This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.
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From the Publisher
This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.
About the Author
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.
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Most Helpful Customer Reviews
9 of 9 people found the following review helpful:
5.0 out of 5 stars
Everything you need to know!,
By A Customer
This review is from: Handbook of Training Evaluation and Measurement Methods, Third Edition (Improving Human Performance) (Hardcover)
Many books on program evaluation focus on complicated techniques, theories, and processes. Phillips' 'Handbook' presents training evaluation in a practical, useful manner. Each chapter clearly presents the whys and hows of training evaluation. He presents the research fundamentals, but also considers the feasibility of many processes used by researchers--offering options to those of us who need evaluation, but work in the 'real-world'. This is by far the best book on evaluation!
8 of 8 people found the following review helpful:
5.0 out of 5 stars
Best handbook on training evaluation available.,
By A Customer
This review is from: Handbook of Training Evaluation and Measurement Methods, Third Edition (Improving Human Performance) (Hardcover)
The 3rd edition of the Handbook of Training Evaluation and Measurement Methods is the most comprehensive text on the process to evaluate training programs. The book is used in organizations as well as colleges and universities to help practitioners and managers of training evaluation understand the process as well as the importance of evaluating all training programs. If it's worth doing -- it's worth measuring! This book is definitely worth buying!
9 of 25 people found the following review helpful:
3.0 out of 5 stars
Handbook of Training Evaluation and Measurement Methods (Imp,
By A Customer
This review is from: Handbook of Training Evaluation and Measurement Methods, Third Edition (Improving Human Performance) (Hardcover)
I have been for more than 10 years working with clients in the training & education area and it is important to measure the ROI on training. Corporate accounts needs to have tangible ways to compare different training initiatives and this books helps consultants and clients to show results.
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Inside This Book
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First Sentence:
Much has been written about the need for the human resource development function to become more accountable and measure its contribution. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
communicating program results, soft data measurements, soft data items, standard cost data, intangible measures, control group arrangement, net program benefits, telephone repairers, comprehensive evaluation process, business performance measures, annualized values, external facilities, confidence percentage, customer response time Key Phrases - Capitalized Phrases (CAPs): (learn more)
Measurement Methods, Handbook of Training, New York, Discussion Questions, Measuring Return, Sage Publications, Methods Table, San Francisco, Thousand Oaks, Gulf Publishing Company, Jossey-Bass Publishers, American Management Association, San Diego, Development Handbook, Employee Benefits Factor, Building Value, Conference Proceedings, Designing Training Programs, Development Dimensions International, Does Training Make, Escape Corporate America's Basement, Making Training Quantifiable, Performance Improvement Quarterly, Performance Resources Organization, Personnel Journal New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Much has been written about the need for the human resource development function to become more accountable and measure its contribution. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
communicating program results, soft data measurements, soft data items, standard cost data, intangible measures, control group arrangement, net program benefits, telephone repairers, comprehensive evaluation process, business performance measures, annualized values, external facilities, confidence percentage, customer response time Key Phrases - Capitalized Phrases (CAPs): (learn more)
Measurement Methods, Handbook of Training, New York, Discussion Questions, Measuring Return, Sage Publications, Methods Table, San Francisco, Thousand Oaks, Gulf Publishing Company, Jossey-Bass Publishers, American Management Association, San Diego, Development Handbook, Employee Benefits Factor, Building Value, Conference Proceedings, Designing Training Programs, Development Dimensions International, Does Training Make, Escape Corporate America's Basement, Making Training Quantifiable, Performance Improvement Quarterly, Performance Resources Organization, Personnel Journal New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 37
books:
See all 37 books this book cites
98
books
cite this book:
See all 98 books citing this book
- Psychological Testing and Assessment (12th Edition) by Lewis R. Aiken on page 95, and page 108
- The SAGE Handbook of Qualitative Research by Norman K. Denzin on page 108, and page 214
- How to Measure Human Resource Management (3rd Edition) by Jac Fitz-enz on page 33, and page 215
- Return on Investment in Training and Performance Improvement Programs (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on page 185, and page 215
- Forecasting Methods for Management by Spyros G. Makridakis on page 185
See all 37 books this book cites
- The ROI Fieldbook: Strategies for Implementing ROI in HR and Training (Improving Human Performance) by Patricia Phillips on 11 pages
- In Action: Implementing Training Scorecards (In Action Case Study Series) by Lynn Schmidt on 7 pages
- In Action : Measuring Return on Investment, Volume 2 by Jack J. Phillips on 6 pages
- Info-line Guide to Training Evaluation (An info-line collection) by ASTD on 6 pages
- Organizational Needs Assessments: Design, Facilitation, and Analysis by Samuel B. McClelland on 5 pages
See all 98 books citing this book
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