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High Performance Benchmarking: 20 Steps to Success Paperback – December 1, 1995


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Product Details

  • Paperback: 173 pages
  • Publisher: McGraw-Hill; 1 edition (December 1, 1995)
  • Language: English
  • ISBN-10: 007026774X
  • ISBN-13: 978-0070267749
  • Product Dimensions: 5.4 x 0.6 x 8 inches
  • Shipping Weight: 7.8 ounces
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #3,422,255 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Everything you need to know abut benchmarking. In a quick, jargon-free read!. The authors of this guide have actually ``benchmarked'' the process of benchmarking, delivering everything you need to know to get vastly better results. It's the first book to address all of the successful benchmarking applications: competitive shopping, competitive analysis, and production and business analysis. And it's the first guide that shows you how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst & Young bechmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst & Young benchmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how others have used benchmarking to achieve performance immprovements as high as 2000% in only eight months. One of the most cost-effective ways to benchmark can now be found on the Internet--and for a limited time it's accessible free of charge to buyers of this book. See details inside. And visit the Benchmark site today!

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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Most Helpful Customer Reviews

4 of 5 people found the following review helpful By Ekkachart Hattha on April 23, 2000
Format: Paperback
After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation
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1 of 1 people found the following review helpful By Ekkachart Hattha on April 23, 2000
Format: Paperback
After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation
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Format: Paperback
This book can certainly satisfy most readers' appetite for knowing and applying Benchmarking in various industries and companies of all sizes. Good coverage and fluent writing on benefits, difficulties and processes, but not sufficient practical and updated examples, I am afraid. However, I still recommend this book to anyone who is interested in the topic.
p.s. Like TQM, the success of it lies in the committment of top management. What a pity that the author wrote relatively little in how to convince top management of such through long term successes in those practitioners. On hindsight, Xerox and Motorola may seem counter example in this respect.
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