- color |copying | scanning
Product Details
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Product Description
Amazon.com
A stylish design isn’t the only thing that sets the HP Photosmart e-Station All-in-One apart. This workhorse delivers full Web browsing with high-performance printing, copying and scanning, and its detachable 7" full-color touchscreen puts wireless Web browsing and remote printing in your hands. The HP Photosmart e-Station has print speeds of up to 33 pages per minute black and 32 ppm color and integrated wireless 802.11b/g/n so you can print and even fax from multiple PCs in your home. You can print Snapfish photos, coupons, movie tickets and other great Web content without a PC using print apps and the HP TouchSmart screen, and HP ePrint makes it easy to send photos, documents and more from any mobile device directly to this all-in-one. The HP Photosmart e-Station has a 125-sheet input tray, a 20-sheet auto-engaging photo tray, automatic 2-sided printing and a flatbed scanner that lets you scan 3D objects and documents up to 8.5" x 11.7" . You can also print borderless photos up to 8.5" x 11" . Individual inks and high-capacity cartridges help cut down on printing costs, and this Energy Star-qualified inkjet printer helps you conserve energy.
WHY BUY?
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SPECIAL OFFER
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FUNCTIONS
 WEB CONNECTED Access and print from the Web using the color display and apps HP ePRINT If you can e-mail it, you can print it using HP ePrint4 AIRPRINT™ Simply print wirelessly from your iPad®, iPhone®, and iPod touch®.5 |
FEATURES
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 Built-in Wireless PrintingPrint from any room without using cables  Built-in Wired Networking Share your printer with multiple people Two-sided Printing Save paper by printing on both sides automatically Memory Card Slots Print photos without using a PC Color LCD Screen Edit photos and/or manage your printer easily 4 x 6 Color Photo Printing Print brilliant photos for albums or to enhance business documents Auto Document Feeder Fax, scan and copy multiple pages automatically
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SPECIFICATIONS
Print Speed Up to 33 pages per minute black, up to 32 ppm color6; color photo (draft) as fast as 16 seconds Scan Resolution up to 1200-dpi optical; maximum scan size 8.5" x 11" Copy Reduce/enlarge 25%–400% Paper Handling 3" x 5" to 8.5" x 11"; up to 1,250 pages per month Wireless Wireless 802.11b/g/n |
REMEMBER ORIGINAL HP INK AND PAPER
SAVE MONEY when you choose high-capacity cartridges over standard ones
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MORE INFORMATION
WHICH HP PRINTER IS RIGHT FOR YOU?
- Requires a wireless access point and an Internet connection to the printer. Touchscreen menus are in English or English/French only. Services may require registration. Apps availability varies by country and language. For details, http://www.hp.com/go/ePrintCenter.
- Wireless performance is dependent upon physical environment and distance from access point.
- Requires a wireless access point and an Internet connection to the printer. Services may require registration. Apps availability varies by country and language. For details, http://www.hp.com/go/ePrinterCenter.
- Requires an internet connection to the printer. Feature works with any internet- and email-capable device. Print times may vary. For a list of supported documents and image types, see www.hp.com/go/ePrintCenter.
- Supports iOS 4.2 devices (iPad, iPhone 4, iPhone 3GS, and 3rd and 4th generation iPod touch) that support multitasking. Works with HP ePrint-enabled printers and All-in-Ones. AirPrint and iOS 4.2 devices require an 802.11 wireless network connection to the printer. Wireless performance is dependent upon physical environment and distance from the access point. AirPrint and the AirPrint logo are trademarks of Apple Inc. iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
- After first page; see www.hp.com/go/inkjetprinter for details.
- Average based on ISO/IEC 24711 or HP testing methodology and continuous printing. Actual yield varies considerably based on content of printed pages and other factors. Some ink from included cartridge is used to start up the printer. For details see www.hp.com/go/learnaboutsupplies.
Product Description
HP Photosmart C510A Inkjet Multifunction Printer - Color - Photo Print - Desktop CQ140AB1H 74
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Customer Reviews
Most Helpful Customer Reviews
142 of 151 people found the following review helpful
By A. Scordo
OK, I would actually go for more of a 3 1/2 star rather than a 3 or 4. (UPDATE: I would go with more of a 4 1/2 after a week of use and getting used to how this works and figuring in how it fits into the home.)
