7 of 7 people found the following review helpful:
4.0 out of 5 stars
my unit worked, but required patience and a bit of know-how, January 15, 2007
This review is from: Hawking Technology HWPS1UG Wireless-G USB Print Server (Personal Computers)
I found the setup for this print server to be very finicky. However, if your unit is functional and your printer is compatible, the product does indeed do what it's designed to do.
These add-on IP products are really ill-suited for the consumer retail space, as there are too many variables to ensure plug and play, trouble-free installation. If you don't know how to make changes to your router's LAN gateway and DHCP settings (among other things), stay away from this or any add-on print server. Save yourself a massive headache and hours of frustration and buy a router with a built-in print server (and just live with the inconvenience of situating the printer near the router).
If you're still reading and know what you're doing, here's a handful of tips (assuming you've made the necessary gateway and DHCP changes to your router first):
1) Make sure that your router's SSID is being broadcast during the print server installation. During the setup's site survey, the print server seems to think that a non-broadcast SSID is the same as a blank SSID; and when it looks for your router for the first time post-setup, it will be expecting to find a blank SSID (even though you might have entered in manually the SSID). Strangely, however, it seems that you can disable the broadcasting of the router's SSID after installation, because now the print server seems to be looking for a router with a hidden SSID.
2) If you've done #1, and you still can't see your router during the setup utility site survey, ignore the site survey result and just manually enter the SSID and channel number into the utility. Even though my router didn't show up in the site survey results, the print server worked after I input the info manually.
3) If you just can't seem to get the setup utility to work, try getting into the print server via your web browser and use IPP to install the printer as a networked IP printer.
4) If possible, keep the printer/server combo well within range of your wireless router. This thing HATES interference or a weak signal, and seems get thrown offline easily under poor wireless conditions.
5) If your wireless setup just won't work, the print server makes a perfectly fine, if expensive, wired print server.
6) Ditto to the other negative comments on the poor documentation, but here's an added frustration: Hawking's support page for this product does not include a download for the Installation Guide or the User's Manual, SO DON'T LOSE THESE ITEMS. Even though the documentation isn't great, it does include vital info on the defaults settings. When your print server requires the inevitable hard reset, and you neither kept the manuals nor wrote down your setup info, you will cry like a baby.
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
Very Poor - Stay Away (buy a better named Print Server), March 4, 2006
This review is from: Hawking Technology HWPS1UG Wireless-G USB Print Server (Personal Computers)
They advertise it as "Carefree" wireless. HA! I'd stay away from this product. I am pretty good with networks and I can't get it to work. The software installation program doesn't find your network then I work around that problem and the print server can't even find my HP7760! Which is PLUGGED right into it.
Try to call Tech support right? Well first attempt and I was on hold waiting for over an hour and gave up. Second time -- Called the number selected the "24 hour" tech support option and it sends me to an extension which kindly tells me "sorry this extension is no longer in use" and then refers me back to the original number I dialed.
So far I have a non-working product and a lot of wasted time.
Oh by the way the average CNET user rating on this thing is 2.4/10 so I'm not the only one. Good Luck!
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
A waste of time, like everyone says, October 30, 2006
This review is from: Hawking Technology HWPS1UG Wireless-G USB Print Server (Personal Computers)
I foolsihly let the Fry's guy sell this to me; I wanted a Mac and PC compatible print server. After I got it home I read that it doesn't support Rendezvous printing and on Mac OS it only supports Postscript printers. When it wouldn't recognize my Canon i9900 (not a multifunction, just a regular inkjet printer) I played silly games upgrading firmware and reviewing their inadequate and inaccurate Web site and documentation. I was eventually forced to call the 24-hour support line where I was told that my printer is not compatible, and that it really needs a postscript printer, and that if I wanted a list of compatible printers I could email someone. I asked why it was not listed on the Web site and he said "the list changes too often and it would be out of date." This silly statement aside, I really take issue with their presentation of this product as "carefree", working with "most printers", and in the System Requirements simply stating "USB Printer". I should also mention that during the 17 minutes that I was on hold (3:30AM PST!) I tried to get the rest of the system working. I'm very experienced with routers and wireless and the setup utility failed to set up the wireless correctly; I was never quite able to get that part working even setting it up manually before I was forced to give up on this product. I tried its Web sever, its wizards and its configuration utility, none of which ever seemed to be in sync with one another. What an awful experience.
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