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13 of 14 people found the following review helpful:
5.0 out of 5 stars
If you have doubts..., March 13, 2007
This review is from: Herman Miller Aeron Chair Large Size (C) (Kitchen)
I have owned one of these for 3 years now, just a few days ago the seat splintered, I must admit, I do have heavy bones...
I actually bought it in Sam Flax in Manhattan, few minutes after it broke, I had an address in hand where to bring it for repair under 12 years warranty it comes with.
Once I brought the chair to one of the Sam Flax stores, they informed me it might take up to a week to get it back.
Before I got back home they already called that it was already repaired.
I picked it up, not only did they replace the entire seat, they also replaced those infamous bolts that hold the armrests in place once you adjust their height, so far bolts hold, a few days already....
The entire seat is brand new, and it is much different from the original, the front bar is much wider, the mesh is much stronger, the entire construction is made a lot stronger by reinforcements which are not really visible, so from the sides it looks exactly like the original, but when you touch behind and under you can immediately feel huge new ridges of plastic, I am sure with this new structural support the same splintering will never happen again.
For those that might have doubts, please ensure Amazon takes care of warranty or there is some other way you can exercise your warranty if needed, because it seems they are not just sitting pretty on this chair, they are improving it as the time goes by.
I hope this helps.
-ark
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14 of 25 people found the following review helpful:
1.0 out of 5 stars
Amazing that Herman Miller can still sell this chair, September 10, 2006
This review is from: Herman Miller Aeron Chair Large Size (C) (Kitchen)
I have owned a size C (large) Aeron chair since it first became available in late 1995. My previous office chair was the tall model of the Herman Miller Ergon 2. I installed the Aeron lumbar support when it became available a few years ago. I did not have a 12-year warranty, mentioned in the product description above, but I could have used one. The Aeron chair breaks, and parts are very expensive.
The left arm of the Aeron collapsed about 5 years ago. Since the cost of replacing the arm assembly was uneconomic, I jammed a shim into the vertical arm adjustment groove to hold it up at a fixed height. Even though I am not overweight, by about 3-4 years ago, the seat mesh stretched to the point that I was bottoming out on chair hardware. Again, the replacement part was too expensive to justify buying. A replacement left arm mechanism together with a replacement seat unit cost almost as much as a new Aeron chair.
I bought an Elasto-Gel wheelchair cushion (the best!) and only wish that I had bought one earlier. It's a vast improvement in comfort over the Aeron's mesh seat and elevates the legs so that they don't contact the circulation-cutting front rim of the seat. The new Humanscale Liberty chair, which I haven't tried, has the right idea, with a mesh back and a gel seat.
A fundamental design defect of the Aeron is the thumbscrew friction arm height adjustment. I don't have arthritis, but I never have been able to exert enough force on the unergonomic thumbscrews to get the arms to stay up for more than a day or two at a time. Instead of friction, arm height should be set with some sort of ratcheting mechanism. Simple but crude bolts through holes would be a major improvement, as they would work to hold the arms at the desired height.
Other complaints: The top rim of the back cuts into my should blades when I lean back. The arm cushions harden quickly and have to be replaced every couple of years. There is no foot support ring. No head rest is available.
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9 of 28 people found the following review helpful:
5.0 out of 5 stars
Reviewing Healthyback, not the Aeron chair, February 17, 2005
This review is from: Herman Miller Aeron Chair Large Size (C) (Kitchen)
If you don't know how comfortable Aeron chairs are, you shouldn't be shopping in this price range. I'm writing to review Healthyback, the Amazon partner who sold me my Aeron chair.
At the time I bought the chair, Healthyback was not offering a free shipping option. Looking for package tracking, I visited their Web site while the chair was in transit. I noticed that they offered free shipping on qualified purchases, which included the chair I just bought. I didn't know that it was a new sales promotion, put into place after my purchase. So I asked them about it. (I didn't demand, I just asked.)
And they gave it to me, crediting my credit card for the amount of shipping. This is pretty much the best you can hope for, local store or online, a company that wants to make you happy and is willing to go with whatever seems fair.
I just thought I'd share my good experience with the rest of you in case you're feeling conflicted about purchasing from an Amazon partner rather than from Amazon itself. They treated me as right as you can reasonably expect, hence the 5 stars.
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