Amazon.com: Customer Reviews: Healthcare Interpreting in Small Bites
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on June 29, 2011
I highly recommend "Healthcare Interpreting in Small Bites," by Cynthia E. Roat. For those who are not already familiar with Cynthia, she is the principal author of Bridging the Gap, one of the most popular training programs for medical interpreters.

What is especially refreshing about this book is that it addresses real-world considerations that are not often dealt with in texts for interpreters of a more academic nature. For example, in Chapter 26, called "Target Practice is Fun (Unless You're the Target) or How to Handle Angry Clients," the book provides examples of how interpreters often find themselves in frustrating situations. Sample scenarios include when the interpreter gets blamed for what the speaker said, or when one of the speakers becomes impatient when repetitions are requested. Who, among interpreters, can't relate to that?

Roat describes the importance of retaining one's composure, clarifying the role of the interpreter, being honest about the quality of the interpretation, ignoring offensive remarks, using assertive communication, staying transparent, and in very challenging circumstances, offering to withdraw from the situation. She also points out that the interpreter will not necessarily be able to keep all people happy all the time. If you're a people-pleaser, your good intentions can often get in the way of maintaining your neutrality as an interpreter. Roat speaks to this common problem and addresses other such practical issues in her book in a light-hearted and easy-to-understand way.

The book is filled with exercises, advice, and even crossword puzzles to help with medical terminology. It's a fun book and a welcome addition to any working interpreter's library.
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on June 18, 2012
This book truly delivers simple, precise, and accurate information regarding the issues that healthcare interpreters face. The author's knowledge, and expertise are evident from the beginning of the book. I highly recommend this book to all healthcare interpreters.
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on May 6, 2015
As the title states: ... In Small Bites. Good information, but condensed material. I wanted it for Sign Language, but I think the focus was more on spoken languages. Enjoyable, but wish information was a little deeper. The 'chapters' are only 2-3 pages long. Book arrived in good condition, as described. Would recommend seller.
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on December 25, 2011
An amazing read, written by someone with extensive real world experience!

I found a lot more about the author and additional resources at

[...]
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on April 24, 2013
This is a seminal work for a field which will become more prominent and codified in the new healthcare environment. The author is a pioneer who cuts an authoritative swath through the obstacles inherent in an emerging field involving linguistics, medicine, cultural boundaries and governmental regulations. The importance of this work will only expand in the near future. Imminently readable.
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on April 8, 2015
Very helpful for someone like me who is just starting to interpret.
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on February 10, 2013
Excellent book!! Very useful and has a lot of info in it!!! I recommend it to those who want or would like to be come medical interpreters because it does have lots and lots of helpful tips :)
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on February 19, 2013
Congrats Cynthia! What a great book. Any interpreter new or experienced should invest in this book. Everything you need to know about healthcare interpreting in one book. Easy to read and apply. I love it!
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on June 7, 2015
Great advices on what to do and not do in this medical field
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on January 22, 2015
Outstanding book. It is perfect for interpreters.
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