Most Helpful Customer Reviews
75 of 80 people found the following review helpful:
4.0 out of 5 stars
Good computer, fast startup, too bad about the HP junk software, February 23, 2010
This review is from: HP Pavilion P6320F Desktop PC (Black) (Personal Computers)
This computer, loaded with 8 Gigs of ram and AMD Phenom, is nice and fast.
My own computer use does not include any heavy duty gaming, so I can't provide any insight on performance from that perspective. However, my job is in computer graphics, and from that perspective, I can say this is a heck of a nice computer. Photoshop really zips on this thing, and my initial experiments with Premiere, Flash Pro, VirtualDubMod, and Pinnacle all look very good in terms of speed. I don't have any major complaints so far with the hardware.
The downside to any HP computer is that this manufacturer is the worst purveyor of absolute junk software, not to mention loads of demo garbageware from various payola agreements they've signed. If you buy this or any other HP computer, and if you really care about its software environment, hop online and look for any guides you can find that describe how to remove and disable HP junk and garbageware. Plan on spending a full day cleaning the computer out. Then replace everything, especially the worthless HP software, with highly regarded opensource programs downloadable from CNET and other reputable sites.
As for Windows 7, while the new operating system is not without a ton of annoyances, it is a reasonable improvement over Vista. First thing I did is kill the notorious User Account Control (UAC), although you need to know what you're doing if you take drastic measures like that. UAC is the amusing little system that confirms you really want to do whatever you just did, forcing you to click "OK" over and over as you try to actually use the computer. What a joy! I spent another full day changing Windows settings, trying to figure out where Microsoft hid certain features, and dumping much of the helpful (intrusive) trash that comes preconfigured with this operating system. It would be nice if Windows would just stay the heck out of the way.
So my four stars go to RAM and AMD, none to HP or Microsoft.
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63 of 67 people found the following review helpful:
1.0 out of 5 stars
GONE ARE THE DAYS, May 29, 2010
Instead of a review, I'm including an abridged version of a letter I sent to Mr Mark Hurd, the President of Hewlett Packard
Dear Mr. Hurd, On April 27 at 2 PM I received a Pavilion Elite Desktop that was defective and "dead in the box." I've been buying computers since 1992 and can accept this but not what followed. (Repair Order #803.........)
From 6 PM to midnight I talked to people in India whose English was barely intelligible making the process extremely difficult. They had me doing tests over and over and sitting on endless hold in between. This was incompetence. Around midnight I was asked to do a "System Restore?" and told by your Tech he would call back---he never did and I was to find that this is common.
On April 28, convinced that the problem was beyond the abilities of your offshore people and not wanting to go back to people I couldn't understand, who never called me back, and who put me on endless hold; I requested (per your guarantee) someone to make a housecall here in Seattle, which was denied. I tried to access American support to no avail and ended up calling Sales--at least they spoke English. They essentially told me "I was on my own" and I thought of the phrase--"Abandon hope all ye who enter here"
On April 29 I got your Filipino station and repeated the same process for hours. One particularly grating aspect was listening ad nausea to your parroted message about being able to get home service while I languished on endless hold. This is deceptive and a rotten lie. My machine was brand new----a fact that wasn't even noticed by your techs until the third day. After 20 hrs of my personal time had been chewed up, the dead machine was finally pronounced unfit and carted back by FedEx on April 30.
On May 1, in one final exhaustive attempt to throw salt in my wounds, I received an email double charging me, and my Visa card was billed an extra $50 to boot. Come on Mr. Hurd, you are a great big Fortune 500 company, how hard is it to fix these things.....things I would expect if this was a David Packard startup in his Palo Alto garage. Best Regards A---- E----
Post Script---Yes there is a post script to all this. Hewlett-Packard again sent me a brand new machine---machine #2. After the initial setup, I couldn't get on the Internet. Once again I called your techs in India (Repair order #------858----). After about 5 hours, including a "face to face" and the usual endless tests, I went to bed. Since I wasn't willing to spend another 20 hours on the phone I sent the machine back for a refund. Two bad machines in a row strains the credulity and the bounds of coincidence, but your people were merely sanguine about it all.
The original deal was that I gave HP a price they advertised and they gave me an operational Core i7 machine or they would come out and do an in-house repair. I felt cheated. I got my money back but lost 25+hours of my personal time. Hewlett Packard is a good example of a giant global faceless octopus of a company with ubiquitous advertising, cheap prices and shoddy rubbish products. One of the sales guys told me that if HP used American techs it would add $400 to each machine----so that's why Apples cost more?! Believe me Mr. Hurd, gone are the days I'll do business with HP again.
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25 of 25 people found the following review helpful:
5.0 out of 5 stars
Very good home computer., March 4, 2010
Upon the demise of my four year old single core HP laptop that had served me well I searched for a desk top that would meet my needs. I reviewed Consumer Reports, CNET and other on line reviews of computers. I also looked into many types of processors. Once I found my processor I found the computer that used it and went from there. Long story short I came to the conclusion that this HP with the Core I3 processor was the one for me.
Everything set up easily and has been working very well for about a month now. I am pleased with the size of the hard drive, processor performance and Windows 7 is good too. There are no negatives at all to date.
After shopping around the electronic box stores I determined that there was nothing gained by purchasing from any of them thus I used Amazon and shaved a few bucks off the price.
You might do better with another computer somewhere but for the money I would recommend this one to a best friend.
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