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A Return Is Not A Possibility
on December 31, 2008
They do not honor their 100% satisfaction guarantee or their money back after 30 days. I bought pants for Christmas and bought them just before so my receiver could try them on. Most wait until after Christmas which most companies make a time allowance for. Not this one. The pants did not fit so I returned one out of two. It was refused after I spent the money to ship it because it was more than 20 days. They wrote in 20 not 30 as their guarantee clearly states. I called and got an answering machine and was very polite giving phone number and e-mail address but be wary! Their policy states that if they feel any communication to them is not polite they have the right not to deal w/ you ever again. Convenient, eh? Do Not Buy From Them! They have yet to even reply to my complaint.