Customer Reviews

HP Scanjet 4370 Photo Scanner (L1970A#B1H)

5 star:		(6)
4 star:		(5)
3 star:		(1)
2 star:		(4)
1 star:		(8)

 

 

My experience with this scanner didn't start out well, because I got a bad install disk which caused installation to fail. HP customer service was very helpful, though, and listed all my options...they don't have the download available online yet, so I would either have to wait for them to ship me one, or return the scanner...I chose the latter. My next scanner was easy to set up, and I was scanning within minutes. The quality is great, and I love scanning negatives, but I have encountered a few issues. The first is that if I press the "scan negatives/slides" button on the outside of the scanner instead of using the software to initiate, the software assumes it's a slide instead of a negative. There may be a option or preference to change that, but I haven't found it. Also, if I try to scan more than one negative or picture at a time, the scanning software crashes and closes. It's very frustrating, because then I have to reset all my settings. I've started to just scan one at a time, but I'd prefer to be able to do more than one at a time to save time. Frustrations aside, I really do like this scanner. It's pretty quick (compared to some of the old school scanners I've had), and it's quiet, and easy to select the picture dimensions from the preview screen using click and drag. The negative holder is good quality, and the lid lifts up for oversized items. I'd recommend it.

I have been very statisfied with this scanner. It produces good quality scans and is easy to use under Mac OS X. After installing the included software and connecting to the USB 2 port it worked with no further effort. The case and lid are durable and fit well. The lid can be removed to scan the side of large objects. HP did a good job with this. I recommend it highly.

Ihave always relied on Hewlett Packard to give me decent products so when I needed a new scanner, I went for this model, based on reports listed under CircuitCity. Purchased this model at an Office Supply & it will be getting free trip back tomorrow for refund. The software gives you NO options, starts loading up everything & anything on your pc while you sit & wait & wait. Once loaded, I had programs that would not work properly plus it was very noisy when scanning a paper. I uninstalled it & my programs are functioning perfectly once more. HP, listen up, something is wrong with this model. Give your customers better service, more options when loading software & only give us what we want....I want a basic, lost cost scanner to use about once a week, with no attached files.
Stay away from this model unless you want your pc loaded with junk they feel you need.

I found this scanner to be quite fast and efficient; I'm very satisfied with it.

Scanner is simple to install and use. The ability to place multiple photos on glass and have each filed as a separate file is great

Why can't anyone write decent scanner drivers. I had to monkey with this thing for an hour to get the system to recognize it, and it's a brand new computer. Same problem on the last computer. Scanner drivers must be some of the worst software around. Beware, setup is a nightmare.

The only thing I don't like about it, is the scanning area is upside down where most scanners you open the lid and put your photo or document close to you this scanner you have to put it all the way to the back of the scanner so you have to open the lid all the way. Also the film tray shows on some of my documents as well you would think they would give you something to cover the film tray when not in use. I did like the way XP found this scanner right away with no disks or software. I have a cannon scanner I just got a few months ago but it is limited because it is not compatible with XP with out cannons software, The cannon was so bad that I purchased this one all in all I like it does a great job glad they still make just scanners for people who use laser printers.

Initially I liked this scanner a lot, as it allowed me to scan negative and slides as well as photographs. Overall it seemed like a great buy. But then, just three months into ownership, dust started collecting on the underside of the scanning glass, and it just got worse over the next six months. I finally contacted Hewlett Packard and they assured me (in a form letter) that dust on the bottom of the glass would not affect the scanned images. Duh! Why had I written them in the first place! The problem with this machine is that there is absolutely no way to clean the bottom of the glass without taking the entire device apart: Hewlett Packard recommends having it professionally cleaned which, I assume, would cost half as much as the scanner is worth. This could have been a perfect scanner, but design flaws have reduced the thing basically to junk status in less than a year. I might add that I know of another HP Scanjet 4370 owner whose system has been compromised by the scanner software, as other reviewers have noted. Fortunately, mine did OK with the software, but if I could do it all over again I would have bought a different scanner.

For my purposes, general scanning and copying photos, this seems to be just fine. So far, have had no problems.

The industry has come a long way from the days when I first used a scanner. Thie HP Scanjet 4370 continually amazes me with its capacity to do everything from 2x2 slides to isolate a section of a document, scanning it, and then e-mailing it to a 3rd party. I have not attempted to use all of its features yet but I am terribly impressed so far with what I have seen. Kudos to Hewlett Packard.