First off this is a home device. This is not something that you want for an office. That being said, if you have it in your mind that this is a device for the home, then your perceptions of this will change.
Also this a hybrid device, so as such, you really have to look at each part and see if they are worth it.
The printer sans touchscreen. The printer itself can be used to Scan, Copy and Print, all wirelessly, and with a built in double sided printing module. The prints seem to look good and it prints fast. Photo prints looked fairly good as well. Replacement ink cartridges run around $10 for the regular capacity (bout 300 prints) to around $27 for the XL (about 750 prints). I do like that each color has its own cartridge so you only need to replace what you run out of. I can even use the HP iPrint app on my iPod touch and print PDFs, and photos from there. I can also scan directly to the iPod using the App. When Apple does the Airprint in the new iOS 4.2 it should also support printing from many more apps. What was especially neat was that when I used Docs to Go and choose to open a PDF from there in the iPrint app, I could print it. The printer also has the ability to use the ePrint feature without the tablet, which enables just about anything sent to a specific email address for your printer to print. Say you were at a local hotspot reading an article that lets you email it to somebody . . you need to go and want a copy of the article for some reason . . just email it to your printer and when you get home it will be there in the paper tray waiting when you get home. Overall, I would compare this to other $200 to $250 dollar printers out there for this functionality. However while I'm doing all this, somebody could be using the tablet to browse the web.
Which leads to a brief review of the tablet itself. Now I've used an iPad and let me tell you this is no iPad. That being said, a better comparison would be other $150 android based tablets out there that are this size. (UPDATE: I would compare this more with a NOOK with some extra bells and whistles - I talked to a manager at the local staples about it. He stated that he was just at a conference where the HP rep indicated it would have more android capabilities towards the first part of 2011).
It has the standard Android buttons, headphone jack, volume up and down, power, a mini USB port, and SD card slot. The screen is like that of an iPod or iPad in that it is based on the touch receptive glass (not sure of the fancy technical name for this). Yahoo and Barns & Noble must have paid a bundle as it is very centric to them, which is a annoying at first, but you can actually remove or at least hide some of this by customizing your home screens and favorite apps. Also if you start thinking of it as a 7" Nook with some extras then you'll be happier. Fortunately there is a generic email client under the hood so that you can set it up with something other than Yahoo Mail (almost returned it right there). I have it set up for both my wife's and my Gmail accounts and we can switch accounts easily to see our mail. There are a handful of apps built in that are nice such as QuickOffice for viewing MS Office files (no editing tho) and PDFs. There's also a calculator, web browser, RSS News feader (limited though),and a Facebook app that I like better than the one on my iPod Touch. There are also a number of other apps that are not the Print Apps. I Would like to see a Twitter App, and a YouTube App as well as some simple games like Sudoku, or even a (cough cough) a Kindle App.
HP has it's own custom Android skin and you can only download apps that it has listed. Most of which are the ePrint Apps as they call them. There are lots of these for all the different holidays, kids activities, recipes, etc. When you consider this a home device, these apps can be nice to quickly print off an activity for the kids to do if they are driving you nuts and none of the coloring books you have are good enough for them as . . oh sorry . . .let me get back on focus. I've never been a big facebook user, mostly as I don't care enough to take the time to turn on my computer and I don't care for the app on the iPod. I've actually check my facebook a couple of times this weekend and even replied to my sister for once. Anyway. the device can be a bit sluggish when using the web browser or news headline apps, but seems fairly responsive in the email, facebook, reading ebooks, and eprint apps. You can also print from the device when it's not docked, and control scanning as well. By the way, YES you can scan photos directly to an inserted SD card slot. This can be handy when grandma comes by with photos she's taken and didn't think about getting you a copy or getting you the digital file. Just pop'em in and scan them to the SD card. No need to turn on the computer.
