Customer Reviews

HP Pavilion dv6-2180us 15.6-Inch Laptop (Black)

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(1)

 

 

This laptop is well worth the price! The graphics it can handle blows my mind. Everything this laptop has is worth more than what they are asking, hands down. 6 GIG RAM paired with the 2.5 Gz Duel Core Processsor is powerful enough to handle any and all of my programs, exe ( virus scan while playing Battlefield Bad Company 2 with graphics on the highest setting ). Only setback is DVD drive makes a little noise when i have a cd in it, due to dropping the laptop. Its an easy fix that the warrenty cover. I debated buying it because of all the so called "gaming" laptops out there and I am Very happy I decided to get this one. ***********All in all a great buy for the price, hell I would of paid alot more for it*************

I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The computers GET issues from time to time, a well performing computer does not necessarily mean that it is a good product.

The support department is going to offer you to replace the whole panel and reformat the PC if one of your key-caps(in my case up arrow) gets loose or broken. You will have to leave your PC to service department for at least a month if you have warranty, and if your warranty is over may God help you since your will have to pay several hundred dollars. There is absolutely 0 initiative, and prepare to talk to human robots. I went up to their CEO! and could not get a resolution. Managers are arrogant and chooses to fight with the customer instead of offering solutions.
I am an IT expert and strongly suggest advanced and novice users to stay away from HP as far as possible...
05/27/2010
After sending several emails and hours spent on the phone calls, I could get the support department to resolve the issue. However, they sent a whole keyboard panel. So, it seems, once the warranty period is over, I would have to pay for the panel. It is a powerful computer , yet the support is still weak.

After buying this laptop for my wife, who never really liked it anyway because it wasn't her Dell, after 3 months it started getting overheated. I just had to spend $50 for a new battery, which died far too early.

This 18 month old machine has now completely died with a (likely) failed VGA driver ($450 to replace).

Never, ever buy HP products...

This is one of the best machines I have ever used! When I was choosing what laptop to get I wanted it to be powerful and be able to handle a few graphic design programs working at the same time. I did have a budget which did not allow me to go crazy, so after I did my research I chose this Pavilion. Since I purchased it it has even been adopted for playng WOW. The only negative that I find in this laptop is that the battery doesn't last as much I would want it to - between 1 hour to 2 hours. If I were to make a decision again, I would easily go for the same laptop!

To make a long story short;
I bought a H.P. on 11/26/2009 at Best Buy. Everything that came out of the box was impressive. A month later, there was a black spot on the screen. The only thing that keeps these businesses alive is their extended warranty which is another $300.00. Well, I took it back to Best Buy(Bad Buy) and they told me that the screen was cracked and didn't care about helping exchange it or whatever. They're first question, did you buy extended warranty? I said, no. I just didn't see no crack on the screen. But, Best Buy really knew what to say immediatly. They even said H.P. wasn't going to help me. Their manager who was not even the store manager said he couldn't help. He tells me that the store manager was on vacation for 2 months. What kind of luck,a horrible situation and I am not getting any resoloution.

So I decided to call H.P., they gave the situation too. Wow, I just a nobody to these corporate pigs. I looked the Better Business Burea, and I got some numbers. H.P. gave a case worker to deal with my problem. I thought it was going to take a least a week. The case worker was nice. He tells me he is waiting for pictures of the computer. A month goes buy and I am getting fustrated. He tells me that the monitor will proberly cost me $455.00 he decides not to fix it. This getting more fustrating. So, I decided to go to the Better Bussiness Burea, and I got a better response. A Executive for Cusomer affairs email me and dealt with it accordingly. But before it was to late the computer was already shipped before she could fix it. I had to wait another 3 days and then I shipped it back. I got the computer back and I know its not the same monitor, cause it looks smaller. Now, I am having more problems with other devices. If you buy an a HP think twice, and if you think its a great computer, then make sure you have a credit card that insures it for a couple years such as some American Express card or Discover. Find out what you are getting into before you spend a lot of money on your investment.