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High Impact Hospitality Paperback – July 28, 2010
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From the Author
From the Back Cover
"It is with great inspiration that I write this. This book, High Impact Hospitality, has given me helpful tools to assist in the continued training of my management staff as well as in my own growth as an owner and manager of a well known restaurant. Chase LeBlanc has made this otherwise boring topic interesting, inventive and entertaining. Finally, a book written by someone who has owned the topic!" Vincent Francoual, Le Grand Fromage, Vincent A Restaurant, Nicollet Mall | Minneapolis | Minnesota
"This is a must read for anyone in the hospitality business. Each page is chock-full of simple, often-overlooked, and yet profound ideas and strategies for thriving in the most challenging of all industries. LeBlanc isn't an academic -- he's an in-the-trenches expert with a lifetime of rich hospitality experiences to draw on. Don't read this book, devour it, and refer to it often." Eric Chester, President & CEO of Generation Why, Inc., and Author of Getting Them to Give a Damn; How to Get Your Front Line to Care About Your Bottom Line
"Leadership and management skills for the masses!!! A well-written, straightforward and useful business management tool for the everyday manager who wants to excel and become a great leader. Written in real language, using everyday, gritty examples that transcend the food industry. Every business manager, business owner and business executive, regardless of their industry, should read it." Gennaro DeSantis, CFO, Il Mondo Vecchio - Artisanal Salumi --This text refers to the Kindle Edition edition.
More About the Author
For almost 30 years, Chase's passion for the subjects of leadership, training, development, sales, service and sustainable profits provide the cornerstones of the Leadagers LLC philosophy. Chase's mantra has always been, "Transforming key carriers into torch carriers." The Leadagers LLC programs enable companies to achieve higher levels of performance and profit by improving the predictability of your leadership production process. And, for individuals to become better managers - faster!
Currently Chase has a monthly column in Hotel F&B magazine and blogs for other publications/sites, as well. In addition, he has been a contributing writer for and/or his properties have been featured in Cheers, F&B, Food Service News, Hot Spots America, Military Club & Hospitality, Nation's Restaurant News, Night Club & Bar and Top Shelf.
Chase is a seasoned, senior management insider - and has always earned his living as one of the following ... a busser, a prep cook, a line cook, a food runner, a server, a bartender, a door host, a DJ, an event promoter, an assistant manager, a beverage manager, a General Manager, a new store opening specialist, training store supervisor, a multi-unit manager, a Vice President of operations, a concept creator, a deal maker, four time owner/operator and served twice as President of a closely held hospitality corporation.
You can find him on Twitter and Facebook as Leadagers (leed/i/jers) "LEADERS WHO MANAGE - MANAGERS WHO LEAD" http://leadagers.com/
Click over to http://www.hotelfandb.com/blog/?author=41 or http://www.fastcasual.com/article/140233/Top-10-ways-to-motivate-your-managers - if you have a blog moment -
Top Customer Reviews
LeBlanc says, "To become a successful leadager, you must become a master of motivation, a dedicated "delegator," and a monster about follow-up and follow-through." Elegantly simple and oh-so-true! If only I could find and hire these leadagers!
High Impact Hospitality is a quick, fun and immediately useful read!
Restaurant Social Media Guy
Mr. LeBlanc combines both the 'how to' and 'my experience' material in an easy to read format necessary to provide the novice or the old-hand manager with the proven tools needed to manage and lead a diverse work force (and better understand the day to day realities.) My hat is off to him!
This book will provide both the Leader/Manager (Leadager) and the employee with easy to understand, very relevant points to think about and steps to take to become successful in the industry.
Most Recent Customer Reviews
I found High Impact Hospitality very entertaining and inspirational. Mr. LeBlanc's down home and easy way with words makes this book easy to read as it teaches us valuable lessons... Read morePublished on July 8, 2013 by Marla Topliff
Following in the mold of many of the great organizational and leadership development books, Chase does not fail to deliver. Read morePublished on March 11, 2013 by Andrew P
Anyone who is involved with the restaurant industry...no, ANY industry... and wants to be more than a broom pusher, needs to realize that the best way to gain experience is to pick... Read morePublished on March 2, 2012 by Mark Distich
High Impact Hospitality - Recommended Reading for both newcomers and seasoned managers
Chase LeBlanc has delivered an excellent message for managers at various levels... Read more
Ordered this book based on the reviews. Excellent book, practical, common sense and written in a way that can be easily understood and applied. Read morePublished on October 6, 2011 by Cynthia Pearl
This book is one you want to read and then give to all your employees.
I highly recommend the book for those planning on following a career in the F&B biz. Read more
This is a great read! It contains so many practical ideas for all managers to improve their business and make/keep happy employees. Read morePublished on March 16, 2011 by GiGi Mills