Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference [Paperback]

Quint Studer (Author)

Book Description

Publication Date: March 1, 2004

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."

Editorial Reviews

Review

...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL

I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN

I think the book offers a valuble ongoing learning experience... --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC

About the Author

Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations

Product Details

• Paperback: 280 pages
• Publisher: Fire Starter Publishing; 1 edition (March 1, 2004)
• Language: English
• ISBN-10: 0974998605
• ISBN-13: 978-0974998602
• Product Dimensions: 8.9 x 6 x 0.8 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.9 out of 5 stars  See all reviews (37 customer reviews)
• Amazon Best Sellers Rank: #4,967 in Books (See Top 100 in Books)
  • #11 in Books > Business & Investing > Management & Leadership > Management Science
  • #30 in Books > Medical Books > Administration & Medicine Economics
  • #79 in Books > Business & Investing > Management & Leadership > Leadership

More About the Author

For the first decade of his professional life, Quint was a teacher, specializing in Special Education, developing programs to hardwire key behaviors and techniques and earning his Masters in Education. From there he moved into the health care arena, working his way up the ladder and overcoming professional and personal hurdles. While Quint was COO at Holy Cross Hospital in Chicago, his initiatives in patient care led to their winning Hospitals Magazine's Great Comeback award. In 1996, he became president of Baptist Hospital Inc., leading that organization to the top 1% of hospitals nationwide in patient and employee satisfaction.
Quint is currently CEO of Studer Group, an outcomes company that implements evidence-based leadership systems that help clients attain and sustain outstanding results. Its clients'more than 500 hospitals and organizations'serve as a 'national learning lab' from which best practices are harvested. These are tested in other organizations, refined, and shared with all organizations through peer-reviewed journal articles, Studer Group publications, and products designed to accelerate change.

Quint has won numerous awards for his accomplishments over the years and has the distinction of being the first and only healthcare professional to win the March 1999, Inc. Magazine's Master of Business award. He was named one of the 'Top 100 Most Powerful People in Healthcare' by Modern Healthcare magazine for his work on institutional healthcare improvement.

He is a nationally recognized speaker and a published author. His first book, Hardwiring Excellence, was an instant hit with health care organizations. Currently, nearly 300,000 copies are in use nationwide. His new book, Results That Last was published by John Wiley & Sons in Fall 2007. Written for a general business audience, the book teaches corporations in every industry how to develop standardized leadership practices that ensure success will last longer than individual leaders.

Customer Reviews

Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

5.0 out of 5 stars Quint gets it, April 7, 2005

By 

hospitaltony "www.hospitalimpact.org" (Chicago, IL United States) - See all my reviews

This review is from: Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Paperback)

Learn from one of the best in Quint Studer.

He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.

In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.

4 of 5 people found the following review helpful:

5.0 out of 5 stars A "How-To" for Excellence, June 7, 2004

By A Customer

This review is from: Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Paperback)

Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.

3 of 4 people found the following review helpful:

5.0 out of 5 stars The definitive textbook on excellence, June 3, 2004

By A Customer

This review is from: Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Paperback)

Quint Studer has been making a difference in healthcare for years. His nine principles have been proven successful many times over in organizations large and small throughout the nation. Hardwiring Excellence is a primer of how the nine principles can help an organization achieve excellence. It is a step by step guide that provides an entertaining combination of wonderful stories and practical information that works. You will read and re-read this book many times over, and it will take you on a journey to achieve excellence that you never thought possible.