Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

10 of 10 people found the following review helpful
on July 15, 2011
I bought this all-in-one printer for my small business. Everything worked fine for about a yr and four months. What went wrong? The print head was clogged up and needed to be replaced. Upon calling HP, the rep sadly told me that HP didn't have any replacement parts for it. His only offer was to have me replace it with another HP printer at a reasonably discounted price. Not! Well, after too much back and forth reasoning with the rep, I bought another HP all-in-one.
If you ever have a HP (out of warranty) printer that absolutely refuses to print B&W, don't pitch it. Do this: 1)pull out all cartridges,2)locate the print head, 3)pull out the print head, 4)soak the print head in 50% warm water and rubbing alcohol (or HC03 - hydroger per oxide) for about 6-8 hrs - or overnight, 5)thoroughly wrinse out the remainder ink from the print head, 6)let it air dry, & 7)replace everything back on the printer.Your printer should start working as new if not better. It worked for me.HP Photosmart Premium C309a All-in-One - Multifunction Printer
22 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
29 of 35 people found the following review helpful
on April 16, 2010
I bought this printer and installed it on my network. On that network I have two machines using windows xp and one using vista. When using the printer off of the xp machines is impossible. But that is not the only problem. If the unit has been sitting idle for some time and you just try to copy a paper or fax something it will start to do the process by pulling in the blank paper and then just say it is printing or copying or faxing forever without ever doing anything again. I have to try and shut it down with the on/off button which will not shut it down. So I am forced to resort to pulling the electrical connection on the back so it will shut down. I then push the start button after re-plugging it in and it ejects the perfect sheet of paper and goes back to doing nothing. If I try to then do what I had attempted before it will do ok. I am very dissatisfied with this printer. I hope you all read this and take heed.
77 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
14 of 16 people found the following review helpful
on June 19, 2010
Like another reviewer, I did way too much research on printers. I have a habit of doing that with purchases like this and after three lousy experiences with printers that got good reviews, I decided to just purchase one from Costco because of their return policy and convenience. I figured worst case I could try it out and if it did not meet my expectations, I could return it and try a different one. Fortunately, I didn't need to. The HP Photo Smart c309a should be the last printer I have to purchase for a long time. I am so happy with this printer I have seriously considered buying another one to replace this one when it wears out. Let me start by saying I like having a multifunction printer that does everything well but not excellent. If you want a printer to do a specific thing perfectly DON'T GET A MULTIFUCTION ONE! This is just common sense.

Other reviews for this printer complain about the print quality for photos. I have not had this problem. In fact, I have been very pleased with the photo print quality. I am not a photographer so I just want it to print a nice picture, which it does.

Others reviewers also complained about the software with HP printers but I didn't have any problems using the software provided. You can always download drivers, etc. directly from the HP website. It should give you the current software and drivers, and could eliminate headaches.

We did not set up the wireless networking but plugged directly into our router it works perfectly. My husband is a software developer and I am tech savvy so we had no problems setting this up this printer. Also with the experience we have found this printer and the software to be very user friendly. Just because you are having a problem does not mean it is the product's fault. Possible problems could be a lot of things and when dealing with wireless, routers, firewalls, and operating systems it could be any one of these and also user error.

My specifications for a great multifunction printer are: good color prints, prints envelopes without jamming, labels, cardstock, faxes and photocopies. This printer does all this and more. We have found several other wonderful features which have amazed us for the price of this printer like duplexing. I have had a hard time finding a printer that prints cardstock and envelopes which I need and this one works great. I had minor issue with printing envelopes at first but found out it was user error (even a tech-savvy person can have user error). It was a setting in our "old" Microsoft Word 2003 and nothing to do with the printer. In the Label/Envelopes section of Word, I had the direction of the envelope selected incorrectly. Once I corrected the setting, it printed perfectly.

There are some cons which you will have to weigh with your needs and they are: prints slowly, uses quite a bit of ink, cost of ink (I get mine from OC Inkjet at a great price). Note: Using refurbished or refilled ink cartridges will show as low ink in the printer software but you can just ignore this and print until you can see the ink running out on the printed page. These all happen to be cons I have decided I can live with.

