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Most Helpful Customer Reviews
19 of 21 people found the following review helpful:
1.0 out of 5 stars
Melts into pretty pools of goo, great your children's shoes!,
By C4C (Greenville, SC) - See all my reviews
This review is from: HeatTrak HR10-30 Residential Snow-Melting Stair Mat, 10 Inch by 30 Inch, 120 Volt (Lawn & Patio)
Years ago I had numerous HeatTrak units of varying sizes, and these units worked for years until the rubber dry rotted and cracked into pieces. The units were one piece molded units with the carpet molded right into the rubber pad.So when it came time to replace my ancient HeatTraks I order a few new units. But the design had completely changed. The main rubber pad was now very thin and the carpet was molded to a separate thin sheet of rubber which was then GLUED to the main heated pad. Within days the carpet sheet was de-laminating and peeling up from the main pad. So I returned the units and did without for a winter or two. So this year I bought two new units from HeatTrak. The design seemed much improved with a removable cord, nice GFCI plug, although the power light is barely visible, and an improve manufacturing process. But then I plugged one of the units in and things went downhill quickly. The units has no temperature sensing, so they are always heating regardless of outside temperatures. After the first night I notice a small shiny spot where some carpet was missing in a 3" line, so I thought maybe a squirrel had chewed on the carpet. That is until I touched the area and it was so hot the melted rubber burned and stuck to my finger. I unplugged the unit and went out of town for the weekend, and when I got back my mat was completely destroyed! I could smell the melted rubber from 60' away as soon as I got out of my car. A friend had plugged the unit back in and the mat had completely melted 50% of the carpet, which now looked like molted pools of shiny rubber. The unit was still heating and was so hot you could not touch it. My dog had walked on the mat and his feet and fur were covered in molten rubber and his fur was all over the HeatTrak. That had to hurt! I had to shave him to get the rubber off. I couldn't believe the unit could produce enough heat to actually self destruct without blowing the GFCI. I picked the unit up and it has the consistency of an overcooked spaghetti noodle. I thought perhaps it was a fluke, a single bad product. So I plugged my other HeatTrak pad in and this time I protected the area with chicken wire so my friends, dog and other animals could not get near it. And in just a day or two I started seeing melted lines, following the internal heating elements. Within two weeks I had two useless HeatTraks. When I took them back to the store, the store clerk took one look at my melted, dog hair encrusted HeatTrak, and said that I abused the pads and therefore they would not provide a refund or exchange. So now I am out a couple of hundred bucks, and have but hope that potential customers read my warnings and heed them. For the sake of your dog and your family don't buy a HeatTrak, they are unsafe by every definition of the word.
15 of 16 people found the following review helpful:
4.0 out of 5 stars
Good Solution For Icy Steps - Recommended,
By C. F. Hill "CFH" (Blue Ridge Summit, PA USA) - See all my reviews (HALL OF FAME REVIEWER) (TOP 10 REVIEWER) (REAL NAME)
Amazon Verified Purchase(What's this?)
This review is from: HeatTrak HR10-30 Residential Snow-Melting Stair Mat, 10 Inch by 30 Inch, 120 Volt (Lawn & Patio)
We bought two of the HeatTrak HR10-30 Safety Tread Mats and several HeatTrak HR20-60 Residential Snow & Ice Heated Walkway Mat, 20-Inch by 5-Foot, 120 Volt to make a snow and ice free path from my front porch to our driveway. These mats require HeatTrak HR-P Residential Snow & Ice Heated Stair Mat Control Unit With 6-Foot Power Cord (not included) to control up to fifteen of these (or a combination of both mat types). These work as hoped, but one of the two units I received was defective (replaced quickly by Amazon). Here are my observations:
Pros - + Easy To Install; units connect easily via waterproof couplers (see picture in "Customer Images") + Works Well; heated up to 80+ degrees Fahrenheit within 15 minutes Cons - - Ends Curl; unsecured ends curl up We had sleet the day after getting these and the units made short work of melting the ice. Recommended! CFH
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Works great!,
By Diane C. Lauer (Concord, MA United States) - See all my reviews
This review is from: HeatTrak HR10-30 Residential Snow-Melting Stair Mat, 10 Inch by 30 Inch, 120 Volt (Lawn & Patio)
We purchased a walkway mat and 2 stair mats, which fortunately were delivered the day before a predicted snowstorm. They linked together easily and the curled-up ends flattened quickly after heating. The snowstorm arrived as predicted and the mats performed exactly as promised. 8" of snow melted without problem and the mats were able to keep up with the snowfall rate of 1-2" per hour. Safe footing on the steps and walkway to the garage make these a worthwhile expenditure!
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