Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service [Paperback]

Ron Willingham (Author)

Book Description

Publication Date: July 24, 1992

In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs.

Product Details

• Paperback: 224 pages
• Publisher: Prentice Hall Press; 1 edition (July 24, 1992)
• Language: English
• ISBN-10: 013388158X
• ISBN-13: 978-0133881585
• Product Dimensions: 8.2 x 5.5 x 0.6 inches
• Shipping Weight: 4 ounces
• Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #1,058,439 in Books (See Top 100 in Books)

More About the Author

Ron Willingham is founder and CEO of Integrity Systems, Inc., an international training and development company with more than 1.5 million graduates in 80 nations. His organization is the leader in helping organizations succeed with ethical, values-driven people-development strategies. Integrity Systems's client list reads like a Who's Who of business: Johnson & Johnson, American Red Cross, IBM, The Guardian Life Insurance Company, Principal Financial Group, Franklin Templeton, and more than 2,000 others. He is the author of Integrity Service and Integrity Selling for the 21st Century. Willingham lives in Phoenix, Arizona.

Customer Reviews

Most Helpful Customer Reviews

3 of 5 people found the following review helpful:

5.0 out of 5 stars Easy to read and understand at all levels of the organizatio, July 16, 1999

By 

[e-mail] (Cedar Rapids, IA) - See all my reviews

This review is from: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service (Paperback)

We use this book in our organization in conjunction with a process presented by Integrity Systems. Works great to provide people with ideas and events that they can related to in their own lives. Quick reading with some humor interjected.

6 of 10 people found the following review helpful:

2.0 out of 5 stars Recycled Common Sense, May 5, 2003

By A Customer

This review is from: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service (Paperback)

Although Willingham is a good story teller, it's clear that he hasn't been in the business of PROVIDING customer service since the 70's. Back then the customer was always right and businesses had time to make the customer happy. Today customers are more demanding and unreasonable. Time truly is money and it's getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back and so on. But there's nothing new here, and it needs to be updated for 2003. Come on Ron, get with the times and give us something we can use. Points for the quaint stories, though!

6 of 10 people found the following review helpful:

5.0 out of 5 stars Read this book!, March 27, 2000

By 

Clint Hollier (United States) - See all my reviews

This review is from: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service (Paperback)

Are you working in a service based industry? If you answered yes to this question, you should read this book. Hey! I'm the Customer is an easy, fun read. It is filled with the basics of outstanding customer service. If you are new to the service industry, please read this book! Your customers will be glad you did!