Customer Reviews

HP Pavilion dv6-3013nr 15.6-Inch Laptop - Argento

5 star:		(23)
4 star:		(5)
3 star:		(3)
2 star:		(6)
1 star:		(11)

 

 

I ordered this laptop on Thursday and just in 1 day, it was delivered in a perfect condition. Didn't have the chance to see every feature, but I can say that I loved this PC at first sight.. Looks so solid, not like some others giving you a feeling that they will break down if you don't be very careful. Only problem for now seems to be the touch pad. I can say that its little bit sticky, hard to move the cursor precisely.. Also, left and right click buttons are really hard to press. Clicking means really clicking for this laptop !!! Don't hesitate to buy, perfect item for its price. But make sure you order a nice mice too..

Now, after using the PC for a few days, I m happy to see that the touch pad buttons are getting easier to press. Finger print reader and Hp Simple Pass application that allows you to use your fingerprint instead of entering usernames and passwords works very well. Swipe your finger once and all the websites you enrolled in fingerprint system shows up. Swipe it once more, you are logged on in seconds. No Username No Password..

I looked at many of the reviews and most complained about the amount of bloatWare on the computer and this is true. I removed many including Norton. Try AVG free for anti-virus, search google you will find it.
Also, some want just the Windows 7 OS! This is easily done by pressing the F11 key during boot up. You will then go into the Recovery console and choose the one on the left that says "Minimal Install". After you reboot the only thing on the laptop will be the Windows 7 premium (64bit) OS and I checked in device manager and everything is working!
As noted above the F11 key that kicks off the HP recovery console is a very nice feature but another is the one built into Windows 7 called "Backup" (type in Backup in the search when in Windows). Choose to create a "System Image" and have a portable USB/eSata hdd ready. You can then save the image to that drive in case of disaster. At the end of the System Image creation make sure you create the System Repair CD. The System Repair CD will be used to restore the "System Image" if you ever need to. This is very usefull after you get the laptop loaded and customized with all the software that you want.
The touch pad, don't be so quick to judge. Look in the control panel for the touchpad control and try a few different options. The all-in-one touchpad works fine for me.

Buyer Beware. I purchased a HP Pavilion laptop with a Windows 7 Professional operating system in March 2010. The hard drive crashed while the system was under warranty in September 2010. I discovered the external Seagate backup drive performed a selective backup instead of a complete backup, backing up only 18 GB out of 200 GB of data. According to one computer repair technician, many of the files were still readable on the defective HP drive. I then decided to replace the hard drive myself at my cost and reload the OS, only to learn that HP "tatoos" their drives preventing anyone from replacing the drive with anything other than the exact same drive from HP. Without the tatoo, I could not reload my operating system which came from HP. HP quoted me a price over $300 for the HP replacement "tatooed? hard drive. Identical drives without the tatoo cost approximately 1/3 the price of the HP drive. As I had already purchased a hard drive from a local "big chain" computer repair shop, I decided to obtain a new copy of Windows 7 Professional and just reload the operating system. Again, I learned that this also does not work. HP informed me that they would give me a replacement hard drive only after I gave them my original hard drive. Since I first needed a computer with the Windows 7 operating system installed to transfer the recoverable data files from the bad drive to a good drive and then to securely erase data on the the old drive, this was not an acceptable option. HP tech support failed miserably during this process since the HP technician (who had a heavy India English accent) told me that I had to go back to the computer store where I purchased the hard drive and have them fix the system. It took four weeks for me to discover that ONLY HP could fix the laptop. I did take the laptop back to the place of purchase. They experienced the same problem in attempting to get HP to fix the laptop. The computer has been broken now for seven weeks. While the HP laptop operated okay (not great, just OK) when it worked, I discovered that HP laptops are simply no longer repairable unless you bite the bullet and allow HP to make the repairs at an incredibly high price. In reviewing prior laptop purchases, I realized that ALL of my prior HP laptops had broken after a year or so and that the other brands of laptops I purchased - while old and banged up from use - continued to operate. It does not make sense: why would a company (HP) which brags that it is a "green" company produce disposable laptops whose users will throw them away into the dumpster when they break and when they learn they are not economical to upgrade or repair.

You be the judge:

Bought an HP Pavilion dv6 series notebook new from Best Buy on 11/01/09.

Repair history:
HD died and was replaced on 03/22/10.
HD died and was replaced on 05/24/10.
Integrated mouse broke 08/22/10
HD died 11/12/10 - parts and laptop are out of warranty

Replacement parts have a 90 days warranty.

Tech support in India is not allowed to connect me to a manager
or refer me back to a customer support department in the US.
They do want me to sign up for extended care for another $200/year
but even if it were free - who would want to go through this type of
ordeal. Every support call takes between 60 and 90mns.

I just got this laptop as a gift. It looks very cool and it is very thin. I so want to keep it but the track pad is driving me crazy. It is very hard to use and it's already causing me finger pain on my second day. The cursor jumps around as I am typing on the keyboard, but when I do need to use the track pad to scroll up and down, it is half dead. Very very frustrating to use. Another thing I hate about this laptop is the monitor. The colors appear strangely purplish and it is nearly impossible to see details if the colors are light. For example, it is impossible to see a lace pattern on the screen. I went through color calibration but it didn't help. It hurts my eyes to stare at the screen.

This laptop is actually one of the best laptops I have ever used or owned. I was very afraid it might have some flaws when reading the reviews for it but so far I have had no problems with it what so ever. This is a great friendly laptop that will definitely meet all your requirements. I would give this more stars if possible. The keyboard is amazing, the battery life is amazing, and the overall performance of the windows system formatted on here is perfect.
The only thing I do not like about this laptop is the sensitivity of the mouse touch pad. It is hardly sensitive and with other laptops you can scroll down the page with one finger and here you have to use two. It also has the ability to stretch and shrink pages on the touch pad and that can become very annoying when typing or scrolling online.

when i fist got it, the disc drive didnt work.

spent hours with tech support, had no idea what they were saying. didnt fix the problem.

fixed itself after a couple of days and havent had any trouble since.

So far, i love the machine and other than that speed bump at the beginning, im pretty satisfied with it.

I bought this exact laptop on August 2010 for $700 and thought i had gotten a great deal. For $525, this machine is a steal. The speed is great, it is practical, portable, bright, sharp and hasn't given me any problems whatsoever. In fact i love it so much i now only buy my electronic products from hp if possible. Great laptop for a college student or anyone who wants a durable, well-made, well-run laptop that gets the job done for a superb price!

I bought a DV series laptop to use with streaming media and for the first six months it was great. Then it started hanging up during the boot. In the last sixteen weeks it's been in for repair three times and the motherboard has been replaced twice. This time they're replacing the RAM and the proc too. HP sold me a piece of junk and now they're trying to sell me an extended warranty to cover their faulty equipment. Check online- there are many documented cases of DV series motherboard problems as well as HP's poor warranty service and non-existant customer service!! If you don't want to repair your laptop every six weeks, look at a different brand!

UPDATE: HP finally replaced my laptop after eight weeks and two calls from the state Attorney General's Office of Consumer Affairs HOWEVER they replaced my $800 custom build with a $500 off the shelf version. (It's worth noting that stopped manufacturing that model a mere ten months after they introduced it.) The replacement laptop is still functioning pretty well a year later (the fan does weird things, constantly cycling on and off but I can live with that). I still will not be buying any more HP products unless I can live without warranty coverage.

I used the free shipping option and I received the laptop next day, I love this laptop, lots of new fetures, everything is great except the touch pad buttons but not a big deal, i like the fingerprint reader, make login to websites much easier, no more typing user name and password.