When the tablet is connect you can then do eFax as well. No remember this is a HOME device and not an office device. Because you can send/receive 20 faxed pages per month for free. After that you can still do more, but there is a charge for it. That being said, in the past 2 years I've rarely sent or received and faxes. Only when we were taking advantage of the lower rates and decided to refinance our house. I probably went over, but there is no phone line where we have our printers set up and with the previous print/scan/copy/fax, I would have to pull a very taut phone line to it, make sure the kids weren't anywhere around to run it to the line and knock it all over, and pray that it would work. For me the 20 page monthly limit of efax is a non issue and is actually a plus. (UPDATE: I was also looking at Windows 7 and there is a built in fax application there. I can plug my laptop into a phone line and scan wireless the documents as a PDF and attach them to the fax. I little bit more fuss than using a doc feeder as you scan each page separately BUT that's all I really need.)
Would I buy this for an office? Absolutely NO.
Would I buy this again for the home? Probably. Mind you, I've only had this two days. I like what I've seen so far, but I still feel guilty about spending this much money. It is really cool tho. (UPDATE: Yes I would buy it again, provided I like the idea of getting a bundle of the Printer with essentially a powered up Nook with some extra capabilities.)
(UPDATE: After using the printer several days I was having a problem with ePrint from HP saying that the printer wasn't connected for email printing even though everything worked in my house. After reading the forums, I ended up disabling the power saver using the IP address for the printer in my home network. Then turning the printer itself (not the Zeen) off then back on and it has been up and running since. Seems like this is a problem with the printer going to sleep and HP's servers not being able to wake it up to print remotely. But I have it working now so that's a relief. Seems this a problem that effects ALL the HP printers capable of ePrinting and is not specifically a problem with this printer.)
First off this is a home device. This is not something that you want for an office. That being said, if you have it in your mind that this is a device for the home, then your perceptions of this will change.
Also this a hybrid device, so as such, you really have to look at each part and see if they are worth it.
The printer sans touchscreen. The printer itself can be used to Scan, Copy and Print, all wirelessly, and with a built in double sided printing module. The prints seem to look good and it prints fast. Photo prints looked fairly good as well. Replacement ink cartridges run around $10 for the regular capacity (bout 300 prints) to around $27 for the XL (about 750 prints). I do like that each color has its own cartridge so you only need to replace what you run out of. I can even use the HP iPrint app on my iPod touch and print PDFs, and photos from there. I can also scan directly to the iPod using the App. When Apple does the Airprint in the new iOS 4.2 it should also support printing from many more apps. What was especially neat was that when I used Docs to Go and choose to open a PDF from there in the iPrint app, I could print it. The printer also has the ability to use the ePrint feature without the tablet, which enables just about anything sent to a specific email address for your printer to print. Say you were at a local hotspot reading an article that lets you email it to somebody . . you need to go and want a copy of the article for some reason . . just email it to your printer and when you get home it will be there in the paper tray waiting when you get home. Overall, I would compare this to other $200 to $250 dollar printers out there for this functionality. However while I'm doing all this, somebody could be using the tablet to browse the web.
Which leads to a brief review of the tablet itself. Now I've used an iPad and let me tell you this is no iPad. That being said, a better comparison would be other $150 android based tablets out there that are this size. (UPDATE: I would compare this more with a NOOK with some extra bells and whistles - I talked to a manager at the local staples about it. He stated that he was just at a conference where the HP rep indicated it would have more android capabilities towards the first part of 2011).
It has the standard Android buttons, headphone jack, volume up and down, power, a mini USB port, and SD card slot. The screen is like that of an iPod or iPad in that it is based on the touch receptive glass (not sure of the fancy technical name for this). Yahoo and Barns & Noble must have paid a bundle as it is very centric to them, which is a annoying at first, but you can actually remove or at least hide some of this by customizing your home screens and favorite apps. Also if you start thinking of it as a 7" Nook with some extras then you'll be happier. Fortunately there is a generic email client under the hood so that you can set it up with something other than Yahoo Mail (almost returned it right there). I have it set up for both my wife's and my Gmail accounts and we can switch accounts easily to see our mail. There are a handful of apps built in that are nice such as QuickOffice for viewing MS Office files (no editing tho) and PDFs. There's also a calculator, web browser, RSS News feader (limited though),and a Facebook app that I like better than the one on my iPod Touch. There are also a number of other apps that are not the Print Apps. I Would like to see a Twitter App, and a YouTube App as well as some simple games like Sudoku, or even a (cough cough) a Kindle App.
