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As with any good field service organization, Leadagers™ goal is to provide upgrade, warranty, repair, maintenance, and other kinds of required servicing to your management team."- Chase LeBlanc --This text refers to the Kindle Edition edition.
After 30 successful years of top to bottom hospitality operations experience, founder and CEO of Leadagers LLC, Chase L. LeBlanc brings his hard-won leadership wisdom to everyone from bussers to bartenders to restaurant general managers and business owners. "High Impact Hospitality: Upgrade Your Purpose, Performance, and Profits" is filled with operational tales, tactics, and tips.
"It is with great inspiration that I write this. This book, High Impact Hospitality, has given me helpful tools to assist in the continued training of my management staff as well as in my own growth as an owner and manager of a well known restaurant. Chase LeBlanc has made this otherwise boring topic interesting, inventive and entertaining. Finally, a book written by someone who has owned the topic!" Vincent Francoual, Le Grand Fromage, Vincent A Restaurant, Nicollet Mall | Minneapolis | Minnesota
"This is a must read for anyone in the hospitality business. Each page is chock-full of simple, often-overlooked, and yet profound ideas and strategies for thriving in the most challenging of all industries. LeBlanc isn't an academic -- he's an in-the-trenches expert with a lifetime of rich hospitality experiences to draw on. Don't read this book, devour it, and refer to it often." Eric Chester, President & CEO of Generation Why, Inc., and Author of Getting Them to Give a Damn; How to Get Your Front Line to Care About Your Bottom Line
"Leadership and management skills for the masses!!! A well-written, straightforward and useful business management tool for the everyday manager who wants to excel and become a great leader. Written in real language, using everyday, gritty examples that transcend the food industry. Every business manager, business owner and business executive, regardless of their industry, should read it." Gennaro DeSantis, CFO, Il Mondo Vecchio - Artisanal Salumi --This text refers to the Kindle Edition edition.
I found High Impact Hospitality very entertaining and inspirational. Mr. LeBlanc's down home and easy way with words makes this book easy to read as it teaches us valuable lessons... Read morePublished on July 8, 2013 by Marla Topliff
Following in the mold of many of the great organizational and leadership development books, Chase does not fail to deliver. Read morePublished on March 11, 2013 by Andrew P
Anyone who is involved with the restaurant industry...no, ANY industry... and wants to be more than a broom pusher, needs to realize that the best way to gain experience is to pick... Read morePublished on March 2, 2012 by Mark Distich
High Impact Hospitality - Recommended Reading for both newcomers and seasoned managers
Chase LeBlanc has delivered an excellent message for managers at various levels... Read more
Ordered this book based on the reviews. Excellent book, practical, common sense and written in a way that can be easily understood and applied. Read morePublished on October 6, 2011 by Cynthia Pearl
This book is one you want to read and then give to all your employees.
I highly recommend the book for those planning on following a career in the F&B biz. Read more
This is a great read! It contains so many practical ideas for all managers to improve their business and make/keep happy employees. Read morePublished on March 16, 2011 by GiGi Mills