Customer Reviews

Haier RTC1700SS Stainless-Steel Convection Oven

5 star:		(4)
4 star:		(0)
3 star:		(3)
2 star:		(2)
1 star:		(5)

 

 

The first time I tried this oven the heating elements would not get hot enough so I sent it back (it cost me 14.95 to have Haier send me another one). I just tried the new one and the door does not shut properly.To make a long story short, I wish I had never ordered this brand oven.

My wife wanted a convection oven because she was sick of uneven baking in her old range oven. I agreed, but neither of us wanted to spend the big bucks for a new range with a convection oven.

She's a retired home economics teacher, so her demands are stringent. The oven we bought would have to replace the one in the old range. We settled on the 1700ss. It has as much real usable space as the old stove oven, since the standard 1/2 size cake pans hang edge-to-edge on the sides of the oven cavity. And it bakes perfectly evenly. As a bonus it uses only about half the
electricity. We haven't used the old oven in a year and a half, and the Haier is still like new.

Like anything else, the appliance will give you service commensurate with the care you give it. It is miles above the other little convection ovens offered in many stores, which are only a little over 1/3 this size and have a plain piece of glass for the door. This one has a solid double-wall construction throughout, including the door, all stainless steel, and I don't see anything cheap about it, if you look at it as a home appliance. Of course you could spend $1000 or more on a high-end commercial brand and it would be a little heavier, but for home use, with reasonable care, it is more than adequate.

We bought ours from Amazon with free shipping. The first one that arrived had a loose motor cooling fan. I could have fixed it, but Amazon wanted to send me a new one, which arrived a week later. It was perfect, and we couldn't be more satisfied, with Amazon and with Haier.

I bought one and the plate that diffused the air was off center so it baked unevenly. I called and was told it was a defect and would do a warranty exchange. I was under the impression they would send it out but when I called, I was told I was supposed to send in $14.95 for shipping or I could give them a charge card and they would charge it again to ship out a new one and credit when I returned it. The new unit I received has had problems with the digital timer displaying the timer but rather than to have a short so rat her than do the return thing again I just used a manual timer. It baked a bit more evenly and was fast but still needed to rotate pans. I just recently had a power spike that took out all electronics plugged in, including the oven but I doubt I will reorder this product. Too unpredictible.

I purchesed this oven for baking. Trying to find a covection oven big enough to hold two 9" cake rounds or even worse three 8" cake rounds is a difficult task, unless of course you're willing to spend well over $500.

The Haier RTC1700SS fit the size requirement and the budget. My only concern was what kind of quality would I get. I gambled only because I was buying from Amazon and knew that if it wasn't right I could easily return it.

Well the oven arrived and I'm a happy baker. The apprearance is professional, all racks and pans are stout and this boy is BIG. I've got all kinds of room.

I'm very picky about oven temperatures, so I always keep a thermometer in an oven. I've never had an oven that wasn't off by at least 25 degrees. So imagine my surprise when I began using this oven and the first time I used it, the thermometer matched the setting on the analog dial. It's been that what every time.

The oven is quieter than my microwave, and the all stainless interior is easy to clean. The only caution I will give you is to practice with it first if you're going to do any baking. You are going to have to adjust baking times and temperatures a bit, even though the owner's manual says you won't.

Bottom line is that I would buy it again, and even at twice the price I'd still think it was a good value.

Gotta go, cakes ready!

This is my third convection oven I swear by the way convection cooking makes your food taste as well as the quickness in preparation. Our first convection oven was a farberware oven which lasted us for 18 years. We were less lucky with the second one purchased from HSN that one was returned to the factory which took almost 6 month's to replace it. So far so good on this one.

We BakeLess now with our second unit, since it ALSO quit working! We bought the first unit through Amazon. It fit our kitchen space and use requirements very well. (small home, two people, home baking , sometimes for friends who visit) The first quit heating about 18 months after purchase. Searching for a quality replacement of the same size, the only alternatives were restuarant grade/high cost units. Trying to save a few bucks and disregarding mixed consumer reviews and our own experience with Haier (thinking we bought the one lemon!) we purchased another one. 13 months later, NO HEAT! Oh, it lights up, the fan turns, the timer times - but IT QUIT WORKING TOO! Only two of the six dial selections were ever used - never roasted, broiled, defrosted or rotisseried - now, NO MORE BAKING! - NEVER AGAIN WILL WE BUY THE HAIER BRAND! (Did I mention that 1 OF 4 apartment size laundry washers we bought ALSO QUIT WITHIN 16 MONTHS OF PURCHASE?) HAIER - JUST SAY NO! Thank you.

I purchased this convection oven for my Mother, who is 83 and her oven in her apartment had quit working. She loves it. She enjoys baking so much and she found this oven to be so user friendly and large enough for the cooking utensils that she has. I doubt that she will ever use the rotissery part, but she has it if she decides that wants to use it.

Delivered with a damaged tray. Replacement seems unavailable and thus far required 40 minutes on hold with customer service. Customer service is non existent and product is too expensive for no service.

I bought a Haier convection oven and it broke after only a few months. I called their customer service department and they said they would send me a new one. I have waited 2 months and made 17 phone calls and still nothing. DO NOT BUY ANYTHING FROM THIS COMPANY. Their products are cheap chinese junk and they DO NOT stand behind their products. Don't believe me? Look around on the web and you will see plenty of other people complaining about their cheap products and ZERO customer support.

Resist purchasing this oven. It is large and beautiful, and the price is too good to be true. Other ovens of this size cost twice as much. That should be the first clue that the oven is of not a good value. My first cooking test was my last. The kitchen and dining room filled up with thick smoke in about 35 minutes. I was in another part of the house. I turned it off, checked for any insulation left inside, and tried again. The chicken did get brown, but the smoke came blowing out. I noticed that the fan never came on. The Haier customer service told me not to try to use it again. They really emphasized this. I think the reason is because this operation could possibly burn the house down. They were super nice and said they would send labels to return the oven. They first said they would then send me a new oven, then later said they would just refund the purchase price. It has been two months and nothing has happened except that I call them every week to check the status. They are still super nice and have my file number and always give me hope. In the meantime I have purchased a 1/4 size Cadco Oven from Chefs for $499 and free shipping. Cadco has all good reviews. I have just resigned myself to cheerfully waiting for my refund. Stay away from this oven.