Customer Reviews

HP Pavilion a1224n Desktop PC (Intel Pentium 4 Processor, 1 GB RAM, 200 GB Hard Drive)

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I bought this desktop in February, received and set it up March 2006. It has great features like being able to insert media devices on the FRONT of the PC, Lite-Scribe, etc., however, it crashed - either motherboard or hard drive - just five months after I bought it. HP was helpful and will fix it under the one-year warranty, but it should not have fritzed just five months after purchase!!!! I'm always very careful with my PC's, virus protection, firewall, turn off at night, etc., and hadn't even learned how to use many of the features before it crashed. Very disappointed. I hope it lasts more than another five months when I get it back. In any case, I won't buy another HP. Thank goodness for my trusty old Gateway which I kept after the "new and improved" PC came in, which is what I'll use until the HP is "fixed."

I had a similar head crash on the unit that I purchased from Amazon March 15, 2006. It crashed in early October (7 months after receiving it) and when I called HP to find out what to do for warranty repairs, they said they had no agreement with Amazon as an authorized re-seller, therefore would not honor any warranty more than 12 months after factory assembly date. In my case it was Sept, 2005, and my crash came 12 months later. They didn't care that I had purchased the item new in March, 2006. Now I am saddled with a repair bill of over @200 for a hard drive crash or mother board defect. And it cost me $100 for the technical service (human voice on phone) to diagnose the problem and make arrangements for a bench repair (return). I am awaiting Amazon's investigation into these over $300 of repairs to a 7 month old CPU! UGH! Like the other reviewer, I have kept my 2000 Gateway and it is working fine........just like new.....but not as up to date as I had hoped to be by now.