Customer Reviews

High Performance Benchmarking: 20 Steps to Success

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After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation

After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation

This book can certainly satisfy most readers' appetite for knowing and applying Benchmarking in various industries and companies of all sizes. Good coverage and fluent writing on benefits, difficulties and processes, but not sufficient practical and updated examples, I am afraid. However, I still recommend this book to anyone who is interested in the topic.

p.s. Like TQM, the success of it lies in the committment of top management. What a pity that the author wrote relatively little in how to convince top management of such through long term successes in those practitioners. On hindsight, Xerox and Motorola may seem counter example in this respect.