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Harvard Business Review on Communicating Effectively Paperback – April 12, 2011


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Product Details

  • Series: Harvard Business Review
  • Paperback: 256 pages
  • Publisher: Harvard Business Review Press; 2 edition (April 12, 2011)
  • Language: English
  • ISBN-10: 1422162516
  • ISBN-13: 978-1422162514
  • Product Dimensions: 8.2 x 5.4 x 0.7 inches
  • Shipping Weight: 8 ounces
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #288,284 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

If you need the best practices and ideas for the business challenges you face--but don't have time to find them--Harvard Business Review paperbacks are for you. Each book is a collection of HBR's inspiring and useful perspectives on a specific topic, all in one place.

Customer Reviews

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Most Helpful Customer Reviews

Format: Paperback
Those who aspire to master several different high-impact communication styles will find the material in this HBR book invaluable. It is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review. Authors of the ten articles focus on one or more components of a process by which to pitch a brilliant idea successfully, connect with any audience, establish and then sustain credibility, inspire others to "see" and embrace your vision, adapt to any audience's decision-making style, frame goals around shared interests, build consensus and obtain concessions, and neutralize stressful conversations.

Having read all of the articles when they were published individually, I can personally attest to the brilliance of their authors' (or co-authors') insights and the eloquence with which they are expressed. Two substantial value-added benefits should also be noted: If all of the articles were purchased separately as reprints, the total cost would be at least $60-75; they are now conveniently bound in a single volume for a fraction of that cost.

I now provide two brief excerpts that are representative of the high quality of all ten articles:

In "Change the Way You Persuade," Gary A. Williams and Robert B. Miller identify and discuss five styles of decision making (based on their interviews) and explain the best ways to influence each. They are:

1. Charismatics (25% of those interviewed) are easily enthralled by new ideas. They can absorb large amounts of information rapidly, and they tend to process the world visually.

2. Thinkers (11%) are the most difficult decision makers to understand and consequently the toughest to persuade.

3.
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4 of 4 people found the following review helpful By Saurav B. Prasad on June 17, 2012
Format: Paperback
I found two chapters of this book helpful: "The Necessary Art of Persuasion" and "The Five Messages Leaders Must Manage." These chapters offered some key takeaways that will be helpful for new managers. For example, in persuasion, the authors talk about "shared benefits." This is useful to remember when you are managing a team. In the messages chapter, the authors mention the importance of a team leader asking questions, instead of providing answers to the team. Overall, it's a good book to develop inter-personal skills.
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1 of 1 people found the following review helpful By James F. Mcenanly on April 14, 2013
Format: Kindle Edition Verified Purchase
I would recommend this book for anyone whose job includes communication with either customers or fellow employees, which is anyone with a job. Whether you speak with dozens of people a day, or just follow occasional directives, proper communication will make your job easier.
The articles in this anthology are brief, but full of useful information. They are useful at any static your career.
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2 of 3 people found the following review helpful By DLSC on October 21, 2012
Format: Kindle Edition Verified Purchase
The HBR compilations are excellent quick reference guides for presentations. I keep them at my desk to use in PowerPoint Presenations (as supplemental information) or for quick motivational alerts to staff. These guides give you useful information in one handy book.
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