Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Paperback)

~ (Author) "While I may have ended up as a hospital president in 1996, my journey into health care was a little bit unusual..." (more)
Key Phrases: fire starter, employee forums, employee thank you notes, Five Pillars, Bright Ideas, Holy Cross (more...)

Editorial Reviews

Review

...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL

I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN

I think the book offers a valuble ongoing learning experience... -- Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC

Product Description

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer Group’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It’s about courageous leadership."

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Product Details

• Paperback: 280 pages
• Publisher: Fire Starter Publishing; 1 edition (March 2004)
• Language: English
• ISBN-10: 0974998605
• ISBN-13: 978-0974998602
• Product Dimensions: 8.9 x 5.9 x 0.7 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.9 out of 5 stars  See all reviews (33 customer reviews)
• Amazon.com Sales Rank: #8,352 in Books (See Bestsellers in Books)

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  #11 in	Books > Business & Investing > Management & Leadership > Management Science
  #18 in	Books > Science > Medicine > Administration & Policy > Public Health
  #31 in	Books > Professional & Technical > Medical > Administration & Medicine Economics

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

4.0 out of 5 stars Also Not Just for Hospitals!, January 8, 2006

By	Thomas Bucci (Cleveland, Ohio) - See all my reviews (REAL NAME)

Amazon Verified Purchase

I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Quint Studer's book as I began a project to implement lean systems in several hospitals. "Hardwiring Excellence" will always rank as one of my favorite books on leadership. I especially enjoyed Studer's personal story and recognition of himself as "the problem" and his transformation as an effective leader and organizational catalyst.

4 of 4 people found the following review helpful:

5.0 out of 5 stars A "How-To" for Excellence, June 7, 2004

By A Customer

Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.

4 of 4 people found the following review helpful:

5.0 out of 5 stars Life Changing! If you are a burned out healthcare leader..., June 6, 2004

By A Customer

You simply must read this book. This clearly demonstrates how to take complex situations and make them easy to understand by connecting to purpose, worthwhile work and making a difference. I now remember why I got into healthcare in the FIRST place. I am a better leader because of these Principles.