"This is an easy-to-understand introduction to the fundamentals of redesign, which enable a hospital to bring about the not-so-easy changes needed to survive in today's bottom-line world." -- Duke Rohe, FHIMSS, Originator, Reengineering Share Group, Holland & Davis Inc., Houston, TX
"This book will appear on many 'must-read' lists. All healthcare management engineers, systems analysts, and indeed all department heads can benefit by applying the tools and techniques in this book." -- John L. Templin, Jr., FHIMSS, FACHE, CHC, President, Templin Management Associates, Inc., Greenfield Center, NY
About the Author
Jean Ann Larson is administrative assistant in hospital administration at William Beaumont Hospital, where she has led, facilitated and consulted on numerous reengineering and redesign efforts. She has given tutorials and seminars for organizations including Hospital Information and Management Systems Society (HIMSS) and Society for Health Systems (SHS).