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Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A" Hardcover – May 8, 2009
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From the Back Cover
Company's performance."--Ken Blanchard "When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don't we do that in business? So that's exactly what I did at WD-40 Company when we set up our 'Don't Mark My Paper, Help Me Get an A' performance management system. Has it made a difference? You'd better believe it. Ever since we began the system, our company's annual sales have more than tripled, from $100 million to more than $339 million. And we've accomplished this feat while making the company a great place to work."--Garry Ridge
About the Author
Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.
Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.
A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.
In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.
Top Customer Reviews
The book offers a nice combination of theory and practice describing how the concepts have been put to work at the WD-40 Company where Ridge is the President and CEO.
Ridge explains that "Don't mark my paper--help me get an "A" means having managers at WD-40 working together with their direct reports on Planning, Execution, Review and Learning.
* Planning is all about setting goals and establishing the report card for the employee's "final exam." It's making sure that every employee knows exactly what he or she is being asked to do.
* Execution is where the manager has to keep up his or her end of the partnership relationship on a day-to-day basis, helping and coaching the employee to get an "A."
* Review and Learning is a quarterly evaluation designed to answer the questions, "What did we set out to do? What actually happened? What should we do differently?"
Blanchard and Ridge also discuss the changes to corporate culture and managerial mindset that are necessary to make the concepts a reality. In chapter two for example, Ridge shares 8 ways to Build the Right Culture. In chapter 4, Blanchard shares 12 Simple Truths about Helping People Win at Work. It's a nice combination that shows how a people-focused strategy has been put to work in a real-life organization with great results.
He did this by simplifying, without getting caught up in ego or trying to prove his smarts. He's humble, out in front, cheering on his people, learning all the time, and never letting go of the organizational vision.
Given Garry's style, it's no surprise this book sidesteps lofty theories and niche opinions. Instead, he does what savvy business people do: frames his perspective with concrete examples, using the language he's gleaned from seminal thinkers who have influenced him ("Getting an A," Ben Zander... and frankly, anyone who has thought much about where school has gone wrong; Setting "Big Hairy Audacious Goals/BHAG" and making sure the "Right people are on the bus," Jim Collins).
From this book you'll get detail about WD-40's performance review system (including forms and specifics, "you don't want to save up feedback until somebody fails"), the difference between teams and tribes ("a tribe is a place you belong; a team is something you play on once in a while"), goal-setting and ensuring everyone excels ("we owe each other for something we've agreed upon"). And he shares one of my favorite lines from any CEO, "If our culture of candor, caring, accountability, and responsibility doesn't work for you, let's share you with a competitor."
This isn't a typical Ken Blanchard partnership book. There isn't a story of a leader or a management team in a bind.Read more ›
Blanchard and Ridge don't buy into the idea that some people get to be "top talent" and others get to be the "dead wood," and that a good manager simply bribes the talent into staying. In their lexicon, a good manger helps everyone to become the top talent. Is this even remotely possible?
It is if you go along with that that soft sentimental institution...the United States Marines. Yep. Ask any Marine commander how he judges his squad leader. He, or she, will tell you that being a squad leader is all about training each person on the team to be the best--and that there is no sacrifice too great when a leader takes care of each and every member of his team.Read more ›
Most Recent Customer Reviews
Working as an executive for large companies, I always felt that employee reviews were not only a waste of time, but often created unnecessary conflict and seldom had positive... Read morePublished 3 months ago by Michael
Lots of good ideas & strategies for work and team building! I Plan on implementing many of them right awayPublished 9 months ago by DEIDRE SMALLWOOD
Not read but want out of my reviews. There is no way to hide them. Amazon can keep or delete as they wish, but I would like it out of my review section. Read morePublished 12 months ago by Danette Denny
The life examples within the book and the application of the concepts are very rich not only within the business world but in every aspect of our lives.Published 12 months ago by 5chj