HP has it's own custom Android skin and you can only download apps that it has listed. Most of which are the ePrint Apps as they call them. There are lots of these for all the different holidays, kids activities, recipes, etc. When you consider this a home device, these apps can be nice to quickly print off an activity for the kids to do if they are driving you nuts and none of the coloring books you have are good enough for them as . . oh sorry . . .let me get back on focus. I've never been a big facebook user, mostly as I don't care enough to take the time to turn on my computer and I don't care for the app on the iPod. I've actually check my facebook a couple of times this weekend and even replied to my sister for once. Anyway. the device can be a bit sluggish when using the web browser or news headline apps, but seems fairly responsive in the email, facebook, reading ebooks, and eprint apps. You can also print from the device when it's not docked, and control scanning as well. By the way, YES you can scan photos directly to an inserted SD card slot. This can be handy when grandma comes by with photos she's taken and didn't think about getting you a copy or getting you the digital file. Just pop'em in and scan them to the SD card. No need to turn on the computer.
When the tablet is connect you can then do eFax as well. No remember this is a HOME device and not an office device. Because you can send/receive 20 faxed pages per month for free. After that you can still do more, but there is a charge for it. That being said, in the past 2 years I've rarely sent or received and faxes. Only when we were taking advantage of the lower rates and decided to refinance our house. I probably went over, but there is no phone line where we have our printers set up and with the previous print/scan/copy/fax, I would have to pull a very taut phone line to it, make sure the kids weren't anywhere around to run it to the line and knock it all over, and pray that it would work. For me the 20 page monthly limit of efax is a non issue and is actually a plus. (UPDATE: I was also looking at Windows 7 and there is a built in fax application there. I can plug my laptop into a phone line and scan wireless the documents as a PDF and attach them to the fax. I little bit more fuss than using a doc feeder as you scan each page separately BUT that's all I really need.)
Would I buy this for an office? Absolutely NO.
Would I buy this again for the home? Probably. Mind you, I've only had this two days. I like what I've seen so far, but I still feel guilty about spending this much money. It is really cool tho. (UPDATE: Yes I would buy it again, provided I like the idea of getting a bundle of the Printer with essentially a powered up Nook with some extra capabilities.)
(UPDATE: After using the printer several days I was having a problem with ePrint from HP saying that the printer wasn't connected for email printing even though everything worked in my house. After reading the forums, I ended up disabling the power saver using the IP address for the printer in my home network. Then turning the printer itself (not the Zeen) off then back on and it has been up and running since. Seems like this is a problem with the printer going to sleep and HP's servers not being able to wake it up to print remotely. But I have it working now so that's a relief. Seems this a problem that effects ALL the HP printers capable of ePrinting and is not specifically a problem with this printer.)
72 of 81 people found the following review helpful
By Old Man
Amazon Verified Purchase
This is one of the most exciting products I have seen. It is a printer that can print and scan from a computer, as does any multifunction printer. It has a removable tablet computer called the Zeen which is the control panel. Using the Zeen, you can copy, scan to SD memory card or fax via eFax (if you can get it to work). The Zeen can have a home page which can display WIDGETS you install on it which can have such things as the time, date, temperature, etc. There are many to choose from. You can have up to 8 home pages. The home page also has room for 6 "APPS" at the bottom in the APP TRAY. There is a tab with an arrow that can be clicked above the apps to give you access to the available apps, which contains up to 100 (I think) apps. These apps are mostly used to print content and which come directly from the WEB. Additional apps can be installed from HP's app library. Android apps cannot be easily installed. The printer (and Zeen) are web connected through WiFi. The printer gets its own email address assigned and it is possible to send attachments such as .DOC, .DOCX, .PDF, .JPG files, etc. It then prints the document/image as if you printed it off your computer application. My daughter, who is attending college, says this would have saved her a lot of hassle last semester had I had the printer then. Using the Zeen, you can read books (from Barnes & Nobel or from your SD card (.PDF format)) and view image files from your SD card (I have had trouble viewing images using GALLERY. It may have been caused by the large, 6GB size of the folder). You can (if it works) send or receive up to 20 faxes each from a phone number which is assigned to your computer (Zeen).
