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High Impact Hospitality Paperback – July 28, 2010


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Product Details

  • Paperback: 156 pages
  • Publisher: Thundersnow Publishing (July 28, 2010)
  • Language: English
  • ISBN-10: 0984381821
  • ISBN-13: 978-0984381821
  • Product Dimensions: 6 x 9 x 0.4 inches
  • Shipping Weight: 9.1 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #886,577 in Books (See Top 100 in Books)

Editorial Reviews

From the Author

As with any good field service organization, Leadagers™ goal is to provide upgrade, warranty, repair, maintenance, and other kinds of required servicing to your management team."- Chase LeBlanc --This text refers to the Kindle Edition edition.

From the Back Cover

After 30 successful years of top to bottom hospitality operations experience, founder and CEO of Leadagers LLC, Chase L. LeBlanc brings his hard-won leadership wisdom to everyone from bussers to bartenders to restaurant general managers and business owners. "High Impact Hospitality: Upgrade Your Purpose, Performance, and Profits" is filled with operational tales, tactics, and tips.

"It is with great inspiration that I write this. This book, High Impact Hospitality, has given me helpful tools to assist in the continued training of my management staff as well as in my own growth as an owner and manager of a well known restaurant. Chase LeBlanc has made this otherwise boring topic interesting, inventive and entertaining. Finally, a book written by someone who has owned the topic!" Vincent Francoual, Le Grand Fromage, Vincent A Restaurant, Nicollet Mall | Minneapolis | Minnesota



"This is a must read for anyone in the hospitality business. Each page is chock-full of simple, often-overlooked, and yet profound ideas and strategies for thriving in the most challenging of all industries. LeBlanc isn't an academic -- he's an in-the-trenches expert with a lifetime of rich hospitality experiences to draw on. Don't read this book, devour it, and refer to it often." Eric Chester, President & CEO of Generation Why, Inc., and Author of Getting Them to Give a Damn; How to Get Your Front Line to Care About Your Bottom Line

"Leadership and management skills for the masses!!! A well-written, straightforward and useful business management tool for the everyday manager who wants to excel and become a great leader. Written in real language, using everyday, gritty examples that transcend the food industry. Every business manager, business owner and business executive, regardless of their industry, should read it." Gennaro DeSantis, CFO, Il Mondo Vecchio - Artisanal Salumi
--This text refers to the Kindle Edition edition.

More About the Author

CHASE L. LeBLANC is the founder and CEO of Leadagers LLC, a business consultancy serving the hospitality industry. He is the author of the recently published book, HIGH IMPACT HOSPITALITY: Upgrade Your Purpose, Performance and Profits!

For almost 30 years, Chase's passion for the subjects of leadership, training, development, sales, service and sustainable profits provide the cornerstones of the Leadagers LLC philosophy. Chase's mantra has always been, "Transforming key carriers into torch carriers." The Leadagers LLC programs enable companies to achieve higher levels of performance and profit by improving the predictability of your leadership production process. And, for individuals to become better managers - faster!

Currently Chase has a monthly column in Hotel F&B magazine and blogs for other publications/sites, as well. In addition, he has been a contributing writer for and/or his properties have been featured in Cheers, F&B, Food Service News, Hot Spots America, Military Club & Hospitality, Nation's Restaurant News, Night Club & Bar and Top Shelf.

Chase is a seasoned, senior management insider - and has always earned his living as one of the following ... a busser, a prep cook, a line cook, a food runner, a server, a bartender, a door host, a DJ, an event promoter, an assistant manager, a beverage manager, a General Manager, a new store opening specialist, training store supervisor, a multi-unit manager, a Vice President of operations, a concept creator, a deal maker, four time owner/operator and served twice as President of a closely held hospitality corporation.

You can find him on Twitter and Facebook as Leadagers (leed/i/jers) "LEADERS WHO MANAGE - MANAGERS WHO LEAD" http://leadagers.com/
Click over to http://www.hotelfandb.com/blog/?author=41 or http://www.fastcasual.com/article/140233/Top-10-ways-to-motivate-your-managers - if you have a blog moment -

Customer Reviews

4.9 out of 5 stars
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See all 16 customer reviews
Great Content and Great Fun.
Marla Topliff
I highly recommend this book to every owner and/or operator in any/every hospitality/service organization.
Kristine Mills
I particularly enjoyed the descriptions used to paint such vivid pictures.
YELLOW DOG Recruiting

Most Helpful Customer Reviews

5 of 5 people found the following review helpful By Wendy Harkness on January 30, 2011
Format: Paperback
Chase LeBlanc tells it like it is and offers great insight into the industry, but what sets this book apart from others is its exceedingly practical instruction. LeBlanc is an entertaining storyteller, succinctly detailing the necessary skills to be a "leadager". His clarity of concept and his wealth of real, hands-on personal experience make this a MUST read for industry managers and leaders at all levels.

