Customer Reviews

High-Maintenance Employees

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Author Kathi Graham-Leviss discovered early in her career that she wasn't like many of her colleagues. She was driven, and she wanted the freedom to make her own decisions. Her bosses told her frankly that she wasn't an easy person to manage. In short, Leviss was a "high-maintenance high-performer" - an HMHP. She was one of those Type A personalities who had to achieve her goals no matter what. Graham-Leviss is now a job coach and consultant who helps companies attract and nurture HMHPs. In her book she takes a behavioral approach, examining HMHPs' characteristics and responses, and suggesting ways to manage them. The book is written from a decidedly pro-HMHP standpoint, and focuses on coaching HMHPs rather than, for example, telling them that their exasperating behavior had better change or else. Actually, she will persuade you that harnessing the energies of driven personalities is essential for any organization. We recommend this book to supervisors, human resource specialists and high-maintenance high-performers (you know who you are).

Written by expert business coach Katherine Graham Leviss, High-Maintenance Employees is a solid guide to managing high-performance employees who are also high maintenance. Chapters cover how to identify high- maintenance high performers, understanding the most effective communication methods when dealing with different personalities, the four basic behavioral styles (Dominance, Influence, Steadiness, and Compliance), coaching strategies, advice for integrating a high-maintenance high performer into a team, what to do when working for a high-maintenance, high performer boss, and much more. Key tips are frequently broken down into bullet points for easy reference and memorization. A practical-minded, highly readable guide to easing through personality differences for maximum business success.

Kathi explains in this book how to shape, inspire and coach tough but talented employees to achieve and be part of a cohesive team. She runs a business consulting to the Fortune 500 on hiring, training and evaluating high potential employees. Her XC Insight system delivers 360 degree results and has turned hiring high-potential employees into more of a science than an art.

Her coaching business, XB Coaching, helps senior executives get better performance from their workforce.

She shares her insights in this terrific book.