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HTC Hero, Grey (Sprint)
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HTC Hero, Grey (Sprint)

by HTC
2.9 out of 5 stars  See all reviews (91 customer reviews)

Currently unavailable.
We don't know when or if this item will be back in stock.

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Technical Details

  • Size (LWH): 4.5 inches, 2.2 inches, 0.5 inches
  • Weight: 4.48 ounces
  • Network Compatibility: CDMA
  • Minimum Rated Talk Time: 300 minutes
  • Minimum Rated Standby Time: 360 hours
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Product Details

  • Product Dimensions: 4.5 x 2.2 x 0.5 inches ; 4.5 ounces
  • Shipping Weight: 1.2 pounds
  • Shipping: Currently, item can be shipped only within the U.S.
  • ASIN: B0031MA0UO
  • Item model number: APA6277KT
  • Average Customer Review: 2.9 out of 5 stars  See all reviews (91 customer reviews)
  • Amazon Best Sellers Rank: #266,401 in Cell Phones & Accessories (See Top 100 in Cell Phones & Accessories)
  • Product Warranty: For warranty information about this product, please click here

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Product Description

Product Description

HTC Hero Android Phone (Sprint) - Refurbished

Built on the Android Platform, the HTC Hero for Sprint offers a rich mobile Internet experience, an intuitive user interface for extraordinary personalization power, and a full capacitive touchscreen display. With the Android smartphone platform, you'll be able to access built-in Google mobile services--including Google Search, Google Maps, Gmail and YouTube. And through Android Market, you'll get access to thousands of useful applications, widgets and fun games to download and install on your phone, with many more apps being added every day.

Stay connected using the integrated social networking apps including Facebook, Twitter and Flickr, as well as add more apps via the Android Market.

Capture on-the-go memories with the 5.0-megapixel camera/camcorder.
It also includes HTC Sense, a user interface overlay from HTC that makes it easy for you to create an individualized mobile experience tailored specifically to your needs.

You'll enjoy high-speed connectivity via Sprint's dependable 3G network (EV-DO Rev. 0.) as well as such optional services as Sprint Navigation for GPS turn-by-turn directions and Sprint TV's video-on-demand with full-motion video and vivid sound (see more details on optional services below).

Stay connected using the integrated social networking apps including Facebook, Twitter and Flickr, and capture memories with the 5.0-megapixel camera/camcorder. You can also get quick and easy access to specific voicemail messages via the Visual Voicemail feature, which enables you to go directly to a specific message, without needing to listen to or skip past previous messages. Other features include Wi-Fi networking (802.11b/g), microSD memory expansion (up to 32 GB), access to personal and corporate e-mail, and up to 5 hours of talk time.

HTC Sense and Smart User Features

The intuitive HTC Sense overlay allows the HTC Hero to be completely customized according to your desires and needs via the seven-panel wide home screen, which can be populated with customizable widgets that bring information to the surface.

The HTC Hero users can easily create and switch between Scenes to reflect different moments or roles in your life, such as work, social, travel and play. For example, a work Scene can be easily set up to include stock updates, work e-mail and calendar; a play Scene could have music, weather, and a Twitter feed; or a travel Scene could offer instant access to the local time, weather and maps.

You can silence the HTC Hero by simply turning it over. It also offers an advanced smart dialer for quickly accessing contacts with just a few letters or numbers and a dedicated search key that automatically searches for only information relevant to the current function. When pressed in the mail application, the search will be for text within the mailbox, while a press of the same key from the browser will initiate a Google search.

This device also offers the HTC Footprints application, which enables you to chronicle your on-the-go special moments by capturing a digital postcard on their phone. Once captured, Footprints provides the ability to take notes and an audio clip of that favorite restaurant or special place while identifying its specific location. In addition to identifying each postcard with its specific GPS coordinates, Footprints also auto-names each postcard with its general location or area.

