Top critical review
142 people found this helpful
hauppauge customer service is non existent
on January 23, 2009
After I received this tuner and it failed to install with the supplied software I contacted Hauppauge Customer Support. They advised me the supplied software was out of date and directed me to there site. After downloading the software, and getting the tuner partially working the remote did not function. I contacted them, and they diagnosed it and said they would be happy to replace it. A month and half later, they still had not replaced it, and the tuner had problems changing channels slowly, freezing, and just going blank. After repeated calls to Hauppauge, they assured me they would send a new remote. Finally I called support again and asked if it was possible to just exchange this unit for something that would work. They said they would be happy to for $128.00. The tech did state that they had troubles with this unit.
I am very disappointed with this product and my experience. If you purchase one of there tuners, be advised there customer support is very non-supportive.