It uses HP 564/564XL ink cartridges. It comes with "setup" cartridges, which don't seem to have much ink. I have had another printer which uses these same regular cartridges (not setup) and can testify that they don't last long and are very expensive to provide. Don't even bother with the 564 cartridges, they don't last very long at all. Buy the larger capacity 564XL versions. It uses 5 different cartridges: Black, Yellow, Cyan, Magenta and Photo Black. Don't confuse the Photo Black with Black as they are two different things. On my other printer, which uses these same cartridges, I have found that they tend to run out of ink at the same time. They are very expensive to replace and they don't last long.
I have had my C510a eStation printer for 48 hours and had the following experiences:
I have been unable to register with eFax. When I attempt to register, I get a "cannot get a fax number" message. After two days, I have been told that the server is down and they don't know when it will be working. They said it could be several days. The engineer said to keep trying to register.
Except for eFax, everything was working until late last night when the "PRINT APPS" stopped printing. Everything would seem normal until the paper exited the printer. All it printed was a thin line at the top of the page. It should have printed something like a coloring page, according to which app I was printing from.
After calling HP support several times, I was finally contacted by an engineer who had me do a hard reset on the Zeen by powering up while holding both volume buttons. This caused me to lose everything I had spent hours setting up. It also caused all home pages to disappear, leaving just one blank home page with only one app showing (Yahoo! mail). I will now have to create new home pages and reload the apps to the home page. I assume I will have to set up various apps again which is a pain to do using the virtual keyboard. I think touch screens are overrated. After resetting the Zeen, the Print Apps now print properly.
I have read a review on the WEB for this printer who said it wouldn't read from his SD card. I had the same problem, but found it was my fault. You simply have to press the card in all the way until it "snaps". When I did that, it worked fine.
One thing I don't like is that the Zeen cannot be turned off when it is docked on the printer. If you take the Zeen off the printer and turn it off, after you put in in the dock it turns back on. Even after it dims, light still comes from it. Our printer is in our bedroom and my wife is very light sensitive. I have been taking the Zeen off the dock, turning it off and leaving it on my desk at night. The printer LEDs (3 of them) can be turned off. I am strongly considering purchasing a holster from HP to protect the Zeen ($24.95)and a power supply ($19.95) to allow longer operation when not docked. They also have a neoprene sleeve for $19.95 which seems less bulky than the holster. HP has an anti-glare screen protector for $19.95.
The engineer told me that the eStation C510a is a very new product which is still in the testing phase. I would have thought the product would have been tested before being released to the public. She told me to report any other problems so that they could improve the product. She also said that a newer version of the Android operating system would be available soon which would make it faster (it can be very slow).
I love the product. I just wish it would work properly. If you buy it, be prepared to spend a lot of time on the phone with support. This is especially important if you have a cell phone without unlimited minutes.
Update - 01/15/2011
I had expected HP to update the Zeen tablet to correct some problems that I had been having. They were supposed to upgrade the Android operating system from ver 2.1 to 2.2. I had been told that by HP Support.
Today, I was told that the group at HP that had been supporting the eStation C510a/Zeen were no longer supporting it and that they would not support the applications I had been having trouble with (Internet, eReader, Home). (The Zeen will lock up and I will get a message such as: "Activity Internet (in application Internet) is not responding". I get the option to Force Close or Wait. This happens often. I believe this is an Android operating system problem.
The HP Support person told me that I would need to call Google Android support and try to get them to solve the problem. He said I should download the new version of Android myself, which I am not qualified to do.
HP has lowered the price of the printer substantially and are offering a free gift card with purchase. I think they are closing the product out and it appears that support will be limited.
