Whether it?s software, a cell phone, or a refrigerator, your customer wants?no, expects?your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You?ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product?s usability, and more.
Handbook of Usability Testing
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Book Description
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Editorial Reviews
From the Back Cover
Is your product user-friendly? Take these steps to find out
Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at the site where the product is used
Set up a test plan to assess goals for your product's usability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices — the context for usability testing
Reap the benefits of templates, tables, models, case studies, and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
About the Author
Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
For more information, please access the author's website at
http://www.usabilityworks.net
Author's blog:
http://usabilitytestinghowto.blogspot.com
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Customer Reviews
Most Helpful Customer Reviews
10 of 10 people found the following review helpful
By Stephen Krug
Format:Paperback|Amazon Verified Purchase
For 14 years, Jeff Rubin's Handbook has been one of the most useful resources for anyone interested in doing usability testing.
Now Dana Chisnell has done an outstanding job of bringing it up to date--and much more. From cover to cover, it's full of useful insights about every aspect of testing, based on the cumulative experience of two seasoned---and very smart--practitioners. And it's a pleasure to read.
If you do usability testing, or you're interested in learning how it's done, this book is a must-read.
Now Dana Chisnell has done an outstanding job of bringing it up to date--and much more. From cover to cover, it's full of useful insights about every aspect of testing, based on the cumulative experience of two seasoned---and very smart--practitioners. And it's a pleasure to read.
If you do usability testing, or you're interested in learning how it's done, this book is a must-read.
10 of 10 people found the following review helpful
Format:Paperback
This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.
It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).
The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.
I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.
It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).
The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.
I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.
11 of 12 people found the following review helpful
By Jeff
Format:Paperback
This book is absolutely perfect. I received my copy of it last night and stayed most of the night reading through it as I simply couldn't put it down. I've been working as an interaction designer / usability tester for a couple of years and this has overnight become my new favourite reference book. It's easy to read without glossing over essential detail (a criticism I have of many modern usability books). This book is filled with practical advice on how to communicate data, manage integrity and measure the user experience in a business setting.
I followed the recommendations and researched a method to cheaply run user tests and decided on [...]. It allowed me to view videos of my users interacting with my site!!
I followed the recommendations and researched a method to cheaply run user tests and decided on [...]. It allowed me to view videos of my users interacting with my site!!
Most Recent Customer Reviews
5.0 out of 5 stars
Love this book!
I recently took a usability college class and found this textbook extremely helpful.
The authors make the book easy, and fun to read.
Very informative textbook. Read more
The authors make the book easy, and fun to read.
Very informative textbook. Read more
Published 4 days ago by Daniel Calhoun
3.0 out of 5 stars
Lots of information... Pedantic and extremely dry.
If you want a book that will put you to sleep with long drawn out passages, and dry discussion a meth addict could go to sleep listening to... This book is for you. Read more
Published 6 months ago by RubixCube
5.0 out of 5 stars
Information Student's Must Have Textbook
I love this book because it highlights the things things that may seem obvious but UX testers might be quick to forget in practice. Read more
Published on January 31, 2011 by Mallory Jane
5.0 out of 5 stars
Handbook of usability testing
A very good review of testing for the web. It is one of the three or four title worth reading on this subject
Published on October 12, 2009 by David Mizener
5.0 out of 5 stars
Very practical, very thorough
Years ago, I taught myself how to do usability testing out of the first edition of this book.
It's now been thoroughly updated to reflect today's best practices. Read more
It's now been thoroughly updated to reflect today's best practices. Read more
Published on June 19, 2009 by C. Jarrett
5.0 out of 5 stars
The best resource out there
Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds. You can't get a better resources for Usability testing.
Published on February 26, 2009 by Zach Lym
5.0 out of 5 stars
Excellent Resource
Excellent reference for beginners and seasoned professionals alike. Would consider the book a staple in the library for anyone in practice.
Published on August 19, 2008 by V. Matyi
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