Customer Reviews

Haier HWD1000 Front-Load 1.7-Cubic-Foot Washer/Dryer Combo

5 star:		(2)
4 star:		(1)
3 star:		(1)
2 star:		(2)
1 star:		(7)

 

 

DO NOT DEPEND ON CUSTOMER SERVICE. Within the one year warranty the pump quit. For several weeks I attempted to get a customer service person, and when I finally did it was useless. Because they had no repair people in my region, they decided they would would replace my washer, and they would pay shipping costs. Nice offer, but they never followed through. And I again was in telephone hell. I will NEVER buy another Haier product again.

Not at all dependable. I bought a Haier for a small kitchen in my daughter's new little house. It leaked from day 1 or did not work at all somedays. It flooded her new carpets and new floors 8-9 times. We just unplugged it. After Dependable Appliance put me off and made excuses for one month and did nothing...they said they could not refund me...for me to call Haier. Guess What? Haier is doing nothing either. My daughter has a metal piece of junk in her kitchen and has to go back and forth to my house to do her laundry. Terrible customer service! I guess the courts will be next.

I love this washer/dryer. Its easy to use cleans great and is compact. I have an apartment that only had a washer hook-up and it perfect for my space. Each cycle takes about about 2 and 1/2 hours but thats no problem for me. It cleans a whole lot better than my old top load washer and alot quieter. The capcity for loads is much smaller than my old top load, of course, so I wash more loads. That is no problem, as well, because this is a better cleaning machine hands down anyway. I highly recommend this washer/dryer.

We bought this appliance from another vendor. After waiting a few months for the backordered unit to arrive, we hooked it up in the kitchen of our small apartment. After the first couple loads it was making a lot of noise, especially when it spun. And only the first load went through the entire wash and dry cycle. After that it would shut down randomly about 15 minutes into drying. We tried just using the dry cycle, and the spin and dry cycle. All of them shut down right away, so we had to run it several times, then hang our clothes out to finish drying. After awhile water started pooling in the machine as well. We had technicians come out, and they replaced the computer but that didn't help. Finally we were able to convince Haier to send us another unit, but we had to go through the same vendor again, which took another month or so. In the meantime, we had to cut off the plug and send the serial number to Haier, then we were responsible for disposing of the rest of the unit.

When the new unit came we had the same problems, minus the water pooling. We had the motor replaced (which was not an easy task for the technician to do) and the computer replaced again. After a few runs it started staying on a little longer, but still not enough to dry the clothes, and no matter how many times we ran the spin and dry cycle, we still had to hang our clothes out for a little while to dry. Haier has agreed to give us a refund, finally, after much haggling, but again we have to send them the plug and serial number, and throw the unit away.

Nevermind all the trouble we had with both units. I have little faith in a company that thinks it's more beneficial for the consumer to throw their product away than for the to attempt to have it shipped back to repair and sell refurbished. Obviously they don't feel their product is worth the hassle. And while I agree, it makes me very unwilling to purchase anything from them again.

The washer arrived in good condition. I installed it but it makes a ridiculous amount of noise. Now I can't find anyone to service this unit in the area.

Picked up this machine last winter because I needed a ventless dryer for my small laundry room - and loved the idea of having a machine that combined washing and drying functions. Being just my husband and I, we don't go through a ton of laundry in a week - two or three loads in this little washer was a standard week for us.

About six months in, the dryer stopped working. Oh, it still ran...and ran...and ran...but just didn't dry the clothes. They actually seemed more wet, if that's possible. I figured out that it was a broken heating element, and after hearing about negative experiences with customer service, opted not to have it repaired (though it was still under warranty), and use it just as a washer and air dry clothes.

Now, I'm wondering whether it's even getting my clothes clean. We have a yellow labrador retriever and lots of dark clothes, and it seems like every load of laundry has more dog hair on it once it comes out than when it goes in...

And the "lint trap" - ugh, I don't even know what to say about that. Each time I open it, I must be prepared with several towels and a bucket, because it holds no lint, just a bunch of water...which has probably voided my warranty, anyway.

For now, I continue to use it as a washer because it fits the space well, and it's 120V. Otherwise...ugh. Well, it's energy efficient, so that's something I suppose. :(

AVOID THIS COMPANY!! My unit arrived broken. Haier customer service was rude & obnoxious. They were completely unapologetic & seemed to go out of their way to be UNHELPFUL. When I finally bullied them into action, they wanted a full week to send out a service man who may or may not have been able to fix it. I spoke to both customer service and corporate, both were extremely rude and entirely useless. What's more, neither one had the decency to so much as apologize. NEVER AGAIN.
This was every internet buyer's nightmare!

This is not a green energy saving machine because it is about 1/3rd the size of a regular machine so you have to do 3x as many loads. It does not dry at ALL because it uses steam. It can do socks, but forget sheets or towels. I've folded stuff thinking it was semi dry only to find mold lines where the folding creases were. If you have a clothes line then I guess this would be ok for one person, but definitely not a couple with normal laundry loads.

I bought a new Wash/dryer combo. It stopped drying, had service out they showed up wouldn't do anything because only one guy showed up, came a second time looked it over ordered a part but the thing started working, three weeks later got a survey call from the repair service company (local company for Cedar Rapids, IA) for the return service call that never happened. Called them back said that they never came, never heard from them again, nor did I ever hear from Haier. The part finally arrived after about 2 1/2 months. Dryer again stopped and is not working so I had to replace the sprayer myself. The dryer still doesn't work and now I'm told that I voided the warranty so no more repairs on it, even though the part I ended up replacing had nothing to do with what is wrong with the unit.

I bought this machine from another vendor and really love it! It's compact size with up to 11 lb capacity (which is just right). I hate those bulky, super size washer and dryers, and this one is really a space saver. The control panel is easy to read and easy to figure out how to program, the installation doesn't need any professional help and the washing job is super too! The first time, I throuth in some of my son's dirty clothes coats and very glad to see it was cleaned very well. And the best part is that I can choose if I like to dry the laundry or not with just a button to press. Usually I don't use the drying part (I'm an enviromentalist), but if I'm in a hurry and need the clothes soon, I just press the dry button and leave, there is no need to take the laundry out from washer and put it into a dryer!
I bought it from www.haier.com . There are a few vendors to choose. I choose Rainbow Appliance and was very satisfied about their service. The price is only $609. I added a 4 year warrenty, plus the 1 year manufacture warrenty, I will have someone to count on for 5 years.
The only cons so far is that the instruction is a little confusing because some of the steps already done in the factory and the terms are not very clear. It took me 30 mintutes to figure it out.