Like many of those who wrote reviews, I also owned previous models of the H.B. Brew Station. They were hard to fill without spilling some water. They wore out after two/three years of constant use with very little upkeep by me. They earned their keep. I bought a H.B. Summit 12 cup last week; and before setting it up, I went to this site to check some reviews for suggestions and help on what I might encounter with the new brewer. (This approach is backwards, I know) Had I read the reviews beforehand, I would never have purchased the product. Comments like very messy, cannot see how much coffee is being dispensed, coffee drips all over, can only use a paper cup, coffee is not hot hard to program............... good grief!!!
Here's what this 71 year old man experienced in his first week with the "POT" I used the old gold mesh filter I used on prior brewer. Makes the same very good cup of coffes as others before it. I plugged it in, yes, a short plug. filled it to 12 cups, found it much easier to fill than prior machine; Set warming time, pushed "ON" It brewed quickly, I pushed my large thick ceramic cup against the fill bar and watched it fill quickly with hot coffee! no spills, no chills. There was no dripping from the spout. Yes, there was some water vapor coming from the top of te brewer, I and my wife are having NO problems with the machine, Really, people!! This, by the way, is my first ever review of a product. I felt it necessary to respond to the bum rap this product was getting. No, I don't work for, or own stock in H.B Co.