Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at the site where the product is used
Set up a test plan to assess goals for your product's usability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices — the context for usability testing
Reap the benefits of templates, tables, models, case studies, and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
For more information, please access the author's website at
If you want a book that will put you to sleep with long drawn out passages, and dry discussion a meth addict could go to sleep listening to... This book is for you. Read morePublished on November 2, 2012 by RubixCube
I love this book because it highlights the things things that may seem obvious but UX testers might be quick to forget in practice. Read morePublished on January 31, 2011 by Mallory Jane
A very good review of testing for the web. It is one of the three or four title worth reading on this subjectPublished on October 12, 2009 by David Mizener