I had really liked the eStation and Zeen and was sold on its promise. I now can no longer recommend this printer and wish I had not bought it.
UPDATE - 01/16/2011
I received an email from HP Support today telling me to do a FACTORY RESET on the Zeen which would cause me to lose all data and work I have put into it to resolve the Not Responding problem. I have done the reset 3 times with no real effect and have no intention to do it again.
I replied asking about forthcoming updates to the Android operating system and received the following reply: *****, I would like to inform you that as of now there are no updates for zeen. However, as you are not happy with the product, you can return the printer to the store you have purchased or you can contact the phone support department, they will remotely access your system and troubleshoot the issue.
It appears that the eStation C510a/Zeen is now an orphan product for which no updates will be provided in the future. That is sad, as this product had great promise.
UPDATE - 01/22/2011
The applications on the Zeen continue to stop responding (Internet, Home & eReader). HP has essentially told me that they will not issue an update to fix the problems. (I think HP buying Palm with their WebOS operating system is why they have no interest in fixing their product using the Android operating system.) While I really love the product, it is simply too frustrating to continue using. If HP is going to sell a product, they really should support it. I am going to return this product to where I purchased it. I consider the product to be defective.
UPDATE - 02/26/2011
I have decided to keep the printer and have solved the problem with applications stopping responding. See details in the comments below.
UPDATE - 03/31/2011
I have heard from a reader that he hasn't had any problems and that HP still continues to support this printer.
I am glad that he hasn't had problems and am sure a number of people haven't. HP hasn't discontinued answering the phone and trying to support the printer. However, when I first started calling, I was told that a special group did all support for this product. The last time I called, I was told that the group was no longer supporting the printer. In the past, I have found that the regular support people know very little about this model printer. Early on, an engineer from the group told me that a newer version of Android would be available to update the printer/Zeen. That has not happened and the last time I called the person said no updates were available. Maybe they will continue to update this printer. I hope so, since I have decided to keep it.
I wouldn't want to misinform the public. It is currently working very well.
UPDATE - 06/08/2011
I am currently using this printer just as an all-in-one printer and am having no problems with it other than high ink costs. I find that the Zeen tablet isn't really worth using, other than to control the printer.
UPDATE - 06/11/2011
My Zeen tablet reset itself for some unknown reason resulting in me losing all customization I have made. Read more ›
It uses HP 564/564XL ink cartridges. It comes with "setup" cartridges, which don't seem to have much ink. I have had another printer which uses these same regular cartridges (not setup) and can testify that they don't last long and are very expensive to provide. Don't even bother with the 564 cartridges, they don't last very long at all. Buy the larger capacity 564XL versions. It uses 5 different cartridges: Black, Yellow, Cyan, Magenta and Photo Black. Don't confuse the Photo Black with Black as they are two different things. On my other printer, which uses these same cartridges, I have found that they tend to run out of ink at the same time. They are very expensive to replace and they don't last long.
I have had my C510a eStation printer for 48 hours and had the following experiences:
I have been unable to register with eFax. When I attempt to register, I get a "cannot get a fax number" message. After two days, I have been told that the server is down and they don't know when it will be working. They said it could be several days. The engineer said to keep trying to register.
Except for eFax, everything was working until late last night when the "PRINT APPS" stopped printing. Everything would seem normal until the paper exited the printer. All it printed was a thin line at the top of the page. It should have printed something like a coloring page, according to which app I was printing from.
After calling HP support several times, I was finally contacted by an engineer who had me do a hard reset on the Zeen by powering up while holding both volume buttons. This caused me to lose everything I had spent hours setting up. It also caused all home pages to disappear, leaving just one blank home page with only one app showing (Yahoo! mail). I will now have to create new home pages and reload the apps to the home page. I assume I will have to set up various apps again which is a pain to do using the virtual keyboard. I think touch screens are overrated. After resetting the Zeen, the Print Apps now print properly.
I have read a review on the WEB for this printer who said it wouldn't read from his SD card. I had the same problem, but found it was my fault. You simply have to press the card in all the way until it "snaps". When I did that, it worked fine.