Key Features

  • Powered by the Android operating system with deep integration of Google services and access to thousands of apps to customize your phone via the Android Market.
  • Fast 3G connectivity thanks to Sprint's EV–DO, Rev 0 network
  • GPS using Sprint Navigation for turn by turn directions, and points of interest searches
  • 3.2-inch touch-enabled screen (320 x 480 pixels, 262K color depth, LED backlighting)
  • 5-megapixel camera with auto-focus lens
  • Video capture capabilities
  • Digital audio player allows you to transfer music files from a PC or download tunes from the Amazon MP3 Store.
  • Wi-Fi networking (802.11b/g) for accessing home and corporate networks as well as hotspots while on the go.
  • Bluetooth 2.0 connectivity with stereo music streaming (A2DP) capabilities as well as hands-free headsets and car kits.
  • Memory expansion via microSD card slot with support for optional cards up to 32 GB.
  • Access to personal and corporate e-mail with Microsoft Direct Push Technology and HTML support. Send and receive email from multiple corporate and personal email accounts. Also, get wireless email access to popular commercial POP3 and IMAP accounts like AOL, Gmail, and Yahoo!
  • Instant messaging via popular services including Windows Live Messenger, Google Talk, Yahoo Messenger, AOL Instant Messenger.
  • View documents including Word, Excel, PowerPoint and PDF on the go to maximize your productivity
  • Visual Voicemail gives you quick and easy access to just the messages you want to listen to by letting you go directly to a specific message, without needing to listen to or skip past previous messages.
  • Airplane mode allows you to listen to music while the cellular connectivity is turned off
  • TTY compatible
  • Hearing Aid Compatible (HAC) with a rating of M3 for hearing aids operating in the acoustic mode. This handset has a HAC rating of T3 for hearing aids operating in the telecoil mode.
  • 3.5mm stereo headset jack

Vital Statistics
The HTC Hero weighs 4.5 ounces and measures 4.5 x 2.2 x 0.5 inches. Its 1500 mAh lithium-ion battery is rated at up to 5 hours of talk time. It runs on the 800/1900 CDMA/EV-DO Rev. 0 frequencies.

What's in the Box
HTC Hero handset, rechargeable battery, charger, 2 GB microSD memory card, USB cable, quick start guide, user manual

Sprint Services

  • Broadband-like 3G network: Supporting the EV-DO Rev. A high-speed data standard, this phone enables you to download and stream high-quality video, straight onto your phone. Where coverage is available, EV-DO Rev. A connectivity provides average download speeds ranging from 400 to 700 Kbps, with peak rates up to 2 Mbps.

  • GPS capable with Sprint Navigation: This GPS-enabled phone provides optional access to Sprint Navigation for driving directions on your mobile phone--by voice and onscreen. Along the way, turn-by-turn directions will be announced in a clear voice and displayed on your phone. For example, Sprint Navigation will say, "Go 1.2 miles and turn right on Elm Street." As you approach the turn, you will hear, "Turn right on Elm Street." Sprint Navigation also provides proactive traffic alerts with one click re-routing. And it's easy to find restaurants, banks, cafes, hotels and more from over 10 million points of interest across the U.S.

  • Sprint TV enabled: With Sprint TV, you can make your cell phone your always-on source for news, weather, sports and more. This comprehensive video service combines high-quality streaming audio and video from channels including ABC, The Weather Channel, Fox Sports, E!, CNN, The Discovery Channel, and more.

  • Stay Sporty with Sprint: With NASCAR Sprint Cup Mobile, instantly connect to the NASCAR information you want, when you want it. Follow NASCAR action from practice to race day with real-time leaderboard and alerts. Get exclusive access to your favorite NASCAR Sprint Cup Series driver with real-time driver stats, breaking news and more. Live in-car audio, race radio, NASCAR on SPEED and other audio/video only available on select phones. Visit for details.

    To access, just text "NASCAR" to 7777 on your Sprint phone or visit the Sprint Digital Lounge to download NASCAR Sprint Cup Mobile (standard text messaging and data rates apply).

    This phone also provides access to Sprint Football Live--free for any phone with a data plan. You'll be able to follow all the live play-by-play action with the Live Game Center for both pro and college football games, as well as stay on top of the pro football draft with a Live Draft Tracker and in-depth analysis and bios on nearly 500 top prospects. Access by texting "FOOTBALL" to 7777 on the handset to download Sprint Football Live from Sprint Digital Lounge (standard text messaging and data rates apply).

