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Most Helpful Customer Reviews
5 of 5 people found the following review helpful:
4.0 out of 5 stars
Worth the $, Great customer service,
By
Amazon Verified Purchase(What's this?)
This review is from: Hatteras L-ARCBR Tri-Beam Steel Arc Hammock Stand, Brown (Lawn & Patio)
The previous reviews were so polarized in relation to this item, that I definitely hesitated ordering. With this review, I hope to give a fair take on the item addressing other reviewers concerns, as well as factors that I would have like to have known in relation to placing the order.
First, I would have given the item itself 5 stars; however, I deducted a star based on my comments under the Packaging section below. Shipment fulfillment: We ordered this item shortly after Father's Day and it arrived in July. We were notified immediately upon placing the order that the item would not ship until July. (I am guessing perhaps they were out of stock given the recent holiday.) If you are ordering for a special occasion, you might consider placing your ordering sooner than later. Overall, I was not disappointed with fulfillment because I was notified immediately that it would be a while before it shipped. Packaging: The company does need to seriously consider how they ship this item and I have left separate packaging feedback. Currently the item ships in one large box that was pretty much destroyed by the time it reached our doorstep. As a result of this fact, all of the assembly hardware was missing. I wrote an email via the manufacturer's website and received reply within the same business day and all of the parts arrived via FedEx that same week. Great customer service; however, shipping the item in two boxes, with ALL of the assembly hardware shipping in its own box would be my advice. While there were many holes in the shipping box, none of the contents (outside of the assembly hardware) were missing or damaged. Disappointed in packaging. Faith restored by the manufacturer's awesome customer service and responsiveness. Paint finish: Our stand arrived exactly as described with an even finish of a dark brown "outdoor furniture type" paint. In addition, to protect the finish, each of the pieces was carefully bubble wrapped. Happy with quality of paint finish and certain it will stand up to the harsh elements of 100+ temperatures. Assembly: Two people will make stand assembly much easier. My husband began by himself and put together the major components in about 15 minutes, but when it was time to attach the two leg segments together, I helped to brace the piece so he could align and insert the beam pins into their properly sized holes. The bolts are a tight fit, but we didn't have a problem and all holes were properly aligned for fairly easy assembly that took a total of 30 minutes. Overall: I would order this stand again. I feel it's a fair value for the money and the design is much more appealing to the eye than other metal hammock stands. I do hope the manufacturer reconsiders shipping the hardware separately in its own box; however, if your hammock arrives without hardware, I recommend sending an email via the manufacturer's website and in my experience, I heard back the same day and received the parts via FedEx the same week. We did not find any fault with the quality of the item and I'm certain we will get many, many, many years of use out of it.
6 of 8 people found the following review helpful:
3.0 out of 5 stars
Difficult to assemble,
By
Amazon Verified Purchase(What's this?)
This review is from: Hatteras L-ARCBR Tri-Beam Steel Arc Hammock Stand, Brown (Lawn & Patio)
It looks great but you will need at least two people to assemble this stand, one of whom must be quite strong. The metal is very heavy and the bolts difficult to get into the holes. Also the holes on one side are too close to the center so a socket wrench can not be used on two of the four bolts. You must have a wrench to assemble this stand. Another negative: it came with the S-hooks but no chain which meant we had to go to a hardware store to purchase 2 short chains.
4 of 6 people found the following review helpful:
5.0 out of 5 stars
Great Stand, bad Box,
By
This review is from: Hatteras L-ARCBR Tri-Beam Steel Arc Hammock Stand, Brown (Lawn & Patio)
My Hammock stand arrived in less than a week from Texas to Hawaii. It look great sitting in the yard overlooking the ocean. The box arrived in pretty bad shape and I have my worries, but after unpacking it nothing was damaged. Highly recomend this hammock stand, it looks great and is well constructed. It only took about and hour from taking it out of the box until I was taking a nice afternoon nap in it.
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