, unresponsive and ultimately useless.

This is the last HP product that I will purchase. I urge you to be careful, if you insist on an HP, you should purchase it at a bricks and mortar store.