Customer Reviews

HP Scanjet 7800 Document Scanner

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

We bought two of these for work. One works great but the other one is going back. It worked fine for a couple of weeks and then the computer would randomly stop communicating with the scanner. Out of 10 pages, the HP scanner would scan 2 and then stop. Pop-up message on computer would say that it could not communicate and to check the cables. IT department checked the cables and reinstalled the drivers but no go. So it's going back to HP.

The other one works great for small scanning jobs. It has a software that really cleans up crumbled or stained documents pretty well. It's called KOFAX VRS. KOFAX also does a great job at picking up really faint signatures on documents.

This model has a lot of features such as profile saving, scan-copying with the touch of one button, slot to scan business cards, etc.

The feeder is great at low dpi. The scanner is really fast at 300 dpi with black and white. Every now and then, the feeder pickups up more than one page so I have to make sure that the feeder is doing it's job when scanning a lot of pages, which to me defeats the purpose of a feeder.

I tried to do 1200 dpi with several documents with small font(5 pt) but it went really slow and one particular set froze up my Adobe software even though I have 4 GB of RAM.

One big complaint is that at 600 dpi and above, it makes this annoying noise like a belt is grinding inside or something. Luckily, most of my documents are done in 300 dpi --or as I call it the quiet mode.

In summary, the scanner is below my expectations especially for the price. If you have a lot of documents to scan or documents that have been man-handled, this might not be the best choice. The feeder is very unpredictable at picking up pages one at time and at high dpi very noisy. Hopefully, the next model will improve on the feeder.

I can't rate this product yet because it doesn't work. It comes with no manufacturer warranty! I run an IT department and can't get it to work. I called HP and they confirmed it was a software problem but that I would have to purchase 45 minutes of "Help time" for $69.00 before they could address the problem! This is a brand new out of the box product. HP is a scam.

I purchased this scanner several years ago. I typically only scan several pages at a time. The machine continually jambs, I spend more time clearing, resetting the scanner than actually scanning the documents. For every one-page that it scans one-page jambs. It is very frustrating for a scanner that cost over $700 when I purchased it. At this price point, it should function much smoother. Now one side of the double-sided scanner is leaving black streaks.

Positive point is the software interface and suite of software that came with the unit.

HP Scanjet 7800 Document Scanner

This scanner worked flawlessly as described