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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations
 
 
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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations [Hardcover]

David M. Noer (Author)
4.7 out of 5 stars  See all reviews (3 customer reviews)

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Book Description

August 31, 2009

From the founder of "layoff survivor sickness" an updated edition of a book for today's downsized workforce

Thoroughly revised and updated, David Noer's classic book about downsized organizations has never been more relevant. Reports of the most recent layoffs are making the front pages of our newspapers with frightening regularity. And massive downsizing continues to reshape the face of American business. But what about those who remain behind? Healing the Wounds provides an antidote to the widespread malaise on the American business scene left in the wake of workforce reductions. Drawing on case studies and original research, David M. Noer-an expert frequently quoted in major media such as The Wall Street Journal and Fortune on the topic of layoffs and layoff survivor sickness-provides executives, human resource professionals, managers, and consultants with an original model and clear guidelines for revitalizing downsized organizations and the employees left behind.

  • Offers thoroughly revised edition of a book about layoffs and those who are left behind
  • Filled with relevant case studies and recent research
  • Written by David Noer an acclaimed expert on the topic
  • Gives employers much-needed guidance for revitalizing downsized companies

Frequently Bought Together

Customers buy this book with Charging Back Up the Hill: Workplace Recovery After Mergers, Acquisitions and Downsizings (Jossey-Bass Business & Management) $27.94

Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations + Charging Back Up the Hill: Workplace Recovery After Mergers, Acquisitions and Downsizings (Jossey-Bass Business & Management)
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Editorial Reviews

From Publishers Weekly

Recently, as Noer notes, organizations from public to private to nonprofit have "embarked on a frenzy of layoffs." In this outstanding study, a major contribution to business literature, the author maintains that these layoffs have eroded the trust between employees and employers and have created a new managerial paradigm: "Organizations that once saw people as assets to be nurtured and developed began to view those same people as costs to be cut." Noer ( Jobkeeping ) cogently addresses the violation of the old employment covenant of secure, paternalistic rules. Further, he notes, while those who are dismissed are usually offered counseling services, those who remain are left to cope with their anxiety and distress and the dismantled corporation, a process Noer terms "layoff survivor sickness." He also suggests how companies should downsize, stressing the importance of compassion, communication and the acknowledgment of codependency, in which employees derive their self-worth from their role in the organization.
Copyright 1993 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

From Library Journal

Many books have emphasized self-help for the layoff victims of organizational downsizing but do not talk about the feelings of those who were lucky to keep their jobs. Noer, the vice president of a leadership center, takes a new approach to addressing the needs of both the survivors and the organizations. He suggests that while it is good that organizations provide services for the victims, the layoff process should include help for the survivors, who are often expected to increase productivity without any transition. The book is arranged around examples of the old employee-employment contract, survivors' testimonials, and how companies and individuals can change their working relationships for the new employment order. Noer uses a mix of modern psychology and organizational theory, but the ideas appear fresh and are packaged well. Recommended for all business collections.
- Rebecca A. Smith, Harvard Business Sch. Lib.
Copyright 1993 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Hardcover: 272 pages
  • Publisher: Jossey-Bass; 2 edition (August 31, 2009)
  • Language: English
  • ISBN-10: 0470500158
  • ISBN-13: 978-0470500156
  • Product Dimensions: 9.1 x 6.3 x 0.9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #346,151 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

17 of 19 people found the following review helpful:
5.0 out of 5 stars Identifies and addresses the social/cultural impact of RIFs, April 12, 1999
By A Customer
TO SUMMARIZE CHAPTERS 1 - 6

Why all these negative impacts from lay-offs? Simple, no one took any steps to prepare the personnel for the changes of work and values. The managers who initiated the lay-offs are still stuck in denial themselves - their method of denial is sometimes "When the going gets tough, the tough get mean!" Denial is the main reason that the problems go untreated. Symptoms of denial are Gallows humor, death paradigms or figures of speech, "We have to be strong", "We are only doing what is necessary", "Chainsaw AL", etc.. - anything except a direct reference or description of what is being done. No one should be laughing at actions taken or at the resulting pain.

