Most Helpful Customer Reviews
7 of 7 people found the following review helpful:
2.0 out of 5 stars
Poorly designed bucket - spills too easily, May 22, 2008
This review is from: Haier - HD656E Dehumidifier - 11.82L (Kitchen)
This Haier unit has been operating nicely for several weeks, attractive design, easy to clean air filter and appears to be well built. Only time will tell if it is.
We especially liked the 5 yr. warranty on the refrigeration parts after my previous bad experience with Sears unit and their service.
Major problem we have found has to do with the design of the bucket and "bucket full" shutoff float lacks any water level adjustment.
The water level in the bucket when full is so high that we find it impossible to remove and carry it from the unit without spilling.
A phone call to Haier about this did not provide a solution, as there is no adjustment for the float switch - and from the comments of their customer service agent, ours seems not the first call about this problem.
While there is a knock out plug and flexible hose to allow one to connect this to a permanent drain, the location of our (basement) installation is too far from any plumbing to make this a practical solution
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5 of 5 people found the following review helpful:
1.0 out of 5 stars
Total junk. Don't waste your money, August 9, 2009
This review is from: Haier - HD656E Dehumidifier - 11.82L (Kitchen)
I wish I had read all the negative reviews this company gets before wasting my money and time. The first unit worked for about 5 months, then it simply stopped gathering water. The unit looked like it was working, so I did not notice the problem right away, until I checked the the bucket which was dry as a bone. Tried all kinds of things to no avail. Contacted customer service to get a replacement, and the guy on the phone did not even let me finish describing the problem... He already knew the unit was broken and proceeded to give me instructions for getting a replacement. He totally sounded like he had given the same instructions hundreds of times. I was blown away when he told me they did not want me to send the defective unit back. All I needed to do was to cut off about 8" from the power cord and mail it, along with my receipt and a check for $14 to cover the shipping of a refurbished replacement unit. They consider the units basically disposable and not worth shipping back.
The replacement unit arrived about a month later and it worked fine... for about two months. Then it did the same exact thing as the previous one, and a few days later the fan started making a loud noise. Now I'm out of warranty and have two huge paper weights waiting to be taken to the dump. But I have learned one thing... Never again buy a Haier product!
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5 of 5 people found the following review helpful:
1.0 out of 5 stars
Haier waranty is a "NIGHTMARE" DO NOT BUY HAIER, June 17, 2009
This review is from: Haier - HD656E Dehumidifier - 11.82L (Kitchen)
This unit worked for 3 months then stopped removing water. Called customer service and was told to send $14.99 plus cut an 8 inch piece off power cord and pull off unit number sticker and send to a P.O. box in N.J. After verification would receive a new unit in 7-10 days. After 10 days called and was told it would be 15 days. Still no unit so called again and was told 15 working days. Still no unit so wrote e-mail to customer service and 5 days later was given a 800 hotline number, called that number and was told unit would be sent by FEDEX that day. 5 days later still no unit, called again and was told order went to wrong warehouse and was being corrected and would be sent that day. 6 weeks have past and no unit, this outfit just keeps jerking your chain, The worst customer service ever. My advice do not buy.
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