Overall this is a great multifunction printer and I am very happy with this purchase.
44 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
18 of 21 people found the following review helpful
on November 1, 2009
I recently purchased this printer for use with an iMac. Every step of the installation process was difficult. The software had problems recognizing the computer and then did not work with the wireless devices. Next the document feeder would not allow copying or scanning from the glass top of the printer. Called HP repeatedly and was put on hold for hours. Finally I called Apple and to my surprise they at least worked through the connection problems. Anyone who purchase this machine needs their heads examined.
44 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
8 of 9 people found the following review helpful
on November 24, 2010
I could literally handwrite my documents in the time that it takes this beast to crank out one page. It forces you to install unfathomable amounts of unnecessary software that lets you know when your ink is low and it doesn't think that it can do the job. Furthermore, my printers wireless radio broke overnight for literally no reason, and in my research, I have found that many others have had the same problem. This printer goes through ink at an alarming rate.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
20 of 26 people found the following review helpful
on October 25, 2009
Never could get this printer to work. Install program kept freezing up when trying to install Scan.msi. Spent 4 days with HP customer support. They did everything they could to cover up the problems with the printer.They would hang up the phone when there was a question they couldn't answer or the solution they were trying didn't work. One technician insisted that I could not be helped unless I gave him access to my computer. NEVER DO THAT. He deleted all of my drivers in my windows/system32 folder, then he said he had to end the call. I had to re-image my computer. Data was lost. I called and asked to speak to a supervisor and was told that there were no supervisors who took calls. I don't think there were any supervisors, period.

Finally I was told that their installation software does not support Windows XP, despite labeling that indicated otherwise, and that they could offer no more support until I changed my OS. I will never buy HP again.
33 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
7 of 8 people found the following review helpful
on March 2, 2011
Until a week ago I was a faithful HP printer user for 20 years. I am not a heavy printer user, but I wanted to buy a good all in one printer. I bought this printer after falling for an on line rating site. However, after owning this printer for a year and putting up with all the banging around and other noises it makes my wife and I were ready for a little peace and quiet. In addition this printer sucks up ink like there is no tomorrow, and with HP ink prices what they are I finally threw in the towl and replaced both of my HP products with much quieter Cannon and Brother products.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
21 of 28 people found the following review helpful
on October 17, 2009
Just purchased this printer at Costco after waaaaay too much research (I have a bad habit of doing that with purchases like this). Almost everyone complains in these forums - no matter what the printer - about ink cost. You can always check before buying, right?, what's available for non-brand inks and/or the cost of oem stuff. This printer was pretty much on par with other models from various companies (I looked at Canon as well) ... I don't like some of the ink pricing but do my best to find alternatives. Others complained about the softwear with HP printers but I didn't have any problem(s) - BUT, I took the advice of one reviewer that made a lot of sense to me, and downloaded drivers, etc. directly from the HP website. So I imagine this gives you all the current softwear, and eliminates a lot of the headaches. I'm an intermediate techie, and had NO problem with getting the wireless to work with my current internet service. I've got Vista Ultimate. I found it interesting that for a rare first time, I found this particular printer cheaper at Costco (stumbled across it actually while shopping); usually Amazon is the best bet. When I've purchased from Costco or Amazon, I've NEVER had to worry about defective products because both these retailers make it very easy to exchange or get a refund. I had minor issue with printing envelopes but this was because I was using an "old" Windows word program (2003); and the HP tech dept. gave me a work-around that will be fine (not great but will work for my professional biz mailings).
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
6 of 7 people found the following review helpful
on November 22, 2010
I've owned this all-in-one for about a year now and will agree that all the negative things that are being said in the reviews are true. The software is a nightmare, it clogs up your computer and slows down it's operation, it goes through ink like crazy and the replacements are very expensive, etc. To these problems I will add that it's scanner is terrible. I scan the title pages of books for a website I run and the images are fairly small. The last scanner I had was able to produce sharp readable images even at the small image size. This thing did not, try as I might on different scan setting, the type came out broken and blurry. I foolishly bought a large supply of black ink cartridges but as soon as I burn through them (which won't take long) I am ditching this piece of junk.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
8 of 10 people found the following review helpful
on November 21, 2010
Great printer if you like hitting "print" and then waiting two to three minutes.

Also great if you like a hassle when you set it up, and have it auto install TONS of HP bloatware and "monitoring" center. I don't need my printer "monitored," I don't need you to tell me when my ink is low, I don't need you to tell me where to buy more ink.

Every "convenience" that they engineered into this overblown monstrosity is ironic, because it's the opposite of convenient.

If you're not a print center, you won't be using the CD cover print feature, the envelopes or any other nonsense they put in this hideous abortion.

OOOOoooo, a color LCD panel that does jack.

The footprint is ginormous, and it doesn't even hold a large volume of paper.

Why did I buy it? I didn't. It somehow broke into the house when I was sleeping.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 8 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.

Your Recently Viewed Items and Featured Recommendations 
 

After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.