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High-Impact Sales Force Automation: A Strategic Perspective
 
 
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High-Impact Sales Force Automation: A Strategic Perspective [Hardcover]

Glen Petersen (Author)
4.8 out of 5 stars  See all reviews (4 customer reviews)

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Book Description

April 3, 1997
What exactly is sales force automation? The idea is simple - using technology to maximize sale productivity, minimize cost and enhance customer service. This "ultimate competitive weapon" can streamline the sales process, target the right customers and dramatically eliminate downtime and waste. And in today's competitive sales climate, effective time management is the key to survival.

High-Impact Sales Force Automation is a hands-on guide to implementing the latest computer technology in the sales and marketing departments of your company. The author's unique background in both business and science provides a practical, yet in-depth perspective on sales force automation - from conception right through implementation. And all with a sharp focus on the backbone of your business: the customer.

This book is an excellent reference for corporate managers, sales professionals, organizational planners, marketing consultants and anyone interested in improving sales, customer service and quality control. Real-life business models and concrete examples make applying these concepts to your own organization as simple as clicking on a mouse.

Product Details

  • Hardcover: 296 pages
  • Publisher: CRC Press; 1 edition (April 3, 1997)
  • Language: English
  • ISBN-10: 1574440934
  • ISBN-13: 978-1574440935
  • Product Dimensions: 9.6 x 6.1 x 0.8 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #388,170 in Books (See Top 100 in Books)

 

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4.8 out of 5 stars (4 customer reviews)
 
 
 
 
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8 of 9 people found the following review helpful:
4.0 out of 5 stars One of the better books on the subject of sales automation, October 18, 1997
By A Customer
This review is from: High-Impact Sales Force Automation: A Strategic Perspective (Hardcover)
While I've yet to find the definitive book on selecting and implementing a sales automation solution in a corporate environment, "High Impact Sales Force Automation" does provide an important piece to the puzzle. The book helps put sales automation into perspective and provides a solid background for those individuals charged with finding an automated solution for their organization. After reading this book, I was able to hold intelligent conversations with many of major providers of enterprise-wide solutions.
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5.0 out of 5 stars High-Impact Strategy, April 5, 2005
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This review is from: High-Impact Sales Force Automation: A Strategic Perspective (Hardcover)
"High-Impact Sales Force Automation: A Strategic Perspective
By Glen S. Petersen"
This media helped me make thousands of dollars from a greater margin. If you are losing money or sales, and do not know how to make a comeback, this media is guaranteed to spur your imagination.

This media contains vital information that should belong to any existing retail/service business. The info is also great for entrepreneurs who will find tools saving them time and money.
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1 of 2 people found the following review helpful:
5.0 out of 5 stars This a must read, October 20, 2001
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Leopoldo Gomez (Dominican Republic) - See all my reviews
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This review is from: High-Impact Sales Force Automation: A Strategic Perspective (Hardcover)
Glen Petersen did a great job.This book covers all the aspects of SFA in a technical but readable way. Must be a required reading for consultants and users alike. I will put it in my top three list about the subject.
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Inside This Book (learn more)
First Sentence:
The sales force automation industry is over ten years old. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sales force automation industry, sales automation industry, sales automation applications, sales automation system, sales force automation applications, sell phase, call targeting, buy cycle, territory management, field salespeople, call reporting, external members, sales process, delivered value
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Marketing Management, New York, Functional Group Marketing, Sales Management Technical, Customer Centered Reengineering, Harvard Business Review, Delray Beach, Lucie Press, Customer Service Financial, Learning International, Management Review, Baldrige Award, Dell Computers, Harvard Business School Press, Hewlett Packard, Melissa Campanelli, National Productivity Review, Pitney Bowes, The Conference Board, Added Value, Andy Cohen, Big Brother, Can Computers Really Boost Sales, James Harrington, Jeffrey Young
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