Basic economic and social changes have resulted in a paradigm shift for the employer - employee relationship. The changes are summarized as:

(OLD PARADIGM) vs *NEW PARADIGM* = (People as assets to be developed) vs * as costs to be reduced* & (Nurturing) vs *Violent* & (Develop) vs *Take out* & (Help) vs *Shoot* & (Grow) vs *Terminate* & (Long term) vs *Short term* & (a carrrer) vs *a job* & (make an employee) vs *buy an employee* & (Synergistic) vs *Reductionist* & (build up) vs *make smaller* & (develop) vs *cut*

[My own comment - It is interesting to note that corporations developed a system of codependency in order to reduce costs and to maintain valuable employees. This has resulted, over a long period of time, in too many employees. We are experiencing a violent "weeding of the garden". This situation may turn around shortly due to the increasing decline in available employees (zero unemployment). The last time society underwent such an upheaval was in Pre WWII Germany. The German economy exploded, but the resulting unmanaged social pressures caused a World War.]

CURES AND FIXES BEGIN WITH CHAPTER 7 Level One: Manage the Layoff Process (Chapter 7) Practice "Clean Kills" / Redundant Communication is Essential / "Managers should think of how they would behave when they are the authority figure at a funeral or during a time of crisis, confusion, or emotional tension in a small group or family" / Avoid Control Traps (Managing Communication (limiting information)) & (Managing Emotion (find a way to release emotions is best)) & (Managing an Unproductive Image (don't fake it)) / Lead from the Heart and Follow with the Head / Tell the truth and never say never / Avoid Denial Traps (deal with the problem directly) / Insure that you use Fairness, Equity, Participation, Caretaking, and Prior Notification (the more the better).

Level Two: Facilitate the Necessary Grieving (Chapter 8) Read all of chapter 8 - This chapter is loaded with information. Help the organization through the process of Denial, Anger, Bargaining, Depression, and Acceptance. Outsiders are often necessary to facilitate this process as all of the insiders are too involved.

Level Three: Break the Codependency Chain and Empower People (Chapter 9) We will all have to take on the characteristics of Davy Crocket. He lived in a wild environment and depended on his own skills and resources. This resulted in a greater sense of freedom and higher self esteem. Change your mindset from Codependency to Independence

"A primary symptom of codependency is that the codependent's sense of value and identity is based on pleasing, and often controlling, not himself or herself but someone or something else. Codependents make themselves into permanent victims."

"Codependents are all collectively conspiring to be something that they do not want to be individually."

"Again and again in my practice, I see employees at all levels desperately trying to regain control of a decaying and nonproductive work environment."

"The paradox of codependency is that the controllers are always controlled; that is what makes them codependent." -- "they need to let go, to admit the folly of their attempts to control an uncontrollable situation."

[The truth shall set you free.]

Level Four: Build a New Employment Relationship (Chapter 10)

[You must read this chapter in full - I can't compress it.]

THE GREAT WAKE-UP CALL Please read chapters 11 and on for an understanding of the new relationship.

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1 of 1 people found the following review helpful:
4.0 out of 5 stars Don't forget the survivals, April 16, 2009
A necessary reflection to keep in mind the layoff's effects on survivals.
Good information about the process and some proven tools to cope with it.
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5.0 out of 5 stars The future of employer-employee relationships, March 1, 2010
This review is from: Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations (Hardcover)
Most books dealing with human resource issues are predictably detached and devoid of emotional consideration for employees. Leadership consultant David M. Noer's refreshing study takes the opposite approach. He boldly issues a warning that the current global wave of downsizing has created a traumatic "layoff survivor sickness," which employees can cure only by forging a new relationship with their employers. Although large corporations and top executives may have caused the 2008-2009 recession, lower-level employees shouldered much of the burden. That makes this report particularly timely. Looking ahead, Noer advocates a new employer-employee relationship that will empower employees and break their unhealthy codependency with their employers. This unsettling idea is a byproduct of the global, on-demand economy. getAbstract finds Noer's book refreshingly insightful and clearly written, and recommends it to aware, forward-thinking employees, ex-employees, executives and human resource professionals.
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