Most helpful critical review
8 of 8 people found the following review helpful
Faulty design or poorly constructed?
on October 22, 2013
This product was a gift for my daughter with the expectation that it would be used for airline travel. It lasted thirty seconds. The first time the handle was extended, it stuck and cannot be collapsed again. Upon closer inspection of the suitcase I noted the following:
1. The handle mechanism housing (the tube inside the suitcase) is installed crooked. Not sure if that it why it failed or not, but it probably isn't supposed to be crooked.
2. The liner covering the handle mechanism inside the suitcase is sewn in, so you cannot access the handle mechanism.
3. The liner is cut too small, meaning the liner does not touch the sides and bottom of the suitcase simultaneously. What this means is you cannot fill the suitcase, it has less available space than it should have. If you fill up the suitcase, the liner is likely to tear at the seams where it is sewn in along the perimeter.
4. The zippers do not operate smoothly. They are appropriately sized, but look like cheap pot metal construction/poorly cast rather than quality steel with a finished look. Zipper manufacturer unknown/generic/no manufacturer markings on them. The zipper has loops for a luggage lock. Overall, the zippers function but do not inspire confidence that they are built to last.
5. Much of the stitching appears inferior where the main zipper is attached to the suitcase perimeter. While the thread itself looks thick enough for the job of holding everything together, the stitch length is varied, and in some places the stitches are nearly half an inch long. This means that the suitcase is held together in places by dozens of stitches, when it probably should be hundreds of stitches.
6. The black plastic T-handle is joined to the end of the metal extension tube with a single steel screw. The T-handle has a lot of play in it (wobbles side to side, is loose and moves up and down). It is not solidly attached.
7. Cheap wheels and bearings.
If this were a $15 toy, my expectations would be lower, but at $60 my expectation is that I am getting more of a luggage-type level of construction quality, just in a Hello Kitty shape. This item appears to be built with generic components of questionable quality and mediocre construction. I think this item is significantly overpriced based on as a result. Why is it $60? I guess because people are paying $60. I think a fair price point for this particular item is around $22-23. If it were a normal luggage shape and not a novelty shape like Hello Kitty, I would expect to pay around $19 or so for a suitcase built like this one is.