Most helpful critical review
27 of 30 people found the following review helpful
Pro:cheap,easy to use after setup; Cons: setup,track your use!
on July 4, 2013
This printer is the same as the 5520. I have owned this less than a week, so my comments are mostly on setup. It is a bit tricky. You can use the included dvd disc to install the printer or connect to the internet to do it. I used the internet to get the latest software, but still could not print after installation. My printer's viewscreen told me I still had to connect a second time to the internet for necessary updates before it allowed me to print the first time. Way too complicated, but typical HP software- always a nightmare! Do yourself a favor and choose custom installation. Otherwise, HP will install a bunch of junk on your computer that will drag down the speed and make it take forever to boot up and shut down. Do NOT install the automatic update feature! In past, this has caused delays and computer freeze-ups. It is nothing but an annoyance and most computers already have features that tell you when software updates are available. The biggest problem is HP wants to track your printer use and collect info about you in order to use some features, like ePrint. You will not be able to access many handy features if you do not allow them to track you. It is a horrific invasion of privacy that borders on lunacy. They say it's because they want to track your ink usage to notify you when you are low, but they have been measuring ink levels for decades without forcing you to share your personal information. Last, ink cartridges can be confusing. This is a photosmart printer, but you use regular 564 ink or 564 XL, not 564 photo ink. Most importantly, cartridges made before 2011 will not work in many printers made after that year, even though the label says 564 ink. The newer cartridges have CN684 on the bottom. My only other complaint is that it is tricky to figure out how to print in just B&W to save money on ink. I can print some things in B&W by changing the printing options under grayscale, but not using the ePrint app so far. Printing out coupons in color is just criminal waste, IMO. If I can fix that, I will be alot happier with my purchase. I have also heard that some printers will not work at all if their color cartridges are empty, not even allowing you to print in B&W. One review on the HP website said this was true, but I haven't seen it anywhere else. I know other brands do that, which is why I bought HP. Hope I don't regret it.