One thing I don't like is that the Zeen cannot be turned off when it is docked on the printer. If you take the Zeen off the printer and turn it off, after you put in in the dock it turns back on. Even after it dims, light still comes from it. Our printer is in our bedroom and my wife is very light sensitive. I have been taking the Zeen off the dock, turning it off and leaving it on my desk at night. The printer LEDs (3 of them) can be turned off. I am strongly considering purchasing a holster from HP to protect the Zeen ($24.95)and a power supply ($19.95) to allow longer operation when not docked. They also have a neoprene sleeve for $19.95 which seems less bulky than the holster. HP has an anti-glare screen protector for $19.95.
The engineer told me that the eStation C510a is a very new product which is still in the testing phase. I would have thought the product would have been tested before being released to the public. She told me to report any other problems so that they could improve the product. She also said that a newer version of the Android operating system would be available soon which would make it faster (it can be very slow).
I love the product. I just wish it would work properly. If you buy it, be prepared to spend a lot of time on the phone with support. This is especially important if you have a cell phone without unlimited minutes.
Update - 01/15/2011
I had expected HP to update the Zeen tablet to correct some problems that I had been having. They were supposed to upgrade the Android operating system from ver 2.1 to 2.2. I had been told that by HP Support.
Today, I was told that the group at HP that had been supporting the eStation C510a/Zeen were no longer supporting it and that they would not support the applications I had been having trouble with (Internet, eReader, Home). (The Zeen will lock up and I will get a message such as: "Activity Internet (in application Internet) is not responding". I get the option to Force Close or Wait. This happens often. I believe this is an Android operating system problem.
The HP Support person told me that I would need to call Google Android support and try to get them to solve the problem. He said I should download the new version of Android myself, which I am not qualified to do.
HP has lowered the price of the printer substantially and are offering a free gift card with purchase. I think they are closing the product out and it appears that support will be limited.
I had really liked the eStation and Zeen and was sold on its promise. I now can no longer recommend this printer and wish I had not bought it.
UPDATE - 01/16/2011
I received an email from HP Support today telling me to do a FACTORY RESET on the Zeen which would cause me to lose all data and work I have put into it to resolve the Not Responding problem. I have done the reset 3 times with no real effect and have no intention to do it again.
I replied asking about forthcoming updates to the Android operating system and received the following reply: *****, I would like to inform you that as of now there are no updates for zeen. However, as you are not happy with the product, you can return the printer to the store you have purchased or you can contact the phone support department, they will remotely access your system and troubleshoot the issue.
It appears that the eStation C510a/Zeen is now an orphan product for which no updates will be provided in the future. That is sad, as this product had great promise.
UPDATE - 01/22/2011
The applications on the Zeen continue to stop responding (Internet, Home & eReader). HP has essentially told me that they will not issue an update to fix the problems. (I think HP buying Palm with their WebOS operating system is why they have no interest in fixing their product using the Android operating system.) While I really love the product, it is simply too frustrating to continue using. If HP is going to sell a product, they really should support it. I am going to return this product to where I purchased it. I consider the product to be defective.
UPDATE - 02/26/2011
I have decided to keep the printer and have solved the problem with applications stopping responding. See details in the comments below.
UPDATE - 03/31/2011
I have heard from a reader that he hasn't had any problems and that HP still continues to support this printer.
I am glad that he hasn't had problems and am sure a number of people haven't. HP hasn't discontinued answering the phone and trying to support the printer. However, when I first started calling, I was told that a special group did all support for this product. The last time I called, I was told that the group was no longer supporting the printer. In the past, I have found that the regular support people know very little about this model printer. Early on, an engineer from the group told me that a newer version of Android would be available to update the printer/Zeen. That has not happened and the last time I called the person said no updates were available. Maybe they will continue to update this printer. I hope so, since I have decided to keep it.
I wouldn't want to misinform the public. It is currently working very well.
UPDATE - 06/08/2011
I am currently using this printer just as an all-in-one printer and am having no problems with it other than high ink costs. I find that the Zeen tablet isn't really worth using, other than to control the printer.
