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16 of 16 people found the following review helpful:
1.0 out of 5 stars
Poor Design, even poorer service DO NOT BUY!, November 23, 2008
I bought one of these in the next size up, 29 inches I believe. First trip the corner supports at the top, (the black shield) got crushed tearing the suitcase. Airline would not replace because the only pay if the stuff inside is hurt. I do, however, recommend duct tape, which I used to fix up the edge to make the 169 dollar purchase useable. Then the second trip one of the wheels got damaged, with the same result. Had to duct tape it as well, and since no one will help me at Heys in spite of their obviously poor engineering (the black shields are not large enough and create stress tears when hit and don't "pop back" as advertised.
After many emails I called Heys directly in Canada. Was told that they do not guarantee incidental damage and that I would have to ask the Airline. CAtch-22. I asked them how they could sell luggage that is so obviously inadequate for the realities of travel. They again said they stand by their product, and that my case was unique. I have since searched the internet and found out it is not unique. I also spoke to people at the baggage office in the Airlines and they have recurring problems with Heys luggage. Too many things engineered wrong, things sticking out at sides and top, poor design of shields and wheel supports.
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16 of 17 people found the following review helpful:
1.0 out of 5 stars
great design, but bad quality and poor service, August 28, 2009
This review is from: Heys 4WD 20" Carry-On (Apparel)
I travel a great deal. I'm also one of those unlucky people who had their luggage lost more than once (one time suitcase was not recovered at all, although airline did compensate). So, for week long or so trips now I do carry on only. This suitcase is absolutely ideal. First and foremost, the size. Most airlines will limit carry on dimensions to the total of 45" (W+H+D). This one fits the bill. Older Delta airplanes for example have rather small overhead compartments, but this carry-on fits with no problems. Secondly, it's very light weight, so with current weight restrictions it's definitely a help. Last but not least, very convenient wheel setup. Suitcase rotates 360 degrees and navigating it takes very little effort. A big plus during the layovers or running through the airport.
I think that for carry-on piece (and I've had many), this one is as roomy as it gets. Very comfortable space for 4-5 day trip for me. I like the way Heys padded the telescopic handle, as those are usually a nuisance when it comes to taking up internal space. So, they did nicely with the design. As a rule of thumb, I usually make sure that everything I pack fits in (packing cubes are a huge help), and on the way back use the expansion feature for the things I end up buying on the trips. It works out quite well.
The case also seems durable enough with sturdy zippers. I got mine in silver: it's practical and stylish, and holds up very well on all my trips. The paperwork that came with it claims 7 year limited warranty, but I have yet to have a problem.
*******UPDATE 12/10/09 --> from 5 down to 1 star (CONSUMER BEWARE):
I left my initial review intact, but please be aware that now that I had a problem, I found out that Heys has "F" (lowest) rating with Better Business Bureau (BBB)
My suitcase finally had a problem, while not a major one - the zipper tab broke off. Repair center was easy to locate, but they charged me service fees on top of warranty repair fees billed to Heys. I had contacted Heys about it, and initially they've promised to resolve the out-of-pocket expense. Later on they refused to help recover the sum that I had to pay despite the fact that luggage was under warranty. Heys claims they have no control over shop policies, yet they still contract them for repairs? It was very disappointing. Things break, that's why there's warranty, but I don't understand why it had to cost me to do the repair. Hence the change from 5 to 1 star rating. Taking my experience into consideration and reading another negative review on here with complaints about service, I would suggest you shop a different manufacturer. Beware.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
this is carry on not check in luggage, August 19, 2009
this luggage is great for carry on..the wheels roll easily down plane isles and airports..we bought the expandable model, it gives some extra room for return fights with vacation goodies.,fits overhead bins fine, no stuffing..double handle is strong..expect some minor scratches from use, so don't buy the shinny finnish.Would reccomend to a friend.
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