Customer Reviews

Handbook of Communication Audits for Organisations

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Owen Hargie, Professor of Communication at the University of Ulster and Dennis Tourish, senior lecturer at University of Queensland, Australia, introduce the concept of communication audits in their handbook. This book is useful for employees involved in communications audits or those conducting audits for an organization. Their book examines methodologies for audits including a chapter each on questionnaires, interviews, focus groups, and log-sheets. The handbook provides practical help for auditors including a section on possible survey questions as well as attributes of a world-class communication system. A section of the book includes real-world examples where the authors have conducted similar communication audits to the ones they describe in the introduction. These case studies show how application can be made of the principles discussed in the handbook and include some valuable "lessons learned". This book includes some of the lastest thinking on communication audits in organizations. Only one drawback that may be noticable to an American audience - both authors are native to the "queen's English" and some of the wording may sound very British especially when trying to "translate" for a typical American organization. It's important to keep in mind that some wording may need to be slightly adjusted for the American business reader.

If you need to perform or receive a communication audit, this book is an excellent resource. It provides case studies, sample audit questions and resources to help you plan and execute an audit.

The book focuses on the internal audit process, so it isn't much help for those seeking to do external communication audits. It also is best suited for employee audits, but it can be adapted for use in a non-profit/volunteer setting.

For those businesses wanting to learn more about internal communication issues, this book is right on track. The language is easy and approachable (although be prepared to deal with English word spellings). It is very practical and a book that should be on your shelf if you're doing internal communication audits.

Classic work, overview & introduction to comms audits. Nice visuals & some practical templates. Includes nice case examples (A-Z).