Most helpful critical review
11 of 12 people found the following review helpful
Seems I May Have Pulled a Lemon
on August 31, 2012
UPDATE: I finally gave up. The blade could not be replaced and was tearing up my clothes, and Amazon could not replace the unit, so it has been submitted for return. Really unfortunate considering I try to purchase from Amazon any chance I get, but instead I found an LG Washer on ApplianceConnection.com that was originally $775 marked down to $600 w/ Free Shipping. Oh well. I hope others have more luck with this than I did (and based on reviews, they seem to). [END UPDATE]
I purchased this washer based on the seven prior reviews, which all praised this unit's performance. I have had the washer for 36 hours now and can hardly express my disappointment. I will preface my two major issues below with the fact that I did indeed contact Amazon and, much to my poor luck, I purchased the last of the units they had in inventory which means I cannot receive a replacement. This is very disappointing as there are no other washers in this price point with anywhere near the quality of reviews that this unit has. So, that leaves me with a lemon of a washer to deal with now since Amazon won't replace it.
1) Arrived with snapped inner blade - The inner steel drum has your typical old-fashioned 'blade' system to clean and turn the clothes. This is what gets your clothes washed. After installing the unit, I opened it up to find the base of one of the three blade snapped off. Not only will it not effectively wash the clothes on one of the three thirds of the unit now, but it has left a sharp shard of plastic where it was cracked off that would rip holes in any clothes I wash. I have covered this shard at this point because, well, I need my clothes washed - even if only at 2/3rds its effectiveness.
2) The unit does not remove water from the clothes on predetermined spin cycle. In the five loads I have washed, each has left all clothes in the load drenched in water - the equivalent of me jumping in a pool fully clothed. The spin cycle does not remove this water in its predesignated speed/length. I cannot tell whether it is the RPMs (or lack thereof) or length of spin that is causing the issue (or combination of the two), but whichever it is, it forces me to run a second spin-only cycle just to drain a little more water out.
I am thoroughly disappointed in this product. I have several Haier appliances around the house and while I will never confuse them with top-of-the-line manufacturers, they always do the job. This unit has been a disaster, one that Amazon cannot rectify for me at this point.