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64 of 80 people found the following review helpful:
4.0 out of 5 stars
Seems to work as advertised, September 26, 2001
I had a French made SCSI flatbed scanner that worked fine for me until I upgraded my operating system to Windows ME, which does not support SCSI, so I bought an HP Scanjet 4300c last December (2000), and at first it worked fine. I didn't have a USB port so I connected it to my parallel port and connected my printer to the scanner.
The scanner worked fine for a couple of months but then began locking up whenever it announced that it was "warming up the light." The printer continued to work through the scanner, however. I eventually bought a new Gateway 1800 computer (1.8 GHz) and connected the HP 4300c up to a USB port (and re-ran the software, of course.) The scanner still locked up. I spent several hours trying everything I knew to make it work without success. I ran all the tests on the computer--the USB ports were fine, everything worked fine. The scanner locked up, though, when I tried to test it. I called Gateway and HP and was given some procedures to try to revive it, and the final result was that the scanner turned out to be faulty. The scanner by then was out of warranty (a 90 day warranty), and the local (Salem, Oregon) HP repair shop told me that he didn't repair that model, and that he could send mine back to HP and get a reconditioned one for... about the price of a new one. I declined. So, I bought the HP 5470c. I have installed it without problem. It does the job as advertised and seems to work perfectly. I have used many HP products, including the Deskjet 890C printer and a fine laser printer which lasted for years before it [broke down] and I had to replace it. All have been excellent. The only one of their products that has left a bad taste in my mouth so far has been the Scanjet 4300c, which is admittedly a low-end product, but a 90 day warranty seems a bit chintzy. Too bad that every company does not have the same "No B.S." (their description)warranty as Dillon Precision, in Arizona. They replace parts free for years after purchase, and really stand by their products. It makes friends for life and results in loyal customers. Hewlett-Packard makes fine products, usually, and generally I feel safe in buying them. I hope this machine lasts as well as some of their others have. Joseph H. Pierre
author of The Road to Damascus and other books
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