UPDATE - 06/11/2011
My Zeen tablet reset itself for some unknown reason resulting in me losing all customization I have made. Read more ›
25 of 26 people found the following review helpful
By Tanya
Don't believe the low reviews on this printer. I bought this printer first and then read the reviews. The low reviews scared me, but now that I've used the printer, I know that the low reviews are because the users didn't know how to set up the computer. Listen, it's an easy set up process. It takes about 20 minutes, but it's easy. Just follow the tablet instructions & videos. Another complaint from some was there was not a manual. Well, you can download it on the HP site. It explains everything! I think it rather funny that the people who complained about no manual didn't even think to read all the literature you can download from the HP web site. Nothing electronic anymore comes with a priinted manual. Manuals are all on pdf files now a days. I think the manual is also available on the CD. If you're having trouble, at least go to the HP web site. There are steps there to walk you through set up and everything, if you you really want print.
When you register at HP there is all kinds of support. There is a FAQ list. A "How To" list. And even, a very short list of problems and how to fix those. HP has listened to their customers and have addressed them. And, no I don't work for HP. Like I said, i was ready to send this back until I did the research, so I want to dispel the myths from the low reviewers.
This is a great home station! I have printed an email from work with Adobe & Word attachments with no problem. The attachements came out perfectly formatted.
I have sent pictures through eprint from my cell phone email. The photo quality is AWESOME! Brilliant & vibrant colors.
The tablet (Zeen) is basically a Nook with loads of extras. The touch is sensitive, but it's a learning curve. It's an android tablet, so you can download some other apps, I'm told. And you can take it with you to a wireless cafe & browse your email, the internet, facebook, read an ebook, whatever, and then email what you like to your printer at home. It's not an IPAD or a Zoom, so don't think of it like that. If you think of it as a super cool Nook reader with extras, you'll love it. Hey, you're getting a cool basic tablet pc and a wireless printer for a great price. I don't think you can print wirelessly from those pricey tablets.
This printer is for home use so a dedicated fax line isn't necessary unless you fax tons. I occassionally fax, so the EFAX 20 free faxes per month is great for me.
It takes time to learn all that the printer and Zeen can do. Just be patient and you'll love this. Oh, and if the tablet is not attached to the printer, you still have print, copy, and scan functions available to you.
The SD card slot on the tablet can be used to read all your SD cards and send stuff to the printer or just listen to music, watch videos, and view photos directly from the card. Awesome!!"
When you register at HP there is all kinds of support. There is a FAQ list. A "How To" list. And even, a very short list of problems and how to fix those. HP has listened to their customers and have addressed them. And, no I don't work for HP. Like I said, i was ready to send this back until I did the research, so I want to dispel the myths from the low reviewers.
This is a great home station! I have printed an email from work with Adobe & Word attachments with no problem. The attachements came out perfectly formatted.
I have sent pictures through eprint from my cell phone email. The photo quality is AWESOME! Brilliant & vibrant colors.
The tablet (Zeen) is basically a Nook with loads of extras. The touch is sensitive, but it's a learning curve. It's an android tablet, so you can download some other apps, I'm told. And you can take it with you to a wireless cafe & browse your email, the internet, facebook, read an ebook, whatever, and then email what you like to your printer at home. It's not an IPAD or a Zoom, so don't think of it like that. If you think of it as a super cool Nook reader with extras, you'll love it. Hey, you're getting a cool basic tablet pc and a wireless printer for a great price. I don't think you can print wirelessly from those pricey tablets.
This printer is for home use so a dedicated fax line isn't necessary unless you fax tons. I occassionally fax, so the EFAX 20 free faxes per month is great for me.
It takes time to learn all that the printer and Zeen can do. Just be patient and you'll love this. Oh, and if the tablet is not attached to the printer, you still have print, copy, and scan functions available to you.
The SD card slot on the tablet can be used to read all your SD cards and send stuff to the printer or just listen to music, watch videos, and view photos directly from the card. Awesome!!"
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1.0 out of 5 stars
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Published 3 months ago by Joshua Taber
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4.0 out of 5 stars
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Published 4 months ago by Unhappy printer owner