LeBlanc says, "To become a successful leadager, you must become a master of motivation, a dedicated "delegator," and a monster about follow-up and follow-through." Elegantly simple and oh-so-true! If only I could find and hire these leadagers!

High Impact Hospitality is a quick, fun and immediately useful read!
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3 of 3 people found the following review helpful By Michael Biesemeyer on February 23, 2011
Format: Paperback
High Impact Hospitality is more than just a practical reference for today's restaurant managers. It's a rally cry for authentic leadership, and a wake up call to those who are lost in their job description. As an industry professional, I know that managers who lead with a combination of operational and emotional intelligence bring tremendous value to a restaurant. Understanding how to balance people and process, that is the definition of a Leadager. Chase LeBlanc has written the first of what I hope will become a series on how to cultivate this new breed of restaurant rock stars.

Michael Biesemeyer
Restaurant Social Media Guy
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Format: Paperback
High-Impact Hospitality is not only written by a veteran operations executive, but it is one of the most entertaining books that have ever been written for the industry. Clearly, the author, Chase LeBlanc, knows his audience and how to capture and maintain their attention. Humorous, irreverant at times, and packed with real-world insights and tales, this is precisely a management book that carries with it the powerful potential to change the career of a young hospitality manager, or revitalize and remotivate the career of what the author refers to as "grizzled veterns." Believe me when I tell you that there are a lot of grizzled hospitality management veterans out there who could develop a much better group of managers if they read this book, and once again reacquainted themselves with what new managers require developmentally. In my estimation, service is at an all-time low -- this despite all of the supposed industry experts, consultants, and big-company training programs out there that profess to "know what's best from a customer service and training/development perspective." The concept of creating a new breed of "Leadagers" -- individuals who from the get-go have the personal and professional training needed for adequate management and leadership development carries with it the potential to be ground-breaking and industry-changing. I highly recommend this book to every owner and/or operator in any/every hospitality/service organization. From the largest chains to independent operators, you should purchase this book for each of your managers. Without a doubt, it will not only enhance, if not awaken their own best leadager abilities, but it will also serve as a guide for them to develop their team, while providing dozens upon dozens of ideas for staff and pre-shift meetings. Not only that, but it will also make you laugh out loud more than once. Use this book to start a staff book club -- it'll surely be your most well-attended meeting. Highly recommended.
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2 of 2 people found the following review helpful By YELLOW DOG Recruiting on December 3, 2010
Format: Kindle Edition
I really appreciated the lighthearted writing style. It drew me in, and made me want to keep reading. I particularly enjoyed the descriptions used to paint such vivid pictures. The stories were very real, and very relate-able. Needless to say, restaurant, food service and hospitality managers just getting started, as well as seasoned leaders, will find "High Impact Hospitality" a welcome resource, time and again.
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2 of 2 people found the following review helpful By Lee Jette on May 14, 2012
Format: Kindle Edition
After wading through many different 'how-to' and 'my experience' type books on the subject, I have found a plain English, funny (and dead-bang-on) book written by a front line (and back office) veteran of the hospitality service industry.

Mr. LeBlanc combines both the 'how to' and 'my experience' material in an easy to read format necessary to provide the novice or the old-hand manager with the proven tools needed to manage and lead a diverse work force (and better understand the day to day realities.) My hat is off to him!

This book will provide both the Leader/Manager (Leadager) and the employee with easy to understand, very relevant points to think about and steps to take to become successful in the industry.
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2 of 2 people found the following review helpful By David L Buchanan on October 18, 2011
Format: Paperback
High Impact Hospitality is an excellent read. Thoughtful, thought provoking, and filled with useful information for leaders and managers. Although the book is geared towards the Hospitality Industry, Chase LeBlanc's insights into leadership are applicable for any industry. The book is filled with actionable content (not loosely written generalities) for managers (leadagers) of any experience level. I whole heartedly recommend this book.
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2 of 2 people found the following review helpful By GiGi Mills on March 20, 2011
Format: Kindle Edition
This is a great read! It contains so many practical ideas for all managers to improve their business and make/keep happy employees. It contains many suggestions and ideas for successful solutions to the everyday problems/issues that may arise. It is written with humor and lots of common sense; a "must-read" for any manager who wants to improve his/her "bottom line" and keep employees motivated. I highly recommend this book.
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