Top critical review
27 people found this helpful
Performance marginal, customer service non-existent.
on November 24, 2001
I purchased this recorder primarily to convert several hundred record albums to a format I could listen to more easily. I found that it was easiest to record an album first onto a CD-RW, use computer software to break it into individual tracks, then re-use the CD-RW.
After recording about 50 CD-RW's in the first month the unit developed intermittent problems, sometimes not detecting any type of CD placed in the machine, sometimes appearing to record but unable to read the disc later, sometimes giving a disc error message at random times. Since Harman Kardon's warranty service instructions say that you have to bring it to a registered facility, which are all hi-fi audio retailers, I called some in my area. Their responses indicated they might get around to looking at it in 3 to 6 weeks, and, by the way "where did you buy it?" (implying that internet buyers could expect poor service.) Because the problem was intermittent, it was likely that they would look at it in 6 weeks and not find a problem, and I would get the thing back in the same condition. So I struggled on, and found that CD-R's still worked most of the time, but CD-RW's became completely non-functional. Because of the lack of a national service center for Harman Kardon, I definitely would not buy their equipment again, regardless of features. I would lean toward another manufacturer with a national service center, which would be more interested in keeping me happy, even if they have to replace an intermittent machine.
As far as features go, the CDR-30 is acceptable for my purposes. But it's controls are not user-friendly (even for an engineer like me), and a lengthy reading of the manual is required to try anything new. Some of the instructions in the manual are erroneous and misleading. The CDR-30 is pretty good for copying music CD's onto CD-R's, as it will dub at 4 times speed.
All in all, I would look to another manufacturer if I were buying a CD recorder. I couldn't recommend this machine.