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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Paperback – March 1, 2004


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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference + Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top + Straight A Leadership: Alignment Action Accountability
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Product Details

  • Paperback: 280 pages
  • Publisher: Fire Starter Publishing; 1 edition (March 1, 2004)
  • Language: English
  • ISBN-10: 0974998605
  • ISBN-13: 978-0974998602
  • Product Dimensions: 8.9 x 6 x 0.8 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (58 customer reviews)
  • Amazon Best Sellers Rank: #6,324 in Books (See Top 100 in Books)

Editorial Reviews

Review

...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL

I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN

I think the book offers a valuble ongoing learning experience... --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC

About the Author

Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations

More About the Author

For the first decade of his professional life, Quint was a teacher, specializing in Special Education, developing programs to hardwire key behaviors and techniques and earning his Masters in Education. From there he moved into the health care arena, working his way up the ladder and overcoming professional and personal hurdles. While Quint was COO at Holy Cross Hospital in Chicago, his initiatives in patient care led to their winning Hospitals Magazine's Great Comeback award. In 1996, he became president of Baptist Hospital Inc., leading that organization to the top 1% of hospitals nationwide in patient and employee satisfaction.
Quint is currently CEO of Studer Group, an outcomes company that implements evidence-based leadership systems that help clients attain and sustain outstanding results. Its clients'more than 500 hospitals and organizations'serve as a 'national learning lab' from which best practices are harvested. These are tested in other organizations, refined, and shared with all organizations through peer-reviewed journal articles, Studer Group publications, and products designed to accelerate change.

Quint has won numerous awards for his accomplishments over the years and has the distinction of being the first and only healthcare professional to win the March 1999, Inc. Magazine's Master of Business award. He was named one of the 'Top 100 Most Powerful People in Healthcare' by Modern Healthcare magazine for his work on institutional healthcare improvement.

He is a nationally recognized speaker and a published author. His first book, Hardwiring Excellence, was an instant hit with health care organizations. Currently, nearly 300,000 copies are in use nationwide. His new book, Results That Last was published by John Wiley & Sons in Fall 2007. Written for a general business audience, the book teaches corporations in every industry how to develop standardized leadership practices that ensure success will last longer than individual leaders.

Customer Reviews

Very easy to read.
Cheryl A. Balisciano
I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments.
hospitaltony
This is one of the best "how to" books on management I have read in years.
markfav

Most Helpful Customer Reviews

20 of 22 people found the following review helpful By hospitaltony on April 7, 2005
Format: Paperback
Learn from one of the best in Quint Studer.

He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.

In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.
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6 of 6 people found the following review helpful By D. D. Booth on February 9, 2014
Format: Paperback Verified Purchase
I heard this book mentioned in a podcast as the speakers favorite book. I purchased and read the book and did find many good principles and take aways. I did not realize that this book was written specifically for the Healthcare Profession. I have looked at the "Hardwiring" of the 9 principles presented and they would just not work in my field.
If you are in a hospital or related field this would probably be a 5 star book. I've gleaned some good information and will consider it a good book for my purposes.
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9 of 11 people found the following review helpful By A Customer on June 7, 2004
Format: Paperback
Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.
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7 of 10 people found the following review helpful By Ask Doctor Lean on January 8, 2006
Format: Paperback Verified Purchase
I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Quint Studer's book as I began a project to implement lean systems in several hospitals. "Hardwiring Excellence" will always rank as one of my favorite books on leadership. I especially enjoyed Studer's personal story and recognition of himself as "the problem" and his transformation as an effective leader and organizational catalyst.
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5 of 7 people found the following review helpful By A Customer on June 3, 2004
Format: Paperback
Quint Studer has been making a difference in healthcare for years. His nine principles have been proven successful many times over in organizations large and small throughout the nation. Hardwiring Excellence is a primer of how the nine principles can help an organization achieve excellence. It is a step by step guide that provides an entertaining combination of wonderful stories and practical information that works. You will read and re-read this book many times over, and it will take you on a journey to achieve excellence that you never thought possible.
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1 of 1 people found the following review helpful By David on September 25, 2011
Format: Paperback Verified Purchase
While I expected a typical business consultant's latest spin on well worn tactics and concepts, I found myself being moved to tears by Quint Studer's anecdote's chronicalling his journey in healthcare management.

Many of the ideas are specific developments of common sense or well known management techniques, but when woven together seem to form a solid and refreshing basis for building or rebuilding an organization.

I come away from the book moved and inspired!

Well done Mr. Studer!
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5 of 7 people found the following review helpful By A Customer on June 6, 2004
Format: Paperback
You simply must read this book. This clearly demonstrates how to take complex situations and make them easy to understand by connecting to purpose, worthwhile work and making a difference. I now remember why I got into healthcare in the FIRST place. I am a better leader because of these Principles.
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3 of 4 people found the following review helpful By A Customer on June 5, 2004
Format: Paperback
While applicable to most environments, Hardwiring Excellence gives specific tips for healthcare providers on creating a culture of operational excellence. If each reader implements three recommendations from the book, they will improve their chances of retaining their excellent employees.
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