Most helpful critical review
42 of 47 people found the following review helpful
What a disappointment - and WASTE!
on August 10, 2009
I did a lot of research trying to find a cost effective printer to use for photo printing. I had a HP 5740 that was doing a decent job, but wanted to get a printer to use for my "good" shots. I chose this printer.
What a mistake. It worked fine at first, but then shortly, started giving me fits. It will print about 2/3 of a photo on a sheet and then kick it out. From that point on, it takes about 6-8 attempts to finish, putting about a quarter of an inch on a page. I have wasted a large number of premium photo paper and a lot of expensive ink.
I spent almost two hours on the phone with an HP rep. Let's see - we updated drivers; installed and uninstalled the printer; updated the HP photo printing package; uninstalled the HP software and installed the latest version. Still no luck. To confirm it was not a computer/photo problem, I tried, and successfully printed it on my old 5740.
I am fairly comfortable around computers and know what is and is not on my machine. I have invested all sorts of time and effort trying to figure this out and will stick to it until I find a work around. I feel very sorry for anyone who does basic photo editing and wants to print to this beast expecting it to go smoothly. So far, I have had more luck winning lottery scratch tickets than I have getting this to print right on the first or even second attempt!