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Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at the site where the product is used
Set up a test plan to assess goals for your product's usability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices — the context for usability testing
Reap the benefits of templates, tables, models, case studies, and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
For more information, please access the author's website at
http://www.usabilityworks.net
Author's blog:
http://usabilitytestinghowto.blogspot.com
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Most Helpful Customer Reviews
10 of 10 people found the following review helpful:
5.0 out of 5 stars
led me to userfly,
By Jeff (mountain view, ca, US) - See all my reviews
This review is from: Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests (Paperback)
This book is absolutely perfect. I received my copy of it last night and stayed most of the night reading through it as I simply couldn't put it down. I've been working as an interaction designer / usability tester for a couple of years and this has overnight become my new favourite reference book. It's easy to read without glossing over essential detail (a criticism I have of many modern usability books). This book is filled with practical advice on how to communicate data, manage integrity and measure the user experience in a business setting.
I followed the recommendations and researched a method to cheaply run user tests and decided on [...]. It allowed me to view videos of my users interacting with my site!!
9 of 9 people found the following review helpful:
5.0 out of 5 stars
Great reference book for usability testing,
By
This review is from: Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests (Paperback)
This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.
It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session). The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing. I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.
5 of 5 people found the following review helpful:
5.0 out of 5 stars
Must-read,
By
This review is from: Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests (Paperback)
For 14 years, Jeff Rubin's Handbook has been one of the most useful resources for anyone interested in doing usability testing.
Now Dana Chisnell has done an outstanding job of bringing it up to date--and much more. From cover to cover, it's full of useful insights about every aspect of testing, based on the cumulative experience of two seasoned---and very smart--practitioners. And it's a pleasure to read. If you do usability testing, or you're interested in learning how it's done, this book is a must-read.
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