The Healing Manager: How to Build Quality Relationships and Productive Cultures at Work [Hardcover]

William Lundin PhD (Author), Kathleen Lundin (Contributor)

Book Description

ISBN-10: 1881052133 | ISBN-13: 978-1881052135 | Publication Date: January 1, 1993 | Edition: 1

This book aims to fill the gap between Total Quality Management theory and practice by tackling the real issues relationships and emotions in the workplace. Here is a ground breaking - and long overdue - examination of the importance of emotions at work and how they affect a company's productivity. This is the ignored factor, say the authors, that explains why so many quality management programmes fail to produce results. This book describes the efforts of "the healing manager", the leader - whether CEO, first-line supervisor, or hourly employee - who helps others grow emotionally and intellectually, and who cultivates trusting relationships on the job. While caring about an employee's emotional well-being may not be part of a manager's job description, The Healing Manager demonstrates how it is the real secret to creating quality products and services. In companies where managers try to get things done through yelling, anger, and manipulation, employees carry around their hurt for years, but when managers learn to manage through concern, trust, and caring, the results show up on the bottom line in more productivity and better quality. To help managers implement their far-reaching prescriptions for a healthy workplace, the authors provide separate chapters and exercises on the basic emotional issues managers face: mastering anger, expressing affection, developing trust, helping people grow, resolving conflict, and reinforcing new values.

Editorial Reviews

From Publishers Weekly

This husband-and-wife team develop the provocative thesis that the first, necessary step toward increasing worker productivity and quality must be to address pain, resentment, suspicion and distrust among employees. The response of the authors (business partners in a Wisconsin-based consulting firm) is "Total Quality Relationships" (TQR), a strategy designed to instill human values in the workplace, to create a healing manager "who helps others grow emotionally and intellectually" and to "convince leaders who are imbued with a belief in success through cost-cutting and people-cutting to embrace more enlightened values." The Lundins provide the reader with clear procedures for implementing TQR, and for handling anger and conflict in the workplace. Their approach, while intriguing, relies on a tremendous amount of employer-employee cooperation and faith, which one might assume are in short supply in the companies that most need TQR.
Copyright 1993 Reed Business Information, Inc.

Review

Scores of authors have announced that the true source of high-quality productivity is a satisfied, happy employee. But no one has addressed the how-to's, until the Lundins. -- Booklist

Product Details

• Hardcover: 248 pages
• Publisher: Berrett-Koehler Publishers; 1 edition (January 1, 1993)
• Language: English
• ISBN-10: 1881052133
• ISBN-13: 978-1881052135
• Product Dimensions: 9.6 x 6.4 x 0.9 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #2,444,743 in Books (See Top 100 in Books)

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