Customer Reviews

Healing Back Pain: The Mindbody Prescription Video [VHS]

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This video was made in the 80's and it shows. The format is a lecture by Sarno with questions from a small group of people watching. Okay, the video quality is what you would expect for its time period. But what is comical is the stilted way in which the attendees ask questions - that were clearly written down ahead of time. So that aspect of it feels very staged.

But still - to hear Sarno explain it in a lecture form was helpful for me, and I am very grateful for his work. I have recently begun a more updated and comprehensive program by Dr. Schubiner, which is fantastic. Go to unlearnyourpain.com/ to signup. Additionally, there are links on the site of free lectures (on other sites) given by Schubiner.

So you can watch this Sarno video. And there others available now that are more current that I recommend.

Cheers
Bill

This is an excellent book which helped me immensely with my various TMS related issues. After reading the book, I decided that maybe I should purchase the lectures from Dr. Sarno that are available on video. I put through my order on line at [..] as advertised at the back of the book. About 30 minutes later, I found a more personalized, updated and thorough program from another doctor who models his practice after Dr. Sarno, and decided to go with his (more expensive, but more interactive) program instead. So I sent through a request for cancellation as well as calling to cancel the order. This was 40 minutes after placing the order. I received no response. A few hours later, I called again to confirm my order would be canceled, and was forced to speak to a VERY rude man named Ken, who verified my order was canceled, and who then sent me the following email (I am posting it word for word):

I got your voice mail, however your phone number on the message was cut off.
Otherwise we would call you.

You credit card processed instantly when you placed your order and the shipment
was picked, packed and make ready to ship FedEx today within 15 minutes.

I scrambled to get the shipping people on the phone to stop the package from going out,
(They are in Chicago, I'm in New York), and they caught your package before it left in an
afternoon pick-up.

I will refund your credit card for the full amount even though we have to pay credit card
processing fees for both the initial charge and it charge back.

Please don't do this again!


Ken Malloy
HBP Customer Service


Wow! I hope Dr. Sarno knows how rude his customer service people are. The DVD costs $96 with shipping, and if I want to cancel it for something better, I have every right, especially as no order/return/cancellation conditions are listed at the time of the sale.

Unbelievable!