Top critical review
240 of 273 people found this helpful
After two failed models, I am giving up
on July 8, 2012
I really wanted to like this coffee maker. We bought it based on the rave reviews, and the fact that we love our Hamilton Beach Toastation, which we've had for many years. It started out really promising: it's very sleek looking and compact, and the programmable coffee making feature was wonderful. A few early minor complaints: the filter basket holder has ridges that make it hard to clean, and the lid to the carafe is permanently attached, so you can't easily wash it in the dishwasher. Also the clock (which I liked) has no battery life, so you have to reset it anytime the coffee maker is unplugged. But really, like I said, these were minor complaints. The major problem was that two months after we bought it, it suddenly just died. No clock, no power, no nothing. I called Hamilton Beach, and they said to cut the electrical cord off and mail it in, which I did, and a replacement arrived a week later. I was happy with their customer service, and hopeful that we had just had a dud unit. Alas, today (about six weeks after the replacement arrived) it stopped working too. This time the water valve seems to be broken, so no water is getting from the reservoir into the coffee grounds. Disappointing...