Also Available for This Android Device

Amazon Appstore for Android
Get a great paid app for free every day.

Buy a book once and read it everywhere with our free Kindle Reading App for Android.

Amazon MP3
Shop 15 million songs and stream your Cloud Drive music directly from your Android device.

Find local movie showtimes and TV listings, watch trailers, and search the world's largest source of entertainment information.

Download audiobooks directly to your Android device, then listen wherever you go, get audiobook news, earn badges, and more.

Amazon Mobile
Shop for millions of products, get product details, and read reviews--right from your mobile device.

Customer Reviews

Most Helpful Customer Reviews
82 of 95 people found the following review helpful
2.0 out of 5 stars A mixed bag February 10, 2010
I both love and hate this phone. I love the Android operating system. It's very elegant and easy to use. The Market is filled with Apps, and I was able to find an app for everything that I needed to do. I've used several different Android phones and generally found that the Android OS is reliable and stable. The phone and the user interface is also visually appealing. Simply put, the phone and the OS are beautiful.

HTC is known for adding its own modifications to the internal OS on all of its phones, and this one is no exception. HTC has modified Android on this phone to make it better looking and in some cases easier to use. However, those modifications may also have introduced problems, as I'll explain, below.

There also seem to be some serious build quality issues at HTC. The first phone that I got experienced an intermittent problem that caused the voice recognition feature to never work the first time. If more than 30 seconds passed and I tried to use it, it would be wrong the first time, no matter what I said. This was a minor issue, but there's really no reason why it should have occurred on one phone and not on another. I got a replacment phone, and the voice recognition now works, but it takes forever (up to 20 seconds after I stop talking) to work at times. There are a ton of posts on the internet about voice dialing problems on this phone, and so I'm not the only one complaining.

Voice dialing is a major issue with this phone because the phone lacks any tactile keys. When you're driving and you want to make a call, you can dial on a phone with a regular keypad by touch. Since this phone has no keys, you either have to look at the keypad, or you have to use voice dialing.
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72 of 83 people found the following review helpful
5.0 out of 5 stars Love it. February 2, 2010
I initially had gone for Blackberry's new 8350 Curve after switching from an iPhone. I made the switch because Sprint is the only service with repeaters in our hospital and so is the only service readily available throughout. The new Curve is a functional, cost-effective phone but I genuinely missed the ability to read webpages as they are and the features of a touchscreen in general. I read of the battery issues with the HTC Hero but was convinced that if I avoid the native messenging system that it would be fine and that has turned out to be the case. I can easily use the phone all day on one charge--no problem.

The iPhone compared to this device is much more simplified--the same patterns of button pushing get you wherever you want on the iPhone. That said, the Hero outdoes the iPhone in its adaptability, navigation, camera, multi-tasking and built-in applications. I did not expect that I would be as impressed as I am with this device but it's snappy, has great screen resolution and is just so intuitive that even though it's more complex than the iPhone--you'll be flying through it in no time.
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41 of 47 people found the following review helpful
4.0 out of 5 stars love my phone February 2, 2010
i've had my phone for about 5 months now. i bought it within the first two weeks of its release. i still really love it. it's actually been transformative in my daily life.

this is my first smartphone, so i don't have much to compare it with. but i was looking for a few things in my phone.
first, i wanted to be able to develop apps for it without having to buy a mac or pay some fee. so android was pretty much it. secondly, i didn't want to be on the ATT network since i felt that it was probably getting slammed by all of the iphone usage. i'd heard too many people complain about poor service especially at large events.

anyway, i read reviews about this product prior to purchasing it, and i haven't found any of the common problems to really bother me that much. typing was something that people complained about, and that hasn't affected my usage. although honestly, i don't type too much on it. just a few short messages a day. some had complained about lag time in screen response, but i have not noticed any problems. the screen is very responsive maybe once a day or so, it gets a little slow, but nothing that i get frustrated over.

it's a great size, very slim.
takes great pictures.

and i've never had any service issues with it.
the one thing that i think could be improved is the battery life. but even that is managable.
i just plug it in to my computer for maybe an hour or so during the day, and charge it at night when i sleep, and it's been fine.

all in all, it's a great device.
i'm definitely happy with my purchase.

additionally, the sprint monthly service contract is so cheap. i have 450 min/mo, with unlimited data, unlimited mobile to mobile (any carrier not just sprint), and nights/weekends start at 7, for 69.99. can't beat the price.
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33 of 38 people found the following review helpful
Verified Purchase
Sorry for typos or some gramatical anomalías, english is my third language...

