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Most Helpful Customer Reviews
1 of 5 people found the following review helpful:
1.0 out of 5 stars
DO NOT BUY THIS ITEM!! Worst Company I have ever come across!!,
By
This review is from: Haier America CPR09XH7 9K BTU AIR COND W/ HEAT
Beware! Do not buy this item or any other item manufactured by Haier America. I purchased the air conditioner to cool my office nook that is in the finished attic of my home. All I wanted was to get some extra cool air up here since our central air system does not get enough cool air up here (the attic was finished well after having central air in rest of the house, so it was not designed to cool up here.)
I bought THIS air conditioner.....I could have bought something cheaper (and I probably should have), but I "thought" you get what you pay for, so I better pay a little more and get a better machine. I couldn't have been more wrong. I used this machine 3-4 times, stored it (by its proper guidelines) for the winter. I went to use it last month, and it DOES NOT work. I have spent at least 8 hours on the phone with the so-called "manager" of their customer service department who has been nothing but out-of-his-way rude to me the whole time! he is the kind of guy that makes you want to go into rants with MANY 4-lettered words, his arrogance is UNBEARABLE. I have gotten so many run-arounds from them it isn't even funny. After almost a week they say they will send a repair person out in 24-48 hours. Their repair person arrived 6 DAYS later. Repair man said it needs two parts and that he will order them the same day and put a rush on them to arrive in 2-3 days. A WEEK later I receive a phone call that the parts are on backorder, with no estimate as to when they will arrive. Surprise, Surprise... In my opinion (and if you do a google search you will see MANY have come to the same conclusion) they are simply stalling in the hopes that you will either give up, or the warranty will expire before they finally get around to fixing it. Either way I can guarantee that I will NEVER buy anything made by Haier America again.....Beware when purchasing as this HORRIBLE company also makes refrigerators, HDTVs, cell phones, and any other electronic under the sun......Probably why they are so bad at what they do.....they try to make hundreds of crappy products instead of a few really good ones. Unfortunately for this company I do not tolerate being taken advantage of and I will pursue the matter until they make things right. All I want is what I paid for...A WORKING portable air conditioner so I can be comfortable working in my home office.
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