From the Back Cover
Meet the challenges of successful interpersonal skill training
Work, for many, is a frustrating, difficult experiencenot because of the work itself but because of the interpersonal aspects of the job. Bad relationships, mistrust, and poor communications among employees are serious obstacles to peak productivity. The costs can be staggering, draining profits as well as company morale. The trick to running, maintaining and cultivating a successful, productive organization is overcoming these obstacles.
The Handbook of Interpersonal Skills Training shows trainers how to open lines of communication between people who must rely on one another to get work doneand how to keep those lines open long after the training sessions have ended. Based on more than two decades of application and testing, the handbook was designed for use in real-world situations. The information and resources have been continually refined to offer trainers, managers, and team members the best possible tools to overcome the interpersonal challenges of work. Not a treatise on psychological theory and conceptual abstractions, the handbook is a practical, results-driven book.
Sixteen training modules provide everything trainers need to design an effective program on interpersonal skills to supplement leadership training and/or personal development training. The modules instill better communication and improve trust and work relationship by encouraging participants to examine objectively their "habitual" ways of dealing with people. They aim to replace negative habits of communication with positive ones. Each module includes ready-made activities, training designs, lecture notes, and convenient reproducible handouts for training sessions.
The Handbook of Interpersonal Skills Training features dozens of experiential learning activities for building trust and communication in:
- Manager-employee relationships
- Team member relationships
- Relationships between departments
- Managing conflict
- Working with difficult people
The handbook also addresses practical training issues such as managing time and customizing lessons to suit group need and size, dealing with latecomers, learning how to break the ice and encourage participation, applying the lesson to real-life situations, goal setting, and more. This one resource will help trainers increase productivity, morale, and communication in any organization.
About the Author
Bob Wall (Bainbridge Island, Washington) is a training consultant specializing in helping people find ways to work together. He is the author of Working Relationships: The simple truth about getting along with friends and foes at work (1999).