I am an old Iphone user. One day a friend of our showed up with her brand new Palm Pre in our house. I begun playing with the Pre and I liked what I saw. Thus because I HATED ATT I DECIDED TO SWITCH TO SPRINT. I assumed that this would be better experience and etc. Well I love Sprint Service....

BUT I had horrible problem with Palm Pre. I had to go throughout three phones and all of them were horrible. I was painstriken and hated every second of choosing the PRE. After some conversation with Amazon staf I was told to return the PRE and order other phone.

I was torn between two Android Phones HTC Hero or Samsung Moment... I have read gazilion reviews and discussions on the internet. One of the major factors for me was the screen and the other one was the build and processor speed. I could not decide what to do, what phone should I get. The HTC Hero in the local store was slow and horrible to use. But I had a bright idea of restarting the phone, and I was plesently surprised at the speed of the UI and how fluid everything was.

Thus I decided that the build quality and hope that HTC is going to release updates more frequent then Samsung I took a plunge. I realy like this phone, it is faster then Iphone 3G and slightly slower then my Ipod 3rd gen ohhh and it is much less buggy then WebOS device.

Now, the screen it dose have problems, these problems are noticeble on gradients in the form of banding. The phone can not handle them well (65K screen will have some banding) Thus for exemple app like slacker will show some unsightly banding in the botom, or facebook client will display barely noticeble hallo on the background. Samsung moment is better in that regarding.
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Most Recent Customer Reviews
1.0 out of 5 stars Fraud
I never used this phone and Sprint charged me $200 for it!
Published 5 months ago by Samara Smith
1.0 out of 5 stars I don't think anyone should buy this phone.
It lasted years and years and years because I took care of it - but it was a piece of junk.
Published 6 months ago by Ack
1.0 out of 5 stars Do not buy
This is just a terrible phone and should never have been made.
Published 9 months ago by MarcSpectre
3.0 out of 5 stars Average Android
This would be a good first phone for a teen. It works well just like any other android phone, but it has its drawbacks. Read more
Published on February 23, 2013 by K. Q. Jackson
1.0 out of 5 stars Outdated Cell Phone Technology--stay away
I have had this phone for 19 months now and cannot wait to upgrade. Unfortunately, I now have to wait the full two years to upgrade, as Sprint is monkeying around with the upgrade... Read more
Published on December 25, 2011 by Luke C
3.0 out of 5 stars Okay for a low-end Android phone
The CPU isn't very fast nor the amount of RAM much. The latest (Android 2.1) stock ROM has laggy performance especially when texting. Read more
Published on December 14, 2011 by Rodney
1.0 out of 5 stars Worst. Ever.
I cannot find words for how terrible this phone is. Ridiculously slow, terribly inconvenient in how frequently it drops calls, and the touch-sensing & keyboard is absolutely a... Read more
Published on November 22, 2011 by TechieGirl
4.0 out of 5 stars Great Little phone when updated with Cyanogen
Though the phone is older it has worked well and has taken a beating.
I do not fault the phone for not having an current system (or running slowly because of the... Read more
Published on November 22, 2011 by Jessica
1.0 out of 5 stars Poorly designed, underpowered, oversold
The Sprint HTC Hero was my first smartphone. I was excited to be joining the world of mobile information... for about a week. Read more
Published on October 8, 2011 by Rahul P. Kamath
1.0 out of 5 stars Just doesn't work well
I can never tell if it's just slow or not working at all. It mostly doesn't respond to touch, even though its a touch screen. Very dumb smart phone! Read more
Published on September 18, 2